I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... Toon meer
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Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... Toon meer
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Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... Toon meer
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Very good experience with Manal Manal parle très bien français, elle est à l'écoute , très competente, m'a guidé de façon efficace et très gentiment. Je n'avais pas le sentiment de la déranger et qu... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contactgegevens
Acre House, 11/15 William Road, NW1 3ER, London, Verenigd Koninkrijk
- contact@roomgo.co.uk
- roomgo.co.uk
4,0
Goed
1K reviews
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A complete waste of money
A complete waste of money. This didn't work for me at all. When I contacted Roomgo they didn't reply.
20 januari 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
We're sorry to hear you had a bad experience on the website.
We understand how frustrating this can be and we sincerely apologise for any inconvenience caused.
We have a dedicated Customer Service team that is available 7/7 to help you with any queries you may have. We can also assure you that all our customers' emails and requests are treated within 24 hours.
Wren, we would like to look into this further and be able to assist you. We would be very grateful if you could contact us at team@roomgo.co.uk.
We hope to hear from you soon.
The Roomgo CS Team
Wasting of money
19 januari 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for sharing your feedback.
We are extremely sorry that your experience didn’t quite match your expectations.
We would greatly appreciate it if you could provide more information on your experience. Please feel free to contact us at team@roomgo.co.uk with any further suggestions, concerns or comments you wish to share.
The Roomgo CS Team.
I did't find this site any useful at…
I did't find this site any useful at all. I understand the Covid-19 has hit rental market a lot, what I don't understand is why is so expensive to advertise here to contact someone.
Lower the price on these tough times and we will come come back to advertise our Rooms/Flat/House.
Gumtree is totally Free to advertise and contact.
SpareRoom charges but is cheaper so I decided to pay SpareRoom £19.99 for 28 days and within 7 days I found someone. Then I froze the Advertisement and next time I can use again these 21 days left.
is a paid service to contact but not that expensive and still can use remaining days.
19 januari 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for your feedback.
We are disheartened to hear that our site was not very helpful and hope you will accept our sincerest apologies.
Dino, you might find that we are more expensive than our competitors, but our prices go in accordance with the high-quality service we provide and the value we bring to our customers.
It is important to us that our customers are more than satisfied and we would like the opportunity to make things right. Kindly reach out to us at team@roomgo.co.uk.
The Roomgo CS Team.
It was a mistake to use this website
It was a mistake to use this website. More expensive than others and there is hardly no demand inside. Pointless
12 januari 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for your feedback Mike.
We are sorry to hear that you are less than satisfied with our website.
Please be aware that the lack of demands is not only an issue on our website. Indeed, the Covid-19 outbreak has badly impacted the rental market and has caused worldwide rental demand to drop exceptionally.
With regards to our prices, we would like to inform you that we‘ve been working very hard to provide a high level of service and our prices go according to the value we provide.
That being said, we care about our members more than anything else; and for this reason, we have carefully thought through our memberships’ prices to suit all budgets.
Kindly get in touch with our Customer Service to assist your further. You can always reach us at team@roomgo.co.uk .
We are looking forward to hearing back from you and making things right this time!
Pointless website unless you pay the…
Pointless website unless you pay the over priced premium upgrade thing, which is more expensive than other websites... and lucky I didn't after looking at the rest of the reviews.
*Edit*
No one is on premium, so if you do find anyone who is you can expect that everyone using the platform will be contacting them. Premium is the only way this is useful, which is overpriced. Showing interest basically leaves you with nothing to show as two basic members can't speak with one another. It is still a very flawed system they have here and need to review it if they want people to have a decent user experience. One very poor business model.
11 januari 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for taking the time to share your review.
Let us start by expanding our sincerest apologies for the poor experience you’ve had on our website.
Please be informed that the Premium membership is not required to use our website. Indeed, a large number of members use Roomgo for free and without subscribing to our membership.
Basic members can create an account, post their ad and view all the ads on the website. Moreover, they also have unlimited contact with Premium members and can send interest messages to other basic members.
The Premium membership is only an additional feature for those who would like to speed up their search process.
Please get in touch with our customer service team at team@roomgo.co.uk and we would be more than glad to assist you further.
The Roomgo CS Team
did not find a tenant on Roomgo
did not find a tenant on Roomgo
found that there was fewer people on this site than ever
fill the room else where
the service has gone down hill
6 januari 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for your feedback.
We really regret to hear that you did not find a tenant on our site, and we are very sorry for this.
Indeed, we have not been getting many new registrations since the start of the Coronavirus pandemic. As you are aware, Covid-19 has badly impacted the rental market and quarantine restrictions have made potential tenants, and especially international students, very uncertain about moving out.
Please reach out to us at team@roomgo.co.uk and our customer service team would gladly assist you and provide you with some useful tips to be successful in your search.
We are looking forward to hearing from you.
The Roomgo CS Team
Good site and service
Good site and service. Better than Spareroom, for service and quality. Will use again, and recommend to other landlords.
23 december 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for taking the time to write a review, Terry.
It is great to hear that we were able to provide you with the good experience we strive to provide all our customers.
Should you have any questions or need any assistance on the website, please do not hesitate to contact us.
The Roomgo CS Team.
team@roomgo.co.uk
🌟🌟🌟🌟🌟.....
20 december 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for the 5-stars review. We are very grateful for it!
Please do not hesitate to contact us at team@roomgo.co.uk if you need any assistance on the website.
Thank you again for your great review.
The Roomgo CS Team.
Are there real people on this site?
I used Roomgo to post an ad of my flat and paid for an upgraded membership. I didn’t receive a single response in 2 months which seemed odd, I received several responses on the other website I posted on. There seem to be a lot of faceless profiles on this site and I can’t help but wonder whether they are real people.
I appreciate Roomgo’s response and good to hear that the profiles are managed in that way. I’m no longer using the site as I have found a suitable tenant elsewhere.
8 december 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for your feedback.
Let us start by extending our sincerest apologies to you, Carly. We are disheartened to hear that you haven’t been contacted by any member in two months.
To our great regret, some members are not very active and do not reply to their messages. However, be assured that we do our utmost effort to contact these members and ask them to be active and check their inbox. Moreover, we deactivate their accounts if they have been inactive for longer than two weeks.
Also, please be assured that the content of the website is constantly reviewed by a dedicated team of moderators. Indeed, we have an international team of moderators that checks every profile and ad published to ensure that the website is safe and that only real and genuine members are using it.
Kindly get in touch with our Customer service Team to assist you further and provide you with some useful tips to improve your Roomgo experience!
The Roomgo CS Team.
team@roomgo.co.uk
Complete rip off !
Really disappointed and feel thoroughly ripped off ! Advertised a room in the most stunning apartment in Manchester at an excellent price and had just two people contact me (both couples when I specifically requested no couples)
In two weeks there were only a handful of people who were new and looking for a property.
As a result I didn’t find anybody to rent my room - instead I advertised on a local Facebook group for free and was inundated with people ! Found somebody within 2 days
Don’t waste your money on this site.
3 december 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for your review, Paul.
We appreciate the feedback and apologize for the poor experience you’ve had on our website. We are very disappointed to learn that you didn’t find any room tenant on Roomgo and we totally understand how frustrating this can be. However, please be aware that renting a room is not an easy process and can be quite time-consuming sometimes. Besides, the current crisis did not make it any easier.
We are committed to providing the best online experience to all our members and would greatly appreciate the opportunity to make things right.
Please contact us at team@roomgo.co.uk and we would be more than happy to assist you and improve your experience with us!
We are looking forward to hearing from you.
The Roomgo CS Team.
Contacted the company for some help…
Contacted the company for some help with our charity and they gave us a free subscription which will help us in placing some of our clients
2 december 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Dear Lynsey,
Thank you so much for taking the time to share your experience with us. It is our pleasure to support your charity work.
Please do not hesitate to reach out to us, should you have any query.
The Roomgo CS Team
team@roomgo.co.uk
I have used this site when it was…Easyroommate!!!
I have used this site when it was Easyroommate and it was the only one of it's kind then, If you did not get a good response after a month you would get the following month for free which helped to get a lodger,
Possibly as a result of the Coronavirus pandemic and due to more competition. Roomgo is a less successful platform to use than others and I will be less inclined to use it in the future!
2 december 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Dear Ian,
Thank you for your review. We are extremely sorry to hear that you are not likely to use our site in the future and we hope you will accept our sincerest apologies for any inconvenience caused.
Indeed, the rental market has taken a hit since the start of the coronavirus pandemic. Potential tenants and especially international students are now very hesitant to move out. As a result, rental demands have witnessed a remarkable drop in recent months.
Ian, we would like to assist you further and improve your experience with us. Please contact us at team@roomgo.co.uk and our customer service team will be happy to help you.
We hope to hear from you soon, Ian.
The Roomgo CS Team
I found one room and that was an agency…
I found one room and that was an agency with hidden fees, etc. Pure waste of time!
1 december 2020
Review zonder uitnodiging
The site was very easy to use.
23 november 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
We are so grateful for your 5-stars review, Neasden.
If you do need help in the future or have any question, please feel free to contact us and we would be more than happy to assist you.
The Roomgo Team.
team@roomgo.co.uk
If I could give them 10 stars
If I could give them 10 stars, I would.
Prompt response to e-mails, as well as competent and courteous performance is their customer service's trade mark.
They helped me find a roommate within a few days.
Thank you.
29 oktober 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you so much for your feedback Christine. We really appreciate you taking the time to share your experience with us, and we are thrilled that you are happy with our customer service .
Please do not hesitate to get back to us on team@roomgo.co.uk, should you have any query.
The Roomgo CS Team.
Scam
Um, I payed for premium and it's like a ghost town. There is literally no one available. I searched rooms in ten different cities and it came up blank. This is a scam. Roomgo, I'll edit my review if the issue is fixed or I get my money back.
20 oktober 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for taking the time to share your review.
We can only imagine how frustrating it must be not to find any search results in ten different cities. Please accept our sincerest apologies for this.
Nevertheless, we have checked your exchanges and can confirm that the settings that indeed affected your search results were identified and updated for you.
We invite you to contact us at team@roomgo.co.uk so we can answer any other questions you may have and assist you further.
Our team always strives to provide excellent customer service and if there is anything else we can do to improve your experience with us, we would really appreciate hearing more about it.
We hope to hear from you soon.
The Roomgo CS Team.
I have been using the website since…
I have been using the website since beginning of 2016 successfully. I have met great people via the website and my experience with customer service was very good; they are responding to emails promptly in less than an hour meaning that the moderator is on top and continuously checking to ensure that requests being answered
Definitely recommend to register
18 oktober 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for the awesome review, Mel!
It is a real pleasure to have such loyal customers. We work very hard to keep our members satisfied and we are very happy to hear that we’ve met your expectations.
Please do not hesitate to get back to us on team@roomgo.co.uk, should you have any query.
The Roomgo CS Team.
I contacted Roomgo customer service…
I contacted Roomgo customer service regarding an issue I had with payment for a Premium membership for my single bedroom to rent.
I was met with a prompt and friendly customer service staff at Roomgo who listened to my concerns and helped me every step of the way.
They even threw in a free complimentary 10 day Premium membership for my troubles. I very much appreciate their help and effective communication.
15 oktober 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you so much for your feedback!
We work very hard to keep our members satisfied and we are very happy to hear that you had such a great experience with our customer service team.
Should you have any other query, please do not hesitate to contact us at team@roomgo.co.uk and we will be very happy to help.
The Roomgo CS Team.
Roomgo’s customer service is excellent…
Roomgo’s customer service is excellent and I would always recommend this website to everyone looking for a room in the UK. My search on the website went very smoothly and I am very happy.
Thank you Roomgo!!!!
15 oktober 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Célia,
Thank you so much for your 5-star review, we highly appreciate it!
We are delighted to hear that your search on Roomgo went so smoothly. Please do not hesitate to contact us at team@roomgo.co.uk if you need any further help.
The Roomgo CS Team.
Scam?
Scam I cant believe it's a real website.
No one got in touch. Lots of ads for tenants looking for a room, prepared to pay £2000 or £4000. Total makebelieve.
27 september 2020
Review zonder uitnodiging
Antwoord van Roomgo UK
Thank you for your feedback, Antonia.
We are sorry to hear that no one has reached out to you.
Antonia, the safety of our members is something we take incredibly seriously and can assure you that the content of our website is constantly reviewed by a team of moderators who work extremely hard to ensure that the website is safe for all our users.
If you have any questions or concerns, please feel free to contact us on team@roomgo.co.uk and we would be more than happy to help you further and provide you with some useful tips that will help improve your experience on the website.
We hope to hear from you soon.
The Roomgo CS Team.
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