Rito Reviews 720

Good product, prices & customer service. My package actually arrived damaged and 2 balls were missing. I contacted customer service and they were able to credit me - and pay shipping. I'm currently knitting with the purchase - beautiful yarn!

I still have a pending charge on my credit card from January 4, 2026 despite my order not going through. Customer service is extremely slow (4 days to answer) and did not address the pending charge, just asked if I tried to place my order on a phone or laptop. Extremely frustrating and issue still has not been resolved.

the order came complete. that matters when you have a sweater planned out. you don't want to get shorted. also the wool yarn was nice to work with and I used a pattern that rito supplied for free spe cific to the yarn. I am just finishing up the sweater. Im telling everyone about Rito.

Website was easy to use. Yarn colors and descriptions were true and detailed. Placed 2 orders one arrived quickly the other one I have not received it seems to be on holiday in a USPS warehouse in Miami. Hoping it is found soon!

Very good prices, fast shipping to USA

Qualité du produit extra. Rapidité du service. Rapport qualité prix imbattable.

The quality of material and beautiful colors...long time for received it but i understand i am far away from you thank you so much i have many hours of fun with it yeeeeee

I am very happy with the yarn and the service from this company.
I would certainly order from them again.

I am still waiting for my parcel. I did not get it. I need to get my money back if it’s not coming, this is terrible service.

My yarn was delivered only in a mailer, which was open when it arrived. The yarn was completely exposed and could have fallen out or been stained. It also took a while because it was stopped at customs, which is out of your control. I would recommend better packaging though.

Great time respond from customer service, the yarn was what i needed and was really affordable but took almost a month to get delivered

shipping to the US was good took about 1.5-2 weeks. product was great as expected

It arrived to Canada in 22 days from ordering. I love the wool! Excellent quality at a great price.

Everything went well. Starting with the quality of yarn 100% perfect. Looks and feels exactly as expected and advertised. The delivery arrived fast.
Very greatfull for Rito.

A package of mine has been missing since Jan 4th and I reached out on advice on how to proceed but haven’t heard back

I have not received the yarn. I so hope it will arrive soon.

I love the yarn and your price was the best available.

I order from USA because Rito offers the lowest prices for drops yarns, which is what I primarily purchase. Even with high tariff and shipping costs, it still costs less than any US/UK e-comm retailer. The only drawback is that shipping takes about 10 days; 4-5 days from the date they claim to ship and another 5 days to clear customs and local post office delivery into Los Angeles. I used to buy from Lindehobby, also based in Denmark, which somehow only takes 3-4 days total shipping. So it's a bit frustrating that shipping takes twice as long from Rito. Another frustration is they don't accept American Express, so I have to pay through paypal, which charges another fee on top of tariff and high shipping costs, which together end up adding about 25-30% to order totals.

Fast shipping even across the world. Nice customer service when needed. Friendly staff. Huge selection of craft items.

I understand that longer shipping times and customs delays are out of Rito’s control, and I was patient with that. What I’m really disappointed about is that after waiting weeks and being so excited to finally open my package and start the Cloud and Olga sweaters, I realized that more than half of my yarn was missing. I only received 15 out of the 34 skeins I ordered. I emailed about the missing items and still haven’t heard back. Overall, this has been really frustrating and disappointing :(