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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I am so glad I discovered this country. The prices are outstanding (even with the additional tariffs added to goods sent to the US) and shipping is very quick and reasonably priced. Excellent all ar... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful Drops brushed alpaca silk yarn, I’m loving how it knits. Loving the price too! Shipping to Washington State in the US was swift, I was thrilled to receive it so quickly, coming from Denma... Toon meer

Beoordeeld met 5 van de 5 sterren

My package got damaged in transit and I lost some yarn. Customer service was super quick resolving the issue and sending the missing yarn. I am so impressed by this company, thanks Rito!

Beoordeeld met 3 van de 5 sterren

I received these products and they were exactly what I needed. Now I'm trying to place another order from the U.S., and I've sent messages from the website and emails asking about tariffs, but have no... Toon meer


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

720 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 79% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 1 van de 5 sterren

Stuck in customs

It was stated it would be a 4-6 business day delivery and it was shipped 12/11/2025. It has been stopped in customs with no delivery estimate since 12/16/2025.

11 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Madison,

I’m sorry that you have experienced this issue.

After reviewing the matter, I can see that you have been in contact with our customer service, and that on January 14 they confirmed there were issues with the tracking of your package. At the same time, the tracking information also confirmed that your package was delivered on January 14.

I hope everything is as it should be with your items.

Kind regards,
Jeppe / Rito

Beoordeeld met 2 van de 5 sterren

Ordered this on Dec 18th

Ordered this on Dec 18th. Received your review notification but have not received my order. No communication with the company after initial order confirmation.

7 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Sherry,

As you have not provided your contact details, I’m unable to see which order this concerns. I have therefore asked you to send me your contact information so that I can investigate the matter and find a solution.

I hope to hear from you.

Kind regards,
Jeppe / Rito

Beoordeeld met 3 van de 5 sterren

I made an order the 18th of December…

I made an order the 18th of December and have not received any notification about the delivery date. I would like to like to know how long the package will take to arrive.

7 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Sandra,

I’m sorry that you are experiencing this issue.

After investigating the matter, it is clear that your package has been lost while in the postal service’s care. This is, of course, very unfortunate; however, we can easily resolve this by sending you a new package. I have therefore contacted you directly by email to coordinate the next steps.

I look forward to hearing from you.

Kind regards,
Jeppe / Rito

Beoordeeld met 5 van de 5 sterren

Very reasonable prices

Very reasonable prices! Great color selection for making the felted Sailor Slippers Shipped to US rather quickly. Very happy with my purchase.

3 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have not received the yarn yet

I have not received the yarn yet - I dont know what happened

5 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Robin,

I’m sorry that your package was not delivered within the expected delivery time.

I can see that you have confirmed to our customer service that you received your package on January 7, and I hope everything is in order with your yarn. If this is not the case, please don’t hesitate to contact us.

Kind regards,
Jeppe / Rito

Beoordeeld met 1 van de 5 sterren

I haven’t received my order yet

I haven’t received my order yet. I ordered the yarn on 12/22/25

4 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Linda,

I apologize that your package was not delivered within the expected delivery time.

I can see that you have confirmed to our customer service that you received your package on January 6, and I hope everything is as it should be with your yarn. If that is not the case, please just let us know.

Kind regards,
Jeppe / Rito

Beoordeeld met 1 van de 5 sterren

Item Held in Customs

My item has been held in customs for ten days. I realize that this is out of Rito’s hands; however, it would be appreciated if they provided a note that this sort of things may happen and therefore impact shipping times.

4 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Mikayla,

I’m sorry that you have experienced this.

In order to investigate the matter and assist you, I have asked you to provide your contact details. Once I hear from you, I will handle the matter as quickly as possible.

I look forward to hearing from you.

Kind regards,
Jeppe / Rito

Beoordeeld met 5 van de 5 sterren

A Christmas Birthday Present

I ordered yarn for my daughter for a birthday gift. Not the best time of year for a birthday present order from Europe to California but the package was delivered within 10 days. She was ecstatic 🤩
The yarn itself is beautiful. I told her that she could look anywhere in the world for yarn in the color she wanted and I would get it for her. She wanted a very dark green yarn to knit a sweater and she found it. Thank you so much for an excellent yarn and service.

22 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Didn't receive my parcel.

3 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Danielle,

I’m sorry that your package was not delivered within the expected delivery timeframe.

Due to an unusually high volume of shipments at Canada Post following Black Friday and throughout the holiday season, some deliveries have unfortunately been delayed. I can see that your package is currently on its way, and to make things easier, I’ve sent you an email with a tracking link.

Please accept my apologies for the inconvenience caused by the delay.

Kind regards,
Jeppe / Rito

Beoordeeld met 5 van de 5 sterren

Great Company

I was skeptical at first about ordering, but read a lot of positive reviews, so I took a chance. Your prices are about 1/2 of what others are charging, so I went ahead. Ordering was easy and you state that shipping is usually 6-8 days, but I had read that many times, shipments were held up in customs, so I wasn’t surprise when I saw the “stop” on my tracking and it said arrival day was undetermined. The next thing I knew, my package was here and I was able to start my project. I love the yarn and will definitely order from you again! Great experience, great price and great product!

19 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very satisfied

Packed safely. Arrived fast. There were two
Sweets included which I thought was very sweet literally and figuratively. I will purchase more products from this company!❤️

31 december 2025
Review zonder uitnodiging

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