First, we are very excited about the Rise Garden Loft Product. However, so far, we feel we have been left in the dark. No updates have been provided to us regarding the status of our order. I unders... Toon meer
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Lees wat reviewers zeggen
I own the Rise Personal garden. On the plus side, when I finally receive the seed pods, I have had success growing them. My biggest frustration is order fulfillment. My orders have taken months to ful... Toon meer
I have a family garden that has been working beautifully for over five years. After a routine cleaning, the lights indicating water level, automatic dimming and wifi status light didn't work. The Ri... Toon meer
Bedrijf heeft geantwoord
I pre-ordered the Rise Loft garden and it was supposed to ship in February 2026 but it's March 2026 and I have yet to receive anything. I received a email about rating my experience and so I figured I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Home indoor smart garden systems for growing your own food.
Contactgegevens
Verenigde Staten
- risegardens.com
2,8
Gemiddeld
251 reviews
Heeft 2% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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I have had my Rise garden for a year…
I have had my Rise garden for a year and a half. I love growing my own greens and veggies for my family. Pleased with everything, the seeds, the system, the nutrients, and the customer service. Highly recommends.
2 maart 2023
My issue is weeks old and still not…
My issue is weeks old and still not resolved. I really just need the damn antenna and I’ll buy the 12 missing screws from a hardware store. Why is this such an issue for a simple missing part?
19 mei 2023
Antwoord van risegardens.com
Hi Simon,
We're sorry that your garden arrived to you with damaged packaging and parts missing. As it turns out, the replacement order for these parts has been lost in transit by USPS. Since USPS has been unable to locate this package, we have placed a new order for the parts in question. You will receive an email with new tracking information once the new order ships.
Thank you for your patience, and for choosing a Rise Garden.
- RG Team
Not reliable
Amazing concept, but parts are not built to last. Customer service takes a long time. Most issues take a week-two to resolve due to the email back and forth waiting game. By the time you get new parts the plants are dead. My garden is three years old and just about every part of the garden has failed at some point in my almost three years of ownership. The first 2 failures happened within the first year of ownership. I take pristine care of my garden, deep cleaning the unit every five months. Two pump failures, a circuit board failure, a light failure, a power block failure, warped covers and a hole in a tray. Plus with the recent $30 shipping rate applied to all the replacement parts and pods, it’s disheartening. I wish it was reliable. I wish more support existed for veteran growers. I stick with it because I do love my indoor garden.
20 mei 2023
Review zonder uitnodiging
Antwoord van risegardens.com
Hi Jennifer,
Thank you for being part of the Rise Garden community for the past three years. We've experienced a lot of change since our first launch and we're happy to have our original gardeners like you still growing with us.
As with most mechanical and electrical products, our gardens are susceptible to wear over time, especially as a product that's in use 24/7. We do recommend regular maintenance to keep the garden in its best operating shape but some parts will need replacement over time, such as the pump, simply from ongoing use. That being said, we are constantly looking for ways of improving the longevity of our gardens' parts. Our most recent garden launch includes improvements to multiple elements of our gardens from a larger reservoir to a new, enclosed control module design. We are a very proud of the advances we continue to make and are currently exploring ways to make these improved parts compatible with our original gardens so that all of our gardeners can take advantage of our ongoing improvement efforts.
We appreciate you reaching out as a member of our community. Thank you again for being a part of the Rise Family.
- Rise Gardens Team
Ease of finding what I wanted on the…
Ease of finding what I wanted on the website and navigating the purchase. Quick shipping.
1 februari 2023
Antwoord van risegardens.com
Glad you found what you needed in an efficient manner, William. Good luck on your growing journey. Please reach out if you have any questions along the way!
Customer service is non-existent
Customer service is non-existent. I've tried multiple times to ask a question about the pH reader you have in your videos and never even gotten through for an answer. I've tried using your QR code on the bottles of supplement and they don't work, at all, neither bottle. You have a good product, do a good job of selling it, and a really poor job of giving information to your customers.
29 december 2022
Antwoord van risegardens.com
I'm sorry you haven't received the help you need. We do respond to every request, though we admittedly fell behind after the holidays. We have added staff and worked extra hours and our response times are very quick right now. I will open a ticket in support and you should hear back from us soon. The video you're referencing is quite old. We used to provide them with gardens but they require re-calibration often and we're causing more problems than they solved. So we built an algorithm to manage pH. You can also get pH test strips very inexpensively. I will check on the QR code issue. I was not aware there was a problem there. Thank you for the compliments on the product and we wish you luck in your growing journey.
Great indoor garden!
The variety of seeds is wonderful. Unfortunately, had several that never produced. Reaching out with questions regarding my plants, I did receive prompt and thorough answers which is always a plus. Additional fruit seed options would be fantastic.
29 december 2022
Why did Rise decide to use a 2g modem
Why did Rise decide to use a 2g modem? I do not have any devices that use 2g and this caused hours of issues in a connected house.
I really wish I knew about this and all of this issues it would create before I purchased. Wrong choice!
1 maart 2023
Antwoord van risegardens.com
Dear businesschef, 2.4G protocol is the primary choice for IoT devices like the Rise Garden with do not require high-speed data transmission. 2.4G allows for greater network distances and lower power usage communications. Also, not everyone has a 5G router, so if we used that protocol, not everyone would be able to connect. All 5GHz routers have 2.4G bands, so you should be able to connect. If you're having problems, please reach out to support@risegardens.com and we'll be sure to get you connected.
Great company = happy customers!
Ordering product is straightforward and easy on the website. Customer service is always quick to respond and helpful. The garden works phenomenally well and has already given me plenty of fresh herbs, fruits, and lettuce.
I suppose my only criticism would be that product from the same order often ships seperately and arrives seperately, but I do understand why that's sometimes necessary. There are also fairly frequent out of stocks on the website.
But in general, I am very happy being a Rise customer. My garden brings me a lot of joy.
28 februari 2023
Antwoord van risegardens.com
Dear Jason - thank you for the review and we're happy you're finding success with your Rise Garden. Note, we agree with the frustration of having seeds ship separately. This had to do with a logistics provider that had many warehouses and shipped from all of them - even from a single order. As of March 2023, we have solved that problem, so you shouldn't have that happen anymore for you. Also note, we just launched a membership program that gives discounts on all seeds, nutrients and accessories and includes free shipping. It's a great way to save. Happy growing.
Have not received my replacement yet
Have not received my replacement yet. Almost 1 month since I ordered this.
7 januari 2023
Antwoord van risegardens.com
Hi Laurie,
We're very sorry that your original package was lost in transit. Your reshipment was sent out from our warehouse on 1/31/23 and according to the tracking it looks like it was delivered on 2/9/23. Please feel free to reach out if there is anything else we can help with.
- Rise Gardens Team
I ordered seeds and they were delivered…
I ordered seeds and they were delivered to my door in less than a week. I always receive my orders in a timely fashion. Thank you Rise!
10 januari 2023
Tech Support Slow to Answer
I bought the single family garden. The tiers for the family garden are out of stock. Tried to reach customer support thru e-mail to see when they will be available. No replies, except that they received it. Tried 5 times, no luck. Found a phone number, tried calling 3 times, they do not answer the phone. Overall i like the garden, just wish i would hear from the company.
UPDATE: Have heard from the company and they gave me the update as to when the tiers are available. Maybe it was just bad timing...I love the garden and plan on updating to a 3 tier system.
10 januari 2023
Review zonder uitnodiging
Antwoord van risegardens.com
Hi Wes,
Thank you for your recent purchase. We're very sorry for the delays in our responses, currently. We had a very busy holiday season and are working to get back to everyone as quickly as possible, so we appreciate your patience.
We will have extensions for the new Rise Garden available at the end of January/beginning of February.
Best,
Rise Gardens Team
Wish I had not made recent purchase…
Wish I had not made recent purchase since now I have lots of product that will be trashed along with whole Rise Garden. Trying to grow lettuce for just one person in my little garden has been a fail. Plants that stay tiny in spite of good care, the whole endeavor has been a waste of money.
30 november 2022
Antwoord van risegardens.com
Jane, we're very sorry you haven't had any luck. We have many thousands of customers who are able to grow plants successfully. I'd encourage you not to trash it and reach out to customer service to help diagnose it. Sometimes, it can be an unexpected issue like softened water or hard water. I had this problem during COVID at a different house. My plant scientist sorted me out (and I'm the founder!). If you use your nursery and follow the app, it is consistent in delivering wholesome, nutrient-dense, and fast-growing veggies. Please reach out to Support@risegardens.com and let us help you. We REALLY do want you to be successful.
New packaging
Love the new packaging for the seedless pods - environment friendly- and the fact that I can purchase a larger number of pods. Fast delivery. Thank you!
1 november 2022
Awful experience
Awful experience, very similar to what I read below. Paid for 3 tier garden, only 2 boxes showed up. They were initially very responsive over customer service, but have since stopped responding. They were supposed to ship a replacement box, but have not and stopped responding. Will be purchasing from another company
26 oktober 2022
Review zonder uitnodiging
Antwoord van risegardens.com
Hi Ben,
Thank you for your feedback. We are very sorry about the issues with the shipping of your recent order. As mentioned by our Support Team in our most recent email, your missing package was re-shipped on 10/28/2022 has an estimated delivery date of 11/4/2022. We appreciate your patience while we worked with our warehouse and FedEx to resolve this situation. If you have any additional questions regarding the status of your order, please let our Support Team know and we'll be happy to help.
Best,
Rise Gardens Team
No customer service
My order was weeks late, missing an entire half of the order, damaged, and missing pieces that are crucial to actually start a garden. They haven't provided any customer service for any of these issues, and it's been almost 4 weeks since I paid in full and have yet to have a complete system. In addition, I asked to return (they say they have a 90-day return policy), and they are charging me full shipping for the return despite the fact they haven't even provided the entire system I paid for. Pretty disappointed, hope this will help someone else chose a different system
20 oktober 2022
Review zonder uitnodiging
We invest alot in these systems to feed ourselves and our families and the support is there to make it happen!
The Rise Customer Support is prompt and attentive. They always make sure my issue is FULLY resolved before completing the ticket. We invest alot in these systems to feed ourselves and our families and the support is there to make it happen!
3 oktober 2022
I haven’t received my order nor any…
I haven’t received my order nor any shipping information on the pods. This is the first time it has been so delayed and hopefully I will get my order soon.
30 september 2022
Antwoord van risegardens.com
Hello Cynthia,
We are extremely sorry for the delay of some of your items in order. Unfortunately, due to an error at our warehouse, your order did not process successfully. We are very sorry for this issue and that we were unable to meet expectations on this order.
Our Team issued a refund for the items you had not received on November 7th, which should take 5-7 business days to be deposited back into your account. We appreciate your understanding as we try to address this matter. If you have any additional questions, please kindly reach out to our Support Team and they would be happy to further assist.
Best,
Rise Gardens
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