Motors on window failed after 3 months. It is impossible to get through to customer services and 9 months later I still don’t have a window that opens, it is going to cost approximately half the cost... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Met Abbs and the team at the Home Building & Renovating show at the Excel centre in London. I was really impressed with the products and expertise as Abbs walked me through the roof light I am interes... Toon meer
Two fixed double glazed rooflights ordered. Expertly delivered in house. Now installed within a new standing seam zinc roof. Delighted and would happily recommend these rooflights to family and friend... Toon meer
Bedrijf heeft geantwoord
From our first discussions and meeting Leeban, Scott and the team helped us to achieve our vision of a large hinged slimline lantern, making their biggest yet for us. It looks stunning and works beaut... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.
Contactgegevens
1 Pinfold Road Thurmaston , LE4 8AS, Leicester , Verenigd Koninkrijk
- 0116 269 6297
- sales@roof-maker.co.uk
- roof-maker.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service recovery!
The 1M pyramid skylight arrives with a small scratch. There was no quibble about correcting the fault. The company took the order back and it was re-delivered within a week.
It looks terrific and I would thoroughly recommend this Co.
3 maart 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Philip,
Thank you for your kind review! We’re sorry to hear that your skylight initially arrived with a small scratch, but we’re glad we could resolve the issue quickly for you.
It’s great to hear that you’re happy with the final product and our service. Your recommendation means a lot to us, and we truly appreciate your support.
We’d love the opportunity to work with you again in the future—enjoy your new pyramid skylight!"
Kind regards
Roof Maker
Great Service so far !
I have so far received excellent service from Roof Maker, especially Leebaan who has helped me with the order of 2 number roof lights and electric blinds, hoping the products are just as good which are due next week :)
21 februari 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear customer,
Thank you so much for your kind words! We're delighted to hear that you've had an excellent experience with Roof Maker, and we’ll be sure to pass your compliments on to Leebaan.
We appreciate your trust in us and are confident that you’ll love your roof lights and electric blinds just as much as our service. If you have any questions or need any assistance once they arrive, please don’t hesitate to reach out.
Kind regards
Roof Maker
Inflexible customer service
Great product - but disappointed by the inflexibility through the customer team. We asked to change the colour of the blinds within a week of placing our order and there was no effort to help or understand our position. A 'computer says no' attitude from staff which doesn't match the expensive, high quality product you are investing in.
7 februari 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Sophie,
Thank you for your feedback.
We’re so pleased to hear that you love the product, but we’re truly sorry that your experience with our team didn’t meet your expectations.
We completely understand how frustrating it can be when a requested change can’t be accommodated. As a bespoke manufacturer, we begin production shortly after an order is placed, and while we always do our best to make adjustments where possible, however, changes outside the 24-hour grace period can be difficult to accommodate as we don’t hold stock and work to order. We understand that the team explored a few options with yourself to accommodate the change but as these included an additional cost, you decided to stay with the original order.
That said, we never want a customer to feel unheard, and we appreciate you sharing your experience with us. If there’s anything we can do to help moving forward, please don’t hesitate to reach out.
Kind regards
Roof Maker
Technical support
The advice, guidance and support given by Roof Maker really are outstanding. Their products are great but, in my case, I had issues because my builder didn’t install correctly. Nonetheless, Roof Maker stepped in and sorted out my issues swiftly - and their technician (Brett) was outstanding: helpful, tidy and efficient. Wish I could give a higher marking than five stars !
29 januari 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear MS,
Thank you so much for your kind words! We're thrilled to hear that our team, could assist you and resolve the issues quickly. We understand how frustrating installation problems can be, and we’re always happy to step in and help wherever possible.
Your feedback means a lot to us, and we truly appreciate your generous 5-star rating. If you ever need anything else in the future, don’t hesitate to get in touch!
Kind regards
Roof Maker
Positive response to my enquiry
I only contacted Roof Maker Ltd to obtain a quotation for some bifold doors. They got back to me very quickly with a very good price and where happy to wait until the construction work got to a stage where I can get accurate dimensions for the door opening.
13 januari 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Nelson,
Thank you for your feedback! We’re delighted to hear that you had a positive experience with us. We always strive to provide quick responses and flexible service to suit our customers’ needs. We’re glad the pricing and timing worked well for you.
If you need any further assistance as your project progresses, please don’t hesitate to reach out!
Kind regards
Roof Maker
Only dropped in for a chat and hadn’t…
Only dropped in for a chat and hadn’t made an appointment, received quick estimate the same day.
28 januari 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Richard,
Thank you for your review! We’re glad we could provide you with a quick estimate, even without an appointment. We always aim to be as responsive as possible.
If you have any more questions or need further assistance, feel free to reach out anytime!
Kind regards
Roof Maker
Antwoord van Roof Maker Ltd
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Kind regards
Roof Maker
Very easy ordering process
Very easy ordering process, with very helpful friendly staff.
13 januari 2025
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Adrian,
Thank you so much for your kind words! We're thrilled to hear that you found our ordering process easy and that our staff were helpful and friendly. Providing a seamless and positive experience for our customers is always our top priority, and your feedback means the world to us.
If there's anything else we can do for you or if you have further feedback, please don't hesitate to reach out. We look forward to serving you again soon!
Kind regards
Roof Maker
Good product
One of the better products on the market. Miles better than the go to roof light companies.
Price is ok. Yes it's a lot more than off the shelf solutions but you do pay for what you get.
Instructions were a little out of date / not clear however the team were responsive and advised that they were being updated.
17 juni 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Hi Gary,
Thank you for taking the time to share your experience! We’re thrilled to hear you consider our product one of the better options on the market and a step above the more common alternatives. It’s great to know that our focus on product excellence and quality has made a positive impression.
We appreciate your recognition of the value we aim to deliver. Our goal is always to ensure that our customers feel the investment is worthwhile.
Regarding the instructions, we apologise for any confusion they may have caused and want to thank you for highlighting this. As you mentioned, we’re actively updating them to make things clearer, and your feedback has been invaluable in helping us improve. We're glad our team was able to assist you promptly in the meantime.
If there’s anything else we can do to support you or enhance your experience further, please don’t hesitate to reach out.
Kind regards,
Roof Maker
Latter today customer contacted me arranged a refund for which I am most gratefull
My biggest issue has been around the blackout blind, that I discovered after purchase was not integral with the rooflight and supplied by a third party. I discovered, with further information that the blind reduces the window size and messes up the alignment of the roof light with other elements in the room, I was told I could cancel the blind and get 50% back. When the blind arrived, sometime after the window, I was disappointed with the quality given that it was significantly more than similar on line. A gentleman phoned and kindly offered to give me the blind free- I feel if used it I should be paid for. Last week I removed the cardboard protection in order to install the blind, and it did not work. Sales sent me installation and sync details, it does not work. The remote works, the driver gets power it appears the blind doesn't, I don't want to dismantle to check the mechanism and invalidate my claim. I have sent emails and left messages but customer services does not respond. The sales assistant Sarah does her best.
It is delaying the job, I have no choice but to order a similar blind from an alternate source. Perhaps the gentleman who called before might call again to discuss refunding me
26 november 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Kate,
Thank you for sharing your feedback, and we sincerely apologise for the challenges you've encountered with your blackout blind and the frustration caused. We understand how important it is for all components to function as expected, and we're truly sorry to hear that you've experienced so many issues with the product, installation, and our customer service.
We're glad that Sarah has been helpful in assisting you, but we also recognise that there have been significant delays and communication gaps, and for that, we apologise. Regarding the malfunctioning blind, we completely understand your concern about not wanting to dismantle it to avoid invalidating your claim. Rest assured, we will look into this matter promptly.
We are escalating this issue to ensure that it is resolved as quickly as possible. One of our team members will reach out to you directly to discuss a solution.
Once again, we apologise for the inconvenience and delays you've experienced, and we appreciate your patience as we work to resolve this matter to your satisfaction.
Please know that your feedback is invaluable, and we're committed to improving your experience with us.
Kind regards
Roof Maker
Excellent service from a knowledgeable…
Excellent service from a knowledgeable and flexible team. LeeBaan was so helpful.
21 november 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear G,
Thank you for your wonderful feedback!
We're thrilled to hear that you had an excellent experience with our team. Leebaan and the rest of us pride ourselves on being knowledgeable and flexible to meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to serving you again!
Kind regards
Roof Maker
Quotation enquiry
Professional and prompt service to provide quotation.
19 november 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear John,
Thank you for your feedback! We’re pleased to hear you found our service professional and prompt during the quotation process.
If there’s anything else we can assist you with or if you have further questions, please don’t hesitate to get in touch.
Kind regards
Roof Maker
Guarantee Issues which ultimately did get resolved.
I have two roof lanterns fitted however at least half of the glazing had failed (with condensation as previous purchasers have also discovered) they were replaced by roof maker less than a year ago…,,
However this year one of the pains suddenly shattered for no apparent reason.. I contacted roof maker and they said I could have broken it ? So they would not replace.
I explained I had not broken it and that they should come and see for themselves that that was the case..
I heard nothing back for a while but eventually they sent a large bill for the replacement.
I had an independent inspection and also by the “furnishings and Home improvement Ombudsman.
The agent (un officially) laughed as he said there was no physical way I could have damaged it as it was the CENTRE pain of a TRIPLE glazed unit that had failed and that it was most likely a manufacturing fault..
I contacted roof maker a week ago and they had not responded (again) so I emailed them today to say it clearly wasn’t anything to do with me and that it needs to be replaced at their cost as it is still under warranty.
Their response (as if they are doing me a favour?) on this occasion, will give you the glass but fit it yourself..
“Broken glass isn’t covered”
well it has been proved I could not possibly break a piece of glass sandwiched between two (unbroken pains) and that it is a manufacturing fault so it should be covered under the warranty.
This is not acceptable and I will be pursuing the matter all the way and legally if I have to. I did warn them I would be writing it up regardless on trust pilot to give them a chance to do the right thing….
I will continue this review as I hear more from roof maker and let you all know the conclusion..
09/12/24
An Update…..
I was contacted directly by the CEO regarding my experience who I must admit was very apologetic and wanted to resolve the issue to my satisfaction.. He had only been in the position a few months and was keen to move forward from perhaps more questionable management prior…
This is all good news and after speaking with Emma, the pain was promptly replaced and is now satisfactory..
Due to the multiple issues I have had over the years with my roof lanterns, naturally I am concerned moving forward with any future potential issues however I have been told that the previous (known issues) have been resolved with new manufacturing processes and if I have any further issues, I am to contact them at the highest level for resolution. This is most welcome..
I must also add that when the pain was removed, the Roofmaker fitters could clearly see it was caused by thermal expansion as the edges of the centre pain were protruding beyond the inner and outer pain thermal seal which is what the ombudsman had also derived.
Regarding the “star” rating I have amended it from 1 to 3. I believe it is only fair to the public who read these reviews to know the full story. The unfortunate truth is that as I have written about earlier, I was sidelined for months and it was purely due to my review here and my own independent inspection that things changed..
I honestly did not want to put this experience in to print however I gave Roofmaker an opportunity to resolve this to my satisfaction as I was going to write a review regardless and it’s direction would be weighted by their response / resolution…
As you now know it has been resolved to my satisfaction and I am of course grateful but you can see the back story and it should never have come to this. I appreciate the CEO is new and I must stress he was most helpful. I hope moving forward that customers genuine issues are given the credibility they deserve..
Again thank you
06/03/25
Unfortunately a further issue
I contacted Emma Mackay a week or so ago due to a further issue with some of my glazing units and she got back to me straightaway. I’m pleased to say that she got right on to the issue and had a team of engineers come out and replace the faulty units very quickly. I was exceptionally pleased with the result and more importantly the commitment from Roofmaker to do the right thing (thank you CEO Kishan Bhogaita) for being true to your word to me and steering your company towards excellent customer service.
Consequently I have yet again update the score upwards for the business (4*) Again thank you !
5 augustus 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
UPDATE:
Dear Anil,
Thank you for your thoughtful and honest update. We truly appreciate the time you’ve taken to share your experience and provide detailed feedback.
I’m glad that the issue has been resolved to your satisfaction and that our MD and team could work with you to address your concerns. We are committed to improving our processes and ensuring that every customer receives the care and attention they deserve. It’s reassuring to hear that the new manufacturing processes have addressed the previous issues, and we will continue to prioritise quality and customer satisfaction moving forward.
I completely understand your concerns about potential future issues, and please rest assured that we are here to support you if anything arises. Your feedback is invaluable, and it helps us identify areas where we can do better.
Thank you for recognizing the efforts made to resolve your concerns and for updating your review to reflect the full story. We hope to restore your confidence in us over time and ensure a seamless experience with any future interactions.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
Roof Maker
ORIGINAL RESPONSE:
Dear Anil,
Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to address your concerns.
As discussed in detail during your conversation with our Managing Director, the nature of glass means that spontaneous breakages can occur due to a variety of factors outside of anyone’s control, including thermal stress, environmental conditions, and handling during or after installation. While these occurrences are rare, they can happen, and we are committed to addressing such issues in a fair and professional manner.
Please be assured that Roof Maker is a professional business with a strong track record, having been in operation since 2001. We fully stand behind our products and warranties, and we take our commitment to customer satisfaction very seriously. Following your discussions with us, we are pleased to have agreed on a resolution to address the outstanding issue in December. This reflects our ongoing effort to work closely with all our customers to ensure they can fully enjoy the benefits of our high-quality products.
Since the business was repurchased last year by its original founders, we have implemented processes aimed at providing the best possible service and support to our customers. Your feedback is invaluable in helping us continue to improve, and we hope the agreed resolution meets your expectations.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to help and ensure this matter is resolved to your satisfaction.
Thank you for your patience and understanding as we work towards a conclusion.
Kind regards
Roof Maker
Antwoord van Roof Maker Ltd
Dear customer,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found our service efficient and knowledgeable. Your positive words are truly appreciated and motivate our team to continue delivering excellent service.
If there’s anything more we can do for you or if you have any further comments, please don’t hesitate to reach out. We look forward to serving you again in the future!
Kind regards
Roof Maker
The Warranty works!
We've had a Roof Maker skylight for some 7 years. Recently we noticed some condensation at one end - contacting Roof Maker and getting confirmation that this was an issue they would resolve under the Warranty was straightforward, met with a positive response and excellent work when the issue was fixed. It's nice to know that this company stands behind the Warranty if offers.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Steve,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re happy with the resolution of the condensation issue and that our team was able to support you promptly and effectively.
It’s always our priority to stand behind the products we offer, and we’re glad that this was reflected in the service you received.
We really appreciate your kind words and are grateful for your continued trust in Roof Maker. If you need anything further, don’t hesitate to reach out!
Kind regards
Roof Maker
Appalling service & installation.
Really disappointed with the service from RoofMaker. I paid extra for delivery & installation & wish I hadn’t. The installers only place the lantern on your roof, they don’t actually fit it properly. Complete waste of money. They used unmatching screws through the frame, & scratched the paintwork in the process. They only used a thin bead of silicon underneath, leaving 1cm gaps all round, so the rain could get in. They didn’t bother to use the tape on the frames, which they come supplied with for ‘extra security’, and they don’t wire up any electric functions either, you also have to sort that yourself. It took weeks to get a response and when I did I was told I should have read the small print better. I have been offered a black pen to cover up the scratches made. It is up to the customer to flash the lantern and to make it weathertight. The customer also needs to source an electrician to wire up the rain sensor and climate control unit (which they forgot to bring with them and had to post. It’s now arrived, but with no instructions).
14 oktober 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Lisa,
Thank you for sharing your feedback. We sincerely apologise for the issues you've encountered with your recent installation. We fully understand your frustration and would like to address the points you've raised.
Regarding the rooflight installation, please note that as the unit was factory-assembled and delivered as a complete unit for ease of installation, which is the service that you paid for. As such, you would not have been present to see all the relevant steps. We use standard stainless steel screws to secure the rooflight to the upstand, along with a silicone bead. The silicone is intended solely to fix the unit to the upstand, not for weatherproofing. The weatherproofing and watertight seal are actually achieved through the flashing that is installed along the timber and aluminium upstand, which is designed to protect the rooflight from the elements. This was communicated and clarified at the time of placing the order.
We regret that your rooflight had some scratches during installation. The touch-up pen is an effective method to resolve this, and we are confident it will address the issue.
Regarding the glazing tape you mentioned, this is pre-applied as part of our factory assembly process. As the unit was delivered assembled, there is no need for additional tape installation on-site.
We would like to clarify that our engineers do not handle electrical wiring, as they are not trained electricians. We apologise for any confusion regarding this. We also regret that the climate control unit was initially forgotten during the delivery, but we acted swiftly to have it sent to you. The instructions for the climate control unit are included in our electrical guide, which was provided to you at the time of placing the order and is also available on our website.
We understand that the installation process did not meet your expectations on this occasion, and we apologise for any inconvenience caused.
Please be assured that we take all customer feedback seriously, and we will review our internal processes to ensure that we continue to improve our service.
If you have any further questions or need assistance, please don’t hesitate to contact our Customer Services Manager, Emma Mackay, at emma.mackay@roof-maker.co.uk.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Kind regards
Roof Maker
From 1 star to 5 with Emma’s incredible customer service
I wrote a one star review on 22nd Oct as was having incredible trouble getting hold of anyone at Roof Maker, despite many tries via emails and calls. After leaving a review I was immediately contacted and directed to Emma Mackay to help me out. The customer service I received from Emma changed my rating from 1 star to 5! I had an instant response from Emma who was knowledgable and super helpful. I didn’t have to wait hours between replies as you do with most companies. After a few quick emails and photos she had the problem solved and sorted. I couldn’t have asked for any better service. Thank you Emma - you are a star (well 5 actually!)
I’ve just recommended Roof Maker to a friend now!
2 oktober 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear customer,
Thank you so much for sharing your updated review!
We’re thrilled to hear that Emma was able to turn your experience around and provide you with the exceptional service we always strive for.
We understand how frustrating it can be when reaching out doesn’t go as smoothly as expected, and we’re grateful for your patience and for giving us the chance to make things right.
We're delighted Emma could help resolve the issue quickly and effectively. Your recommendation means a lot to us, and we’ll make sure your feedback is shared with the team so we can continue to deliver the high standard of service you experienced.
Thank you once again for your kind words and your support!
Kind regards
Roof Maker
Very helpful
I received helpful, professional service from Lee who guided me to the right lantern skylight for our property. I would highly recommend this company!!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Mrs F,
Thank you so much for sharing your experience! We're thrilled to hear that Lee provided helpful and professional service, guiding you to the perfect lantern skylight for your property.
Customer satisfaction is our top priority, and it’s wonderful to know we hit the mark for you.
We truly appreciate your recommendation and look forward to serving you again in the future!
Kind regards
Roof Maker
No hard sell
Having recieved an on line quote for roof light,from Roof Maker,I recieved a call from them to discuss my options.. Sarah was informative and pleasant,no hard sell,which I was grateful for. The quote and all relevant information was promptly emailed to me. Though i could get this cheaper from elsewhere I feel that this is who I will be buying my roof light from,as feel I have complete trust in the company and product.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Mrs Curtis,
Thank you for your thoughtful review! We're delighted to hear that Sarah provided an informative and pressure-free experience—it's very important to us that you feel fully supported in making the best choice for your needs.
We’re honoured by your trust in both our team and our product quality, even with other options available.
Please don’t hesitate to reach out if you have any further questions, and we look forward to helping you bring your project to life!
Kind regards
Roof Maker
excellent service again
Bought from this company many times and everytime Joanne is excellent. She has the time to give many prices on different options and is very helpful. Everything is easy to order and delivery is very good.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Roof Maker Ltd
Dear Simon,
Thank you so much for your kind words and for being a loyal customer!
We're thrilled to hear that Joanne has consistently provided you with excellent service and helpful guidance. She takes pride in ensuring each customer finds the best options, and we're glad this shines through in your experience.
We’re also happy to hear that our ordering and delivery processes have made things easy for you.
We look forward to continuing to serve you and meeting your needs. Thank you again for your support!
Kind regards
Roof Maker
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.