Extremely difficult to get anyone on the phone that isn’t a bot. Difficult to get them to help you with just about anything to be completely honest. No one in their financial team has “any power” to m... Toon meer
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Awful rates,worst Custer service, as in its non existent!!! They currently tried stealing 1004.25 dollars, claiming that wasn't received! Chase confirmed they received the funds.I opened a dispute cla... Toon meer
Bedrijf heeft geantwoord
They totally took advantage of my elderly mother. Interest rate is incredibly high she will never be able to pay it off.When she pointed that out they told her she should consider refinancing. Also h... Toon meer
Bedrijf heeft geantwoord
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and... Toon meer
Bedrijfsgegevens
Contactgegevens
116 West 32nd St, 9th Floor , 10001, New York, Verenigde Staten
- 9086423143
- casey@roadrunnerfinancial.com
- roadrunnerfinancial.com
1,7
Zeer slecht
192 reviews
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Extremely difficult to get anyone on…
Extremely difficult to get anyone on the phone that isn’t a bot. Difficult to get them to help you with just about anything to be completely honest. No one in their financial team has “any power” to make decisions. And their call back time frame is 2-3 business days if you want to speak with a supervisor. Highly recommend just avoiding this finance company entirely, a credit union, Any one OF THEM, would be a lot better to go with rather than this company.
17 juni 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Dylan.
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with our phone system and the wait times to reach a supervisor.
After carefully reviewing your account, we can confirm that your recent request was successfully processed on June 22, 2026. We attempted to reach you by phone to follow up, but were unable to connect. If you still have any questions or need further assistance with your account, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department
DO NOT DO BUISNESS
This company is a complete jome! DO NOT DO BUISNESS WITH THEM.
I battled an auto pay problem from the time i purchased an atv. I am and in and out of the country for work. So i like to have my stuff set up on autopay.
Well today i get a knock at the door and its a repossession company. I call road runner the lady says im 51 days past due, and asks if i want to run payment with my card ON FILE. I was furious only for the reason they had my card info. It WAS SUPPOSE to be on auto pay.now i have a repo on my credit all becasue roadrunner financial is a joke.
I will be doing everything i can legally to take action. The online system does not work by setting up auto pay. Since thousands of other reviews state the same thing. Terrible company
12 mei 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Drew.
We are sorry to hear about your experience with our company. We understand how frustrating an unexpected repossession can be, especially when you are traveling.
After carefully reviewing your account, our records indicate that an autopay arrangement was not activated or authorized for this loan. While we understand you had a payment card on file, for your security and compliance, we cannot process automatic payments without your explicit prior authorization to set up that schedule.
Our team made several attempts to reach out to you recently regarding your account status and reinstatement options, but unfortunately, we were unable to connect. We would very much like to discuss this matter with you directly to help resolve any outstanding issues.
We encourage you to call us at 833-288-1367 or email us at customerservice@roadrunnerfinancial.com so our Consumer Advocacy team can assist you further.
Thank you, Roadrunner Account Services, Consumer Advocacy Department
If I could leave a negative star I…
If I could leave a negative star I would. This company is total B.S. such a scam. We have been trying to get them to send us info on payoff amount so we can get our gap insurance filed. Sent numerous emails, talked to several people, with no help from anyone on their end only for them to send us letters in the mail and phone calls telling us that they will send us to collections if they do not get their payment in full, but they are holding up the entire process. Make it make sense. WE NEED THEM TO MAKE THE NEXT MOVE AND SEND THE NEEDED INFO TO US, they refuse. This company is the worse financing company I have ever dealt with. DO NOT RECOMMEND!!!
30 april 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Whitney Copeland. We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify an account associated with the name provided in your review. We would very much like to discuss this matter to ensure any errors are corrected. Kindly have the authorized account holder reach out to us at 833-288-1367 so that we can try to resolve the issue. Thank you, Roadrunner Financial, Consumer Advocacy Department
Biggest scam ever if you like being…
Biggest scam ever if you like being screwed over get a loan they will get you for life.
1 mei 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Edward Perez. We are sorry to hear that you were dissatisfied with our company. We appreciate your feedback and wish to clarify that all of our lending practices are conducted in accordance with all applicable laws, rules, and regulations. We appreciated the opportunity to talk with you directly to address your questions about the account. Kindly reach out to us at 833-288-1367 if you have any further concerns. Thank you, Roadrunner Account Services, Consumer Advocacy Department
Easy approval
I was so excited when they approved my request. The Rep that called to verify my information was nice and courteous. I just got my product so I haven't dealt with the part of making payments yet or anything. I was sent a timely text to get to payment info. So far great experience for me. Thanks again!
24 april 2026
Review zonder uitnodiging
I've never been more dissatisfied
I've never been more dissatisfied with a platform. no issues with the loan. but the process os using their website to pay is atrocious, the furthest thing from user friendly. I wish I used any other lender
23 april 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello PM,
We are sorry to hear that you were dissatisfied with our online portal. Your feedback matters to us. We'd like to speak with you directly to address any issues or concerns you are encountering.
Kindly reach out to us at 833-288-1367 so that we can try to resolve your issue.
Thank you,
Roadrunner Financial
Consumer Advocacy Department
I contacted roadrunner to see about…
I contacted roadrunner to see about refinancing so I could get a better interest rate. My credit score is pretty good. They said they don’t do that. I was shocked when I looked at the interest rate on my on my account! That is not what I agreed to. I believe they are predatory lender, buyer beware.
18 maart 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello Shelly,
We regret to hear that your experience with our company did not meet your expectations.
At Roadrunner Financial, we prioritize transparency. Our interest rates are determined by various factors, including credit history and the specific risk profile of the application, to ensure we are offering competitive terms for each individual. We ensure that the APR and all loan terms are clearly disclosed in the contract for review before any documents are signed or finalized.
While we do not offer internal refinancing, you are welcome to explore refinancing options through a third-party bank or credit union that may better suit your current financial goals.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department
My fiancee bought a sxs and they keep…
My fiancee bought a sxs and they keep changing the contract. The dealership is trying their best to help. But if they keep changing it we will be returning the sxs back to the dealership. They are beyond sketchy and this is not how you work with consumers.
31 maart 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, MegaCkie Jessen.
We are sorry to hear about the frustration regarding your fiancé's side-by-side purchase. Transparency is very important to us, and we want to ensure everything regarding the contract terms is correct and clearly understood.
Because the application is likely under your fiancé's name, we are unable to locate the account in our system from this review. We would greatly appreciate the opportunity to review the details of this contract and help resolve the situation.
Kindly reach out to us at (833) 288-1367 (Monday through Friday, 8:00 AM to 5:00 PM CST) so that we can try to resolve your issue.
Thank you, Roadrunner Financial, Consumer Advocacy Department
They don’t care !
My dad had a camper with them. He passed last November. I reached out and explained what had happened and provided a death certificate. I was willing to continue to make the payments and they even said I could but they wouldn’t provide any information on how much was owed or how much the payments were. I was still in the process of filing an estate. They said I could pay whatever but I didn’t want to risk of doing that and they still come and reprocess it. I kept trying to work with them and now they have it up for repossession.
22 maart 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Dear Christian,
We regret to hear that your experience with our company did not meet your expectations. Please accept our deepest condolences for your loss. We understand how incredibly difficult it is to navigate the process of managing an estate, and we are truly sorry for the added frustration you have experienced while trying to handle your father's camper account.
Because protecting our customers' privacy and security is a top priority, our policies strictly require us to receive and verify specific legal estate documentation, beyond a death certificate, before we can release account balances, due dates, or payment details to anyone not originally listed on the loan. We know this process can feel restrictive and discouraging, especially when your goal is simply to keep the account current.
We have reviewed the account and are dedicated to helping you navigate the next steps. Please understand that we need certain estate documentation to be able to discuss the account details with you. Please feel free to reach out to us using one of the following methods: chat with us on our website, email us at customerservice@roadrunnerfinancial.com, or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department
I paid off my loan three weeks ago
I paid off my loan three weeks ago, and I have documents proving the payoff. They now tell me it may be the first of April before the lien is released.
28 februari 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello Wayne,
We are sorry to hear that you were dissatisfied with our company. Following a thorough investigation into the matter, we confirmed your account has been paid off as of 02/26/2026. Following your payoff, there is a standard 10-day processing hold before a lien can be released. Our release request was submitted to the state of Florida on 03/07/2026. While we submit these requests promptly, the update to the state’s database is subject to their specific processing hours and timelines.
Regarding the April date mentioned, the 4-week window provided by a previous agent is a broad estimate to account for standard mail transit. It is not a reflection of when the lien itself is released. We sincerely apologize for any frustration caused by this situation. We are pleased to inform you that as of today, 03/11/2026, your lien has been released, and a copy of the release was emailed to you. Please allow up to 2 to 4 weeks to receive your lien release letter through standard mail to obtain your title.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department
Have tried many times to set up auto…
Have tried many times to set up auto pay and move due date back 6 days ,have over a 800 credit score and called many times. In my 50 years they are the worst at helping resolve issues.
5 maart 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Dear Steve Townley,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to set up your automatic payments and adjust your due date.
We understand that you went to great lengths to complete this process, and we regret that our initial steps were not as straightforward as they should have been.
We are pleased to hear that our representative was able to assist you in successfully enrolling in autopay through our online portal and in your request for a due date change.
We truly appreciate your patience throughout this process, and we are committed to ensuring your future experiences with us exceed your expectations!
If you have any further questions, please feel free to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367. Thank you, Roadrunner Financial, Consumer Advocacy Department
I was hardly late on my payments
I was hardly late on my payments, until I was hurt on my job at the MTA i continue PA.\n Ying my bike. I explained to road runner financial that I had to workman's.\n Claim. On file.\nAnd I was denied\nAnd that I was going to get paid five months of back pay then proceeded to ask them if I could waive 1 or 2 late fees from my payment. I was told they don't do that. I will never use road runner financial ever again. I will then tell the bike company that I broke the bike from not to use them.
Thank you, road runner for your help.!!!!!
11 november 2025
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Dear Mr. Gonzalez,
Thank you for sharing your feedback and giving us the opportunity to address your concerns directly. We are sorry to hear about your work injury. We understand how a delay in your workers' compensation claim can cause financial stress, and we understand your concerns regarding late fees.
Please note that all fees are clearly disclosed before a customer enters into the contract and are fully compliant with relevant laws, rules, and regulations. We strive to be consistent with all our customers by adhering to the terms outlined in the original financing agreement. During our conversations in December, we explained that those fees did not need to be paid immediately to bring the account current, though they would still be part of the final payoff balance.
We are glad, however, that you were able to reach back out once you returned to work to settle the remaining balance in full, and we have initiated the process to release the lien on your financed unit.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471.
Thank you, Roadrunner Financial, Consumer Advocacy Department
This company is very shady
This company is very shady. Somehow, my account for my motorcycle is locked. In order to unlock it, you have to call the customer service number, which I did. The representative does not know exactly why it’s locked, nor can they unlock it for me. The representative did state that it would automatically lock for non-payment, however my last payment was about 20 days ago, and my new payment isn’t due for another 10 days. Once I stated that and they were able to verify on their end they stated that a “specialist” was going to get back to me, which they haven’t. Round and round they send you. Why have a customer service number when the representatives can’t help. Utterly ridiculous, please buyers beware!
20 januari 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello J Desmarais.
We are sorry to hear that you were dissatisfied with our company. Following a thorough investigation into the matter, we identified that your account was affected by a system error that incorrectly locked your online account. We want to emphasize that this glitch was entirely internal and was not a reflection of your payment history or actual account status. We have since corrected the error, and you should now have full access to your account through our online portal. During our conversation on January 22, we discussed these investigation results and confirmed that your account remains in good standing.
We appreciate your patience while we worked to resolve this technical issue, and thank you for giving us the opportunity to clarify your account standing. Furthermore, we sincerely apologize for the lapse in communication that was promised during one of your previous calls. We regret any frustration this caused, as prompt service is a core priority for our team.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 833-288-1367.
Thank you, Roadrunner Financial, Consumer Advocacy Department
Predatory lending
They totally took advantage of my elderly mother. Interest rate is incredibly high she will never be able to pay it off.When she pointed that out they told her she should consider refinancing. Also have horrible customer service.
14 januari 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Shaina.
Thank you for bringing your concerns to our attention. However, upon reviewing our records, we are unable to identify the account associated with your review.
Regarding your concerns about interest rates, all of our accounts are calculated on a simple interest basis, and all APRs are fully disclosed to individuals before they choose to sign a contract. We ensure our processes meet all applicable legal standards to protect our borrowers.
We would like to learn more about your mother's experience and would appreciate the opportunity to look into this further. Kindly reach out to us at (833) 288-1367 (Monday through Friday, 8:00 AM to 5:00 PM CST).
Thank you, Roadrunner Financial, Consumer Advocacy Department
Watch what you agree too
I purchased a RV from Sava Rv.They told me I was approved through Road Runner Financial. I originally was going to live in the Rv but that did not work out.The interest rate is incredibly high they even said It would take 13 years to pay off. I AM VERY UNHAPPY DO NOT DO BUSINESS WITH THEM.
15 juli 2025
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello Marie Chaires,
We are sorry to hear that you were dissatisfied with our company. While privacy regulations prevent us from discussing the specific details of your application, we can provide some general information about our process.
Our company follows strict guidelines to ensure all accounts comply with applicable laws and promote responsible lending. We use a simple interest calculation for our financing, and the APR is always clearly disclosed before a customer signs a contract. We believe in full transparency, which is why applicants are under no obligation to move forward if the terms or rates do not meet their needs.
Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471.
Thank you, Roadrunner Financial, Consumer Advocacy Department
Late fee might be more than payment.
I have been billed a $30. Late fee on a $42 dollar payment that I thought was made 18 days earlier over the internet but evidently didn’t go through because of something on their end. Tried again today over the internet and then called asking if it went through. Was told i would have received a confirmation # if it had. Made the payment again over the phone while I was on it with the women. I was charged the $30 late fee even after emailing saved photos of my online payments. The interest and fees they charge isn’t worth it. Will not recommend or use them again.
8 januari 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Wally H.
We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify the account associated with your review. We would very much like to discuss this matter with you to ensure any errors are corrected. Please feel free to reach out to us using one of the following methods: chat with us on our website, email us at customerservice@roadrunnerfinancial.com, or call us at (833) 288-1367 (Mon.-Fri. 8:00 am-5:00 pm CST). Thank you, Roadrunner Financial, Consumer Advocacy Department
Under no circumstances should you…
Under no circumstances should you finance with Roadrunner/Octane. I have owned my UTV for almost a year and have made every payment on time until this last one. I proactively contacted them before I was late to explain that I was facing a serious medical concern in my family that would impact my ability to make the payment on time. Despite this, they repossessed my UTV over one missed payment and refused to reinstate it. They expect me to pay an amount that exceeds what I originally paid for the machine. Their lack of communication has been appalling—no letters, no warnings, just immediate repossession. I am committed to informing everyone about my experience to ensure that no one else is taken advantage of by this company.............. To their reply, yes, you may have called several times and it looks like all the calls went to spam caller.... There are multiple ways to get in touch with a customer; you have my email and mailing address, you as a company, chose to do business this way to take advantage of customers. Just as the person the person with the company that picked it up stated. "this company is known for this because it close to taxe time and they know it will get more for it" after thinking about it that makes perfect sence because of what ive already paid into the machine plus what it will auction for will be more then what the loan is for but then also you will try to get a judgment for the diffence so you will come way ahead. The shadiest stuff I've ever seen.
5 januari 2026
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, Allen.
Thank you for sharing your feedback. We are truly sorry to learn about the challenging family medical situation you faced, and we thank you for contacting us.
While we strive to assist our customers during tough financial times, we were unable to approve your request for an extension on December 1, 2025, as your account did not meet the necessary payment criteria, which we discussed in our previous chat conversation.
Our records show that your account was 49 days past due at the time of repossession. During this period, we made multiple attempts to contact you, but we were only able to leave voicemails as direct contact was not successful.
As the account has moved into Charge Off status, we are unable to offer reinstatement at this time. To reclaim the vehicle, the full balance will be required.
As per your request, we have sent you a copy of your original contract to ensure that you possess all the necessary documentation for your records. Should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department
I bought a motorcycle from full…
I bought a motorcycle from full throttle. I financed through roadrunner. I had lost my job tried to work out payments for the motorcycle. The motorcycle itself isn't the model they have on file. Its wasn't ever registered in my name. I regret my decision to use them to finance the motorcycle with them. On top of that I had a high credit score and they still hit me with 16% interest rate. Advise to the wise do not do business with this company.
16 januari 2025
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hello, El Paso.
We are sorry to hear that you were dissatisfied with our company. However, upon reviewing our records, we are unable to identify the account associated with your review. We would very much like to discuss this matter with you to ensure any errors are corrected. We can, however, shed some light on something you mentioned that is universal to all of our accounts. We finance consumer credit sales, and all of our accounts are calculated on a simple interest basis. APRs are disclosed before a customer enters into the contract and are completed in accordance with all applicable laws, rules, and regulations. We do not require applicants to enter into a contract with our company; applicants may choose not to accept a contract with an APR higher than they prefer.
Kindly reach out to us at (833) 288-1367 (Monday through Friday, 8:00 AM to 5:00 PM CST) so that we can try to resolve your issue. Thank you, Roadrunner Financial, Consumer Advocacy Department
Awful rates,worst Custer service
Awful rates,worst Custer service, as in its non existent!!! They currently tried stealing 1004.25 dollars, claiming that wasn't received! Chase confirmed they received the funds.I opened a dispute claim with chase.Stay away from this awful, fraudulent company. Thank-you for reading, best of luck
16 oktober 2025
Review zonder uitnodiging
Antwoord van Roadrunner Financial
We sincerely apologize for the frustration you have experienced, particularly regarding our rates, customer service, and the confusion surrounding your payment. We take your concerns seriously and would like to clarify what happened with your account and the $1,004.25 payment you mentioned.
We understand that you attempted to make a payment of $1,004.25 by phone. Our investigation found that while this payment was initially submitted for processing, we received a notification from our third-party payment vendor on October 20th stating that the transaction was reversed because the payment was stopped by the originator. This means that, although your bank, Chase, may have initially shown the funds leaving your account, the payment did not successfully clear on our end because it was stopped before reaching us. This explains why our team initially informed you that the payment was not received.
We also apologize for the difficulties you faced when trying to reach us. We understand that your experience with our automated system and the lack of returned calls was unacceptable. We tried to contact you on October 16th, 21st, and 22nd to discuss your concerns and the payment issue, but unfortunately, we were unable to connect with you.
We value your business and would appreciate the opportunity to speak with you directly to resolve this matter. Please call us at (833) 288-1367 (Mon.-Fri. 8:00 am-5:00 pm CST). Thank you, Roadrunner Financial, Consumer Advocacy Department
SFC, S6 NCOIC
If you are a service member, never use this financial company. They refused to give my the SCRA benefits while being on orders. They refused to honor my active duty start date and is out to get every dollar they can on you!! Their service is garbage and they do not train their team. Also, you can’t even talk to SCRA team because they don’t have phones… who doesn’t have a phone number… horrible and I will go out of my way to ensure all friends and family never have use this company. This company is scammy. This company can’t read… my orders said start date of orders, August 1st, service members, they go of when the orders were created!!! If your orders were created months before you actually go on active duty, do not use this financial institution!!! The go off the date on top left hand corner of your orders!!! This is their way / grey area to get out of getting the benefits you deserve! So if you received your orders… even if your start date isn’t for months, do not use this this company for financing, they don’t want to provide you with SCRA!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Dear Tim Gordon,
We sincerely apologize for the frustration you experienced with our team and for any miscommunication regarding your SCRA request. We take your concerns seriously and have thoroughly reviewed your account and the circumstances surrounding your loan.
We appreciate your service to our country and want to assure you that we are committed to supporting our service members.
Our review showed that your loan started on June 25, after you received your military orders for active duty starting on August 1. The Servicemembers Civil Relief Act protects financial obligations incurred prior to when a servicemember receives orders. Since your loan was taken out while you were already on orders, it does not qualify for SCRA benefits.
We wish you all the best in your service, and should you have any further questions, we would encourage you to reach out to us at customerservice@roadrunnerfinancial.com or call us at 646-370-5471. Thank you, Roadrunner Financial, Consumer Advocacy Department
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