Roof Maker Ltd Reviews 

Received terrific service as always. Not the first time with the company and most certainly won’t be my last. Highly recommend to anyone looking for a similar service. Be sure to ask for Alphy/Amari as the customer service from him is always exceptional

Connor was incredibly helpful and professional. He handled everything quickly, answered all my questions clearly, and made the whole experience smooth and stress-free. Great customer service

Connor was super helpful and really easy to talk to. He handled everything quickly and made the whole process feel effortless. Clear communication, no stress — just great service all around!

Great service and they delivered on the specifications that was present. The help from Amari made the whole operation go smoothly.

Connor was very helpful and prompt with my queries on the blinds I purchased. I will be definitely recommending!

My experience with Amari Johnson was truly exceptional. He was super professional and transparent throughout our call - I would highly recommend using them.

Connor answered all my questions quickly and made the whole process super easy from enquiry to order, both over the phone and by email. Great customer service!

Excellent customer service from start to end. Impeccable wrk, completed to the highest standards.

Had a great service with roof-maker. Connor especially went above and beyond for me.

Dealt with Joanna Cox and she was very knowledgable and helpful. Top class service indeed

Had a good experience with Connor being polite, business like and understanding my needs and the product is high quality. Worth giving them a go.

Friendly, efficient and competent service. Jo was helpful and informed, and understood the technical challenges we were dealing with on our project.

We bought our roof light from Roof Maker through our builder back in 2019.
In 2023, the motor became faulty and we after much difficulty we finally got them to send out a new motor which we paid some £600 for. It was not a big enough motor and subsequently was incapable of powering the window open and closed.
We are now unable to even get the window open and despite frequent phone calls to customer service, they will not give us any information that might help us open the window to fix it.
Their customer service is appalling, they might be slightly cheaper than competitive products but trust me, it's not worth the saving!

From first meeting Roof Maker at the Exel exhibition they came across as professional and transparent, listening to my needs and not just trying to sell. The products that I purchased were great quality and manufactured promptly and delivered on time. The pricing was good value. I was really impressed with the flexibility when modifying my order as my project progressed and this showed that the company cared about the customer.

Ordering the two roof lanterns was straightforward and there were no delays in delivery. Their own driver came on the day as arranged and everything arrived in good condition. The larger roof lantern was put up first and was perfect but when the tradesmen started putting the second one together we realised there was a problem with the size of the hip profiles, they were too long. I immediately telephoned Customer Services. They requested photographs and measurements and these were supplied. It took a few days for them to action replacement parts so almost 2 weeks in total but once we had them it all fitted together. I would have liked to have been contacted during this time to keep me updated, but I kept phoning them to find out what was happening, so communication from them could have been better. I think Customer Services should had put me through to speak directly to someone on the Production Team at the outset because some of the information I supplied to Customer Services failed to reach them which could have resulted in further delays.
Amari Johnson, Operations Support Coordinator, was very helpful in sorting out some final details once the replacement parts arrived and apologised for the error and consequent delay we had experienced.
The roof lanterns transform the entrance hall with the light and height they add and the framework is very low profile which is important because the hallway is quite narrow.

Unfortunately, we’ve had a very poor experience with Roof-Maker. They installed a skylight in our bathroom in London during summer 2024, and since then, we’ve experienced repeated technical issues due to failing motor components. Each time, it has taken weeks for them to send an engineer to resolve the problem.

At some point, the skylight became stuck wide open, leaving our flat exposed to rain. This was a clear emergency. Yet, after spending two days trying to reach costumer service, we were told that no one could attend before two weeks. The reason is always the same: “We’re based in Leicester and cannot come to London at short notice.” Why sell and install products in London if you’re unable to provide timely support when urgent issues arise?

Eventually someone came to unblock the skylight. But more than a year after the installation, our rain sensor is still not working and we are still waiting for technical support.

Given the number of technical failures and the consistently poor response, we would strongly advise others against purchasing from Roof-Maker.

Very poor company to deal with in terms of after sales customer service.

We reached out to them 9 days ago when we found two units had a blown seal and were misting up. We keep getting advised that someone will get back to us, but nobody ever does; having read other reviews on here, this seems to be a pattern.

They advertise on their website that the units come with a 20yr warranty.

Beware, the warranty says you will have to buy the replacement units first and pay delivery, and then remove the faulty units (which are glued in with tubes of sealant) at your cost and hope you do not damage them further whilst taking them out, and send them for inspection before they will refund you.

I am a builder, I will no longer be recommending this company, just go with Velux.

Leebaan was so helpful from the first call. Once the rooflights were ordered he continued to help and provide support to my delivery queries. An all round 5 star service.

Joanna has been so helpful on our most recent order with Roofmaker and we have been so pleased with our experience in the past. Communication was prompt and clear and the whole order was handled smoothly from start to finish.