paid next working day on saturday therefor should be arriving today. instead all it states is label created and it is for an event.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Toon meer
Bedrijf heeft geantwoord
Delivery is very quickly. The hair extensions i got are phenomenal, they feel so silky and look like real healthy hair. I have purchased these ones three times now as they are 100% the best i have eve... Toon meer
Bedrijf heeft geantwoord
Initially my messages on Instagram were quickly responded to get a colour match. I placed an order and the colour suggested didn’t match at all so I returned 3 items. The refund was processed but was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Contactgegevens
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Verenigd Koninkrijk
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,4
Gemiddeld
127 reviews
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Hair was wrong colour to other ones I…
Hair was wrong colour to other ones I had ordered and terrible quality
25 november 2024
Antwoord van RiRi Hair Extensions
Hi Lauren,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Antwoord van RiRi Hair Extensions
Hi Barbara,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions, and the delivery was quick!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Shocking shocking shocking
Maybe the people of TikTok should come and read these reviews! The customer service is absolutely shocking! Sent the wrong colour…. I asked for honey blonde a number of times but instead of sorting this they are trying to charge me double what I paid for the same bundle!!!!
14 november 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Charli,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with the colour of your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Very rude and scammy!
Very rude and scammy!! Don't trust them please, I sent my extension and never got my refund,, they don't reply to my emails on the website and Instagram. Cheap service and rude.. The extension I bought cost me £45 plus the post £6 to refund that extension.. The purpose of this trade is theft and reliance on tricks to obtain money!!! I give less than a star 👎👎
19 november 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Shilan,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Easy to order and delivered quickly
Easy to order and delivered quickly. The colour match to my hair was excellent.
25 oktober 2024
Antwoord van RiRi Hair Extensions
Hi Paula,
Thank you for taking the time to share your feedback. We're glad you loved your hair extensions and found our colour-match service helpful!
We hope you'll use us for your extension needs in the future!
Best,
The RiRi Hair Extensions team💖
I ordered hair extensions
I ordered hair extensions, they sent out the wrong colour from what I ordered. And I have had to pay to send the package back to get the actual extensions I ordered sent out. I emailed them to request a returns label and they just replied saying ‘we don’t do returns labels. We do accept exchanges so please send it back for an exchange‘ I shouldn’t have had to pay almost £4 to send back an order that was packed incorrectly by there workshop! Very annoyed about the way I’ve been treated by this business. If I’d ordered the incorrect colour I would be fine with this but the mistake was on there side they packed it incorrectly and I sent an image of the incorrect colour they had sent me out. Also took a week and a half for them to respond to me and read and ignored my message on Instagram. Very disappointed. I should be reimbursed for what I’ve paid postage back as there mistake but they are taking no accountability.
8 november 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Samantha,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Scammers! Once you pay they will block you!
Very poor communication, once you’ll pay for your order they will ignore you! They said order on live and you will get it next day… it’s been 2 weeks since then! They are so hectic on live shouting and screaming and s*** on them “order order order” come now now 10 minutes left … only for likes! That’s the way they make their money! Don’t give a s*** about customers! Completely waste of time and money! I will request a refund from Tik tok! As once you pay you’ll be ignored!
14 oktober 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Heidi,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Antwoord van RiRi Hair Extensions
Hi Richard,
Thank you for reaching out and taking the time to share your feedback. We're glad you were happy with our service!
Best,
The RiRi Hair Extensions team💖
Order not arrived
I ordered some hair extensions on the 18th august next day delivery and I’m still waiting for them to arrive !
I’ve emailed RiRi many time and still
no response!
19 augustus 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Katy,
We’re really sorry to hear about the frustrations you experienced with your order.
Unfortunately, we do not have control over our products once they leave the warehouse, but your feedback has been taken on board.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Extensions returned
I bought extentions and used the colour match but when order arrived it was way off. I did follow their instructions for taking photos with no filter so was disappointed but returning them and found their return process better than others when it comes to extentions and they were good quality.
27 augustus 2024
Antwoord van RiRi Hair Extensions
Hi Zara,
Thank you for reaching out and taking the time to share your feedback. We're sorry your colour match was off, but glad you found our returns process easy!
As a rapidly growing brand, we’re constantly striving to improve to ensure each and every RiRi customer has a positive experience with us.
We hope you'll shop with us again in the future!
Best,
The RiRi Hair Extensions team💖
amazing helping me colour match and…
amazing helping me colour match and hair extensions perfect quality
25 juni 2024
RiRi hair extensions never let me down
RiRi hair extensions never let me down. My first order wasn’t the right match (I tried to match it myself and in hindsight should have used the free colour match service). So I exchanged for the right colour and the turnaround for delivery was super quick 👌.
24 juni 2024
Parcel not come
Parcel not come. No update. Paid for next day delivery and it’s been over a week
24 juni 2024
Antwoord van RiRi Hair Extensions
Hi Katie,
We’re really sorry to hear about the frustrations you experienced with your order.
Unfortunately, we do not have control over our products once they leave the warehouse, but your feedback has been taken on board.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I do not recommend!!
It was not good help to get when I ordered a colour match. I got a colour that I thought was wrong for my hair, could see it was way too warm. I have a cold blond colour. I ordered the colour they recommended and it was like I thought - totally wrong. I even asked in a live right after ordering if I could pause my order because I think it’s the wrong colour. That was apparently not possible. I also sent them an email right after ordering and asked if it’s possible to return for free from Norway, because I was afraid I had ordered the wrong colour. They never answered me.. It’s to expensive to return it and get a new one - because I apparently need to pay the delivery myself, and that’s 300 kr. one way + tax which is 25% of the whole order. So it’s like 630 kr. to change the color.. I’d hope they could answer my email and be kind to help me out. Terrible service, do not recommend them at all!! The hair quality is not good either, looks very cheep and not good. For some reason the hair looks much better on their lives (maybe they use real hair to demonstrate in their lives). I’ll never order from
them again.. Tip to others: do not order hair from them.
25 mei 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi E N,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
muted from their TikTok live asking…
muted from their TikTok live asking about a black colour hair extension ie if the colour is the same as a different brand. Lost a customer so unprofessional and rude. I can see why they have 1 star and awful reviews. Especially if they treat genuine customers this way. Stick to Lullabellz everyone least they accept returns and help with shade match properly!
7 mei 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Neah,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I wanted to do exchange for a different…
I wanted to do exchange for a different color but no one answer WhatsApp or instagram and price is more than the item or similar
Do I have an option to exchange the color without paying ? Help me to get correct color
24 april 2024
Antwoord van RiRi Hair Extensions
Hi Johanna,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Paid 24 something for delivery and it’s…
Paid 24 something for delivery and it’s still not here 1 week later awful delivery service
24 april 2024
Antwoord van RiRi Hair Extensions
Hi Mary,
We’re really sorry to hear about the frustrations you experienced with your order.
Our policies on Delivery, Returns & Refunds are available on our website for customers to view when making a purchase.
Unfortunately, we do not have control over how much Royal Mail charges for delivery, but your feedback has been taken on board.
As we expand, we hope to offer other shipping options, and hope you can understand our current limitations.
All the best,
The RiRi Hair Extensions team💖
Falsche Farbe und falsche Artikel…keine Reaktion…
Falsche Farbe und falsche Artikel zugesendet bekommen. Leider keine Reaktion des Verkäufers nach meiner Mail.
Das gleiche leider für alle drei Artikel.
23 februari 2024
Antwoord van RiRi Hair Extensions
Hi Katharina,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I got the Deluxe from the shop and its…
I got the Deluxe from the shop and its lovely full coverage cant see the clips or anthing, however accidentally brought 2 normal) on offer at £19.99 so thought was same as one purchased in Bluewater however no where close, thin, can see where my hair and hair extension are, wouldn't have got online but shop closed at Bluewater :-( waste of £40 as I wont wear plus only tried on at home and strands were falling out, would definitely recommend the Deluxe range but standard ones are cheap and not full coverage at all.
26 februari 2024
Antwoord van RiRi Hair Extensions
Hi Deborah,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Scam
They haven't given me a refund and they ignore all my emails... Scam!
18 februari 2024
Review zonder uitnodiging
Antwoord van RiRi Hair Extensions
Hi Lulu,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
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