risegardens.com Reviews 251

We have been very happy with our rise garden. Upon initial delivery a piece arrived damaged and they were very helpful
In replacing the piece needed. Our garden has been a beautiful addition to our kitchen!

Still have not received these items. Customer service is the worst!!!!!!!

It’s OK but my first hydroponic system seemed much more simple to operate.

Great product overall. The ONLY thing that bugs me is that some of the pods come empty. Not a huge deal since you can transfer one or two seeds from another pod but if its the last pod of the set on your 2nd or 3rd crop cycle, its a little irritating.

I have the single level family garden. You’re supposed to clean them every 5-6 months, however I find my pump and water tank needing to be deep cleaned every 6 weeks. If it goes much longer the mold on the roots begins to build up effecting plant growth and health, and the pump filtered gets clogged up with muck. I’ve also had intermittent issues with the water level sensor. I think they need a better system for that. The ultrasonic is too sensitive. Other than that, when it’s freshly cleaned the plants thrive in those first few weeks. But deep cleaning so often is a big chore.

Here’s where I think this company is full of crap…. No phone number!!!! And second you order a garden to plan 12 plants and they send you a 4 plant nursery. They simply like to nickel and dime. On a positive note you can find all the crap they sell at Home Depot for half the price to include seeds. Also one of their cabinets came dented but who the hell what’s to go through the trouble of returning a massive item.

Lemon grass no seeds in pods. No yield. Tried all 4- nothing.

Excellent product and a great entry into the world of attractive, indoor, hydroponics that you can proudly display in a living room.

Ordering was easy. The product was shipped in a reasonable amount of time. Took a little bit of time to put together but the video and written instructions were helpful. Have had it up and going for about 2 months so far and really enjoying the product.

Overall Design: 5*
Aesthetic Appeal: 5*
Electronics: 1*
Customer Service: 3*

The unit is well designed and thought out, and from our perspective - aesthetically appealing and fits our decor. We have had numerous technical issues. The computer board didn't work out of the box and a new one needed to be shipped. 2 weeks later the power supply failed and again a new one had to be shipped. 2 months on, everything now seems to be in working order. Customer service was OK, Responses times were slow but reactive once we had their attention. We asked to replace the crop we lost due to failures noted above - the response from Customer Service - can you send a picture. Seriously? Given the fiasco from the start - that should have been offered without having to ask, and then to ask for a picture? It's all in the garbage.

I had the unique experience of a problem with my lights. The main lights were red and wouldn't correct. A text to the company had a new wire set up at my home in a couple of days. Now it works great. As a disabled person who loves to garden, I had struggled for years bringing containers to my deck. My home has low lighting so my house plants struggle every winter when I bring them inside. I can now grow plants of all kinds till my heart is content. Thank you so much for making this possible for an elderly grandmother with disabilities.

Again, this is now the third time you have asked me to review your product and I still have not received it! I ordered in November and still do not have it. So I have to give one star because I don't know if I like it or not. This really is ridiculous!

I contacted customer service because I was missing items on my order. They responded in 2 days and let me know my items had been shipped.

A good hydroponics product, with a great mobile app to guide you and lots of thought put in. But at the time of this review, its clearly a young company with some issues to work out.

Smooth website, and ordering is super easy.

Garden is less than a year old and I’ve already had to replace the water pump and the power supply at my expense. Very dissatisfied in quality of this product.

I’ve reached out to customer service a couple times and they are very friendly and helpful

Shopping was easy and I was able to get all of the answers to the questions I had before purchasing. The product is great. I had a little trouble with the color of the product, which is the only reason this is not a 5-star review. On the upside and the reason I will change this when it's corrected, is that customer service handled this as quickly as the could under pandemic circumstances.

The positive: I am looking forward to getting my grow garden as I’ve been wanting to try this type of item. The Negative: I think that company could do a much better job at describing the whole process from receiving the package to planting and growing. Still too many unknowns for me to feel comfortable that I just spent $300 well.