Excellent price on a Troy Lee Designs full face MTB helmet - thank you! Super speedy dispatch from RM Cycles and the usual Royal Mail "we'll get it to you on the 4th day and not before" service, whic... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Consistent with pricing and availability, at least in my experience. Delivery time was very quick and the wrapping was eco friendly, if that matters! So far very happy with RM Cycles. I must say thoug... Toon meer
Bedrijf heeft geantwoord
Perfect 👌 bicycle as described, well packed , happy enough with the experience and services in purchasing from RM Cycles and would buy again, this was a online purchase, Ex display e bike ...BOSH... Toon meer
Bedrijf heeft geantwoord
Troy design A3 helmet purchased/Item very well packaged, as described and really good price.Kept updated about delivery and arrived on time when stated.Really impressed with helmet and wouldn’t hesita... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over RM Cycles
Geschreven door het bedrijf
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Contactgegevens
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Verenigd Koninkrijk
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,7
Uitstekend
447 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New bike day!
Easy to use website and simple ordering process.
Communication was first class and everything happened as RM said it would. My new bike had been set up as much as possible with just wheels and handlebar for me to install. It was then extremely well packaged and arrived in perfect condition. The courier used was also excellent. I exchanged a couple of follow up emails and they were professional, friendly and supportive. Everything you could want from a bike shop!
9 juli 2026
Antwoord van RM Cycles
Hi Chris, nothing better than new bike day is there? And such a lovely bike too, hopefully you're out enjoying the trails!
Antwoord van RM Cycles
Hi Stuart, thanks for taking the time to post a review, short and sweet, hopefully like our service!
Good communication and great knowledge…
Good communication and great knowledge of what they were selling.
Refund on postage as agreed,safe and secure transaction of the final payment.
The bike was delivered on time and in excellent condition with all parts present and correct.
29 juni 2026
Antwoord van RM Cycles
Hi Paul, thanks for taking the time to post a review, nohting better than new bike day!
Bought a Giant Defy Advanced Pro from…
Bought a Giant Defy Advanced Pro from these guys, and got it shipped to Notts. Couldn’t be happier with the service - they chatted to me about the bike on the phone, gave me an awesome deal, and it arrived in 2 days really nicely protected and set up tubeless ready and everything. Would 100% recommend them - and will likely get my wife’s next bike from them too.
22 juni 2026
Review zonder uitnodiging
Antwoord van RM Cycles
Hi Gareth, thanks so much for taking the time to post a review, we were very happy to be able to sell those bikes at that price and hopefully you're out enjoying it regularly
Service and products are brilliant
Service and products are brilliant. Can't fault that. Only thing knocking it down a star is delivery. When buying, it stated that there was approx 2 day bike build time and then another 2 -3 day delivery. It arrived much earlier than this, so I wouldnt trust that. Just phone up and make sure
25 juni 2026
Antwoord van RM Cycles
Hi Regan, thanks for taking the time to post a review and to give us some feedback. Those delivery windows are on the cautious side, we feel it's better to under promise and over deliver but you're absolutely right to say it's best to call us to discuss delivery dates, sorry that you were caught out with this one.
Very pleased
Fast despatch, good communication throughout, well packaged and exactly as described
23 juni 2026
Antwoord van RM Cycles
Hi Charlie, thanks for taking the time to post a review, we#d love to see a piture of the fram built up on our instagram account @rmcycles
Brilliant to be honest
Brilliant to be honest, made the purchase run very smoothly.
If I had to pick … albeit the smallish of issues the delivery came sooner than was suggested so a bit of last minute planning was required to accept delivery.
But that’s certainly not a grumble great company great service and delivery to south of Manchester. Highly recommend
28 juni 2026
Antwoord van RM Cycles
Hi James , thanks for taking the time to post a review, sorry about the early delivery, Lovely bike, hopefully you're out enjoying the trails in this weather
Great product and fast delivery.
25 juni 2026
Antwoord van RM Cycles
Hi Jo thanks for taking the time to post a review. We were particularly happy about how low a price we could offer that product, no price on safety though is there? Hopefully it'll never get called into action!
Bargain frame set
Good coms fast delivery
Great discount on enve
Sorted missing components without fuss will use again
16 juni 2026
Antwoord van RM Cycles
Hi Craig, thanks for taking the time to post a review. We'd,love to see the frame when it's built up, coul;d you post a picture on our instagram? @rmcycles
Great services
Great services, store answered all my questions before ordering online, and bike was built and dispatched quicker than noted on order. Highly recommended!
19 juni 2026
Antwoord van RM Cycles
Hi Riz
thanks so much for taking the time to post a review. Lovely bike, hopefully your out on the trails making the most of this weather!
Knowledgeable staff
Knowledgeable staff, quick turnaround from cycletowork voucher acceptance to delivery, unbelievable bike. The staff even upgraded the brakes free of charge.... one absolutely fantastic shop!
Kev (Intense tracer expert 279 Blue)
19 juni 2026
Review zonder uitnodiging
Antwoord van RM Cycles
Hi Kevin, thanks so much for taking the time to post a review. It was nice chatting with you as we sorted out what you needed and obvioulsy we're happy you're happy!
Great, Prompt Service
Very helpful assistant answered all my questions prior to my order.
Order arrived promptly, well packaged in perfect condition. I would thoroughly recommend them to someone looking for great price, service and support.
8 juni 2026
Antwoord van RM Cycles
Hi Graham, thanks for the lovely review. Obviously we're glad you're happy! Lovely bike, perhaps you could tag us in a picture with you in action on it on our instagram account? @rmcycles
RM Cycles 5* Experience
What a great team. Real enthusiasts who went above and beyond my expectations.
I initially called on Saturday (20th June) at 8.15am with a view to travelling to view and hopefully purchase a Giant Defy Advanced Pro 1 that they had for a great price.
I thought it was too much to ask for a bike to be set-up and pdi'd on the same day. I was wrong! Over the phone Big Tom asked me to take some measurements from my current bike and he then went off to check suitability And confirmed the size that they had was good for me and yes they could do everything if I could get there.
From the moment me and my wife entered the store I realised we had come to a special place. Such a warm welcome from Callum offering hot drinks while we waited for Big Tom who was at lunch. Little Tom started a bike fit before Big Tom took over. Tweaks were made the stem length was changed all the time observing and checking my setup.
So much advice about shoes, cleats cycle computers with no pressure to buy.
A run down on how everything worked and advice for the future for my new bike followed as Big Tom completed the pdi.
We left RM cycles feeling the 5 hour round trip was 200% worth it.
Totally different to main dealer experiences.
If you want a 5* experience my advice would be to contact RM Cycles.
Thank you RM Cycle team you are brilliant.
20 juni 2026
Review zonder uitnodiging
Antwoord van RM Cycles
Hi Adrian, wow! what a fantastic and full review, very much appreaciated. We do genuinely prefer to meet our customers in person, that's when we can show who we really are as a business. It'll be great to see you again for your next new bike!
Antwoord van RM Cycles
Hi! Thanks for posting a review, hopefully the tyres are fitted and you're out enjoying the trails in this lovely weather?
Giant trance 2
Ordered giant trance 2. Had 60% off. Built and arrived in less than 1 week. Everything was made up well and in full working order. Would definitely recommend and use again.
13 juni 2026
Antwoord van RM Cycles
Thanks for taking the time to post a review Lee, hopefully you're taking advantage of the weather and having fun off road!
Good company to deal with.
Good advice, well priced, very quick delivery.
The bike was well set up with sealant in the tyres. The cabling was neat at the handlebars (unlike some I've seen).
Recommended.
10 juni 2026
Antwoord van RM Cycles
Hi Gerry, thanks for taking the time to post a review, great to hear you're happy! Hopefully you're out riding the trails, over half of us here have the same bike, such a versatile machine! If you have time we'd love to see a picture of you in action on it on our insta @rmcycles
Cheapest Giant Defy Advanced Pro 1 in the Country
Easy purchase and fast delivery. Also this is the cheapest that I could get in the country.
7 juni 2026
Antwoord van RM Cycles
Hi, thanks for taking the time to post a review, which pretty much sums up what we strive to achieve! Nive bike by the way!
Antwoord van RM Cycles
Hi Ali, thanks for taking the time to post a review, most iof us ride that brand, top quality stuff!
Antwoord van RM Cycles
Hi Matthew, hopefully you're out taking advantage of the gripmon those tyres? Ride safe and thanks for talking the time to post a review
Antwoord van RM Cycles
Hi Colin, thanks for taking the time to post a review, glad you're happy and Tom really knows his stuff doesn't he?
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.