I have purchased from RocketCigars multiple times over 10+ years. Each interaction has been professionally and properly handled. There was one instance where the shipment went astray and it was prompt... Toon meer
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I have placed many orders over more than 10 years. This most recent is entirely consistent with all others...extremely professional in all aspects from placing order, confirmation, shipment being issu... Toon meer
Original order was somehow lost to the companies credit. They did send out another six weeks later however, when that order arrives, those cigars were dry and brittle.
Bedrijf heeft geantwoord
Terrible.. I have worked with this company for years. Its become terrible. No reply on questions. just ghosted after paying.. Stay away from this place.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RocketCigars is an online shop where you can buy real Cuban cigar online. Offers hand-made tobacco from Cuba for the most competitive price.
Contactgegevens
Saumackerstrasse 50, 8048, Zürich, Zwitserland
- +1 (800) 566-0238
- info@rocketcigars.com
- rocketcigars.com
2,9
Gemiddeld
36 reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Terrible.
Terrible.. I have worked with this company for years. Its become terrible. No reply on questions. just ghosted after paying.. Stay away from this place.
26 augustus 2025
Antwoord van RocketCigars
Hello Mr. Taylor
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you were unable to receive your July 2025 order due to issues with local customs. We therefore offered to reship the product, but we received a cancellation request from you, which has already been processed by your banking institution.
We would have loved to resolve this issue in a mutually beneficial manner.
We value and appreciate you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@rocketcigars.com or by phone at +1 (800) 566-0238.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
0 review
i got 1 box cigar was good 2nd box no show say in 15 days every time i ask so .
12 augustus 2025
Antwoord van RocketCigars
Dear Mr. Mann,
Thank you for sharing your feedback.
Be advised we're truly sorry for any delay towards your pending product as know how important it is for our customers to receive their products in a timely manner.
Please be advised our agent handling your case has provided an update regarding your payment request for your pending package via email, if you have additional inquiries towards your case, please reply to the last email to further assist you.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@rocketcigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
Je n'ai jamais reçu mes cigares bloqués…
Je n'ai jamais reçu mes cigares bloqués en douane !!
Pas de livraison possible à Zurich alors qu'il affichent une adresse .
Cette adresse est très certainement fictive !
24 juni 2024
Antwoord van RocketCigars
Bonjour, Sr. Haessler,
j'espère avoir un peu de temps pour le jour.
Il est dommage que vous ayez le temps de partager votre expérience avec nos gens, car nous vous aidons à améliorer notre service.
En réponse à votre demande, en ce qui concerne votre dernier travail créé en juin 2024. Le tout a malheureusement été confisqué par votre adulte local.
Nous sommes vraiment conscients de cet inconvénient, mais nous devons savoir que même si nous empacons le commerce de cette forme qui ne génère pas d'impôts, nous ne contrôlons pas les adultes internationaux ni ne pouvons intervenir dans nos procédures.
En attendant les expéditions à Zurich, nous les réaliserons également avec fréquence et sans aucun type d'inconvénient. Il y a une de nos bodegas situées en Suisse.
Mais de la même manière, l'agradedecía qui sera communiquée à nosotros al (info@rocketcigars.com), pour résoudre cet inconvénient de la meilleure forme.
Cordialement,
Isnela Solis
Original order was somehow lost to the…
Original order was somehow lost to the companies credit. They did send out another six weeks later however, when that order arrives, those cigars were dry and brittle.
13 maart 2024
Antwoord van RocketCigars
Hi Mr. Dobry
I hope you have a good day
I appreciate you taking the time to share your experience with us.
We have verified our registry and indeed your order created at the end of January 2024, had certain inconveniences during delivery. Therefore, as a responsible company, we proceeded to send you the merchandise again, and we finally confirmed that you managed to receive it.
If there are any inconveniences with this product, the Customer Service Department will contact you to provide a final response to your complaint regarding the taste of it.
Sincerely!
Isnela Solis
junior supervisor
Consistently First Class
I have placed many orders over more than 10 years. This most recent is entirely consistent with all others...extremely professional in all aspects from placing order, confirmation, shipment being issued, tracking and delivery. First Class All Around. Highly recommend.
4 maart 2024
Smoke em if you got em
Unfortunately the shipping company lost my package, Rocket Cigars did an excellent job to replace and reship at no cost and very quickly, I'll be enjoying these cigars tonight at my son's Senior night football game thanks to their efforts
1 september 2023
As always great service and delivery
As always great service and delivery. Amazing products, I always and only ever use rocket cigars. I have done for years and will continue for years to come.
11 juli 2023
有破损 雪茄标签颜色不对 苦味很重
18 juni 2023
Antwoord van RocketCigars
感谢您的反馈意见。
这是一种天然产品，为了获得最佳体验，我们强烈建议将其放入雪茄盒中至少 3 周。 同样重要的是，当它们在非保湿条件下暴露太长时间时，味道和气味可能会发生变化。 在雪茄盒中放置 3 周后，您会发现产品处于最佳状态。
如果您需要进一步的帮助，请随时联系我们。
真挚地，
奥兰多。
销售和客户服务主管。
Bad customer service
My cigars were seized 3 times. It took 3 months for me to get my cigars finally, I asked for my money back & they refused. Will not buy from them anymore.
26 mei 2023
Antwoord van RocketCigars
Thank you for your feedback.
We keep following up your case constantly until you receive your cigars. Keep in mind that there are some regulations in your country for the importation of this type of products.
To get more information about your case, you can contact us to info@rocketcigars.com and we will gladly assist you.
Sincerely,
Orlando
Sales & Customer service supervisor.
Great cigars at a reasonable price
Great cigars at a reasonable price. Delivery was prompt.
25 april 2023
I have been ordering through rocket…
I have been ordering through rocket cigars for few years and always having a great service and a great cigars.
5 januari 2023
Antwoord van RocketCigars
亲爱的秦先生，
感谢您抽出宝贵时间发表评论。 您的反馈有助于我们改进。
我们收到了您的电子邮件，根据我的系统，我们为您提供了一些说明，以恢复您的雪茄的适当湿度和温度以抽吸它们。
如需进一步帮助，请发送电子邮件至 info@rocketcigars.com 或致电 +1 (305) 330-4914，时间为中部标准时间周一至周五上午 9:00 至下午 6:00。
我们随时为您服务。
卡罗来纳阿科阿
客户服务团队
Great fast service
1 juni 2022
Really good quality cigars
Really good quality cigars. Delivery time has gotten a lot guicker also.
6 december 2021
Pues no muy bien
Pues no muy bien, ya que el paquete que me llego de Hungría perfecto. No así el que me llego de Suiza, que al no ser de la CE, tuve que pagar impuestos, por lo que al final, no me es tan interesante la compra
1 oktober 2021
Antwoord van RocketCigars
Estimado señor Domingo,
Agradecemos sus comentarios. Comprendo su sentir.
Me gustaría informarle que debido al tipo de producto que manejamos y las regulaciones del tabaco en varios destinos, los puros son sujetos a pagos de impuestos y lamentablemente no controlamos las leyes de cada país.
Para su información, contamos con una política de compensación en caso de que nuestros clientes deban pagar algún tipo de impuestos locales. Por favor evíenos un correo electrónico a info@rocketcigars.com. Estaremos encantados de asistirle!
Saludos,
Carolina Arcoa
I have purchased from RocketCigars…
I have purchased from RocketCigars multiple times over 10+ years. Each interaction has been professionally and properly handled. There was one instance where the shipment went astray and it was promptly replaced no questions asked. HIGHLY recommend.
6 augustus 2021
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