risegardens.com Reviews 251

Initial seeds did great, but subsequent seeds performed poorly. Slow growth, high failure rate and low maturity.

I paid for an annual subscription, but only received a partial September shipment. Customer service replied to use whatever nutrients I have and if necessary that the plant will grow in just water. If that's so, why bother buying more nutrients? Obviously their advice is faulty. Not sure if I will receive my December shipment. They seem to be more intent on selling new gardens than supporting their current customers.

I have cancelled my subscription/account and will look to other hydroponic nutrient suppliers to try to continue my garden.

I absolutely am in love with my garden! It's so easy to use and set up. It's sturdy and well made. I've had it for several years now. I had an issue with the electronics this year and the company replaced my components, no charge. I will definitely recommend to others!

We still haven't received the Galaxy peppers we ordered in September. I appreciate that the strawberries were sent separately at my request 2 months ago, but it's been 3 months waiting on the rest of our order. 😔

Exelente, muy bueno

Support was fantastic once I was able to do a live chat with the representative. Responsive to my issue was pretty much immediate. Great job Risegardens-- I thank you very much/

disappointing experience to say the least. never got the shipment update and it almost felt like that they forgot my order and their pricing is not really suitable for the buyers considering the values they offering.

This has been a truly awful experience, roughly 2 months ago I purchased the garden new. It came to me with two cabinet doors that the woodgrain didn’t match. One of the doors would not shut the magnetic latches were I asked them to send me the entire unit and I would send this one back. They would not do that. They told me that the door doors wouldn’t be delivered for at least two weeks. It’s now been two months. I’ve sent five emails to the support email and still no response whatsoever. Also the metal posts came without threads for the screws. They said they would send me replacements and they never did so. I bought a tap and die set to thread them myself horrible experience I would never buy from this company again.

I am enjoying my rise garden and be able to plant in my apartment. the company is great as well and they offer a lot of support and the facebook official rise garden group share a lot of knowledge and resources.

You guys are a complete joke I lost track of how long it has taken you to fulfill the multiple orders of blossom plant food that I ordered. You also never updated your site to label the food as out of stock and allowed people to continue to order without any explanation. Your customer service takes days to respond and all you say is it's not our fault sorry.. What a joke.

In early April of this year, 2025, the controller of my three tier Rise II garden failed. Ai this point my garden was a little over two years old. This was the second controller to fail.

I contacted Rise customer support and was invoiced for a new controller. A short time later I received an email from Rise saying the controller was on backorder.

Seven months later the controller is still on back order.

I received a refund and was told I would be notified of any updates. I asked customer support if there was a work around for the controller to get my unit working and the answer was no.

I have a unit less than three years old and is not working. At this point Rise is not supporting the Rise II with spare parts and apparently has no intention to do so

Buyer beware

Always out of stock, vague answers about when things might be in stock. Still out of stock even after saying it will be in stock in two weeks.

I’ve been emailing and reaching out to support and have had 0 response. Our lights don’t work and we tried getting new lighting replacements but it’s the light control module that is the issue. After chatting with the AI help and having reached out myself to the support email many many times, no one has responded to me and no one has helped me at all. Very disappointing

Never received the strawberries. And got the runaround. It is now October 26th, and I ordered them in July. Emailed customer service a few times, and never received them.

They always respond really fast and always quickly get my issues resolved, thank you so much :)

I have had problems from day one. After a couple attempts my first issue was resolved by replacing a damaged part to my garden. But that was the last response I received. More than half of my pods did not grow anything. A few started but fizzled out before producing the cucumbers or beets. The only thing that seems to grow are some of the lettuce and some of the microgreens. Very sad, very disappointed.

Not a great experience. Had a working garden for ~5 months and loved it but then it suddenly stopped working. Reached out to the company (which you can only do by chat or email, very annoying) about the issue but they didn't really listen and just sent me another motor. The unit doesn't work so the motor doesn't work. Reached out again and they sent me another motor. Reached out again and they sent me a new garden that didn't turn on! So many minutes I will not get back in my life. Would not recommend.

I ordered a Rise Garden 3 and I have had great success with the initial shipment of seeds and supplies. However, my order from 20 days ago for more seeds - so I can take full advantage of the space the 3 tier garden provides - has not been fulfilled. Nor has the subsequent order from 2 weeks ago been fufilled. There is no communication. With poor delivery and order fulfillment, I can not recommend the system.

My order still has not been fulfilled. It has been 3 or 4 weeks.

I really like my gardens and the products. Customer service is great.

I’m so tired of the poor customer service the broken parts that don’t get replaced and the constant or of stock inventory that I am not told about when it is ordered. Considering a different company