Really impressed with the customer service — reached out with a question about filter replacement and got a clear, simple answer right away. They made it easy to adjust delivery timing based on ac... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After a year of use, I’m extremely impressed. I was a longtime Berkey user and didn’t switch lightly, but this has been a clear upgrade. The quality and performance are outstanding, and everything fee... Toon meer
Bedrijf heeft geantwoord
Received my countertop stainless steel water filter. Very easy to set up, all parts are as shown. I was a little concerned that the flow from the spigot was not a full flow. I emailed customer serv... Toon meer
Bedrijf heeft geantwoord
Overall, Rorra is a great design with good service . However, the water filter is a real concern. The filter is supposed to last 3 months, but mine stopped working in about 60 days. This means I may... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
30 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It ticks all the boxes!!
So far I have been very pleased with the product and the service. It’s easy and convenient. I love the freshness of the water…even 2 months later.
20 maart 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Tammy, thanks so much for taking the time to share this feedback! We are thrilled to hear you have been enjoying both the product and service. :)
Great product, great customer service.
Received my countertop stainless steel water filter. Very easy to set up, all parts are as shown. I was a little concerned that the flow from the spigot was not a full flow. I emailed customer service. They responded within hours with a very detailed explanation. I did as they instructed (very minor actions like fill it a couple times and drain to ensure filter completely soaked). The spigot is now flowing strong! Very satisfied with the product and the customer service so far.
17 maart 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Pat, Wow! This just made our day :) Thanks for taking the time to share this glowing review!
Extremely fast service
Extremely fast service. Left a message and they got back to me very quickly. I am so happy. I am not drinking out of plastic water bottles anymore. This was the perfect solution for me. It’s a beautiful design and extremely quality water. Thank you for everything that you do for people. I appreciate you PB.
18 maart 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Pamela, thanks for sharing this incredible review! This is exactly what we hope for all of our customers, and it's encouraging to hear that you share our passion for clean drinking water, free of plastic!
Countertop water filtering system
I will be recommending this product to all my friends and family. Not only was the staff efficient and friendly with all my questions and needs but the product is fabulous.
It is simple to maintain and set up - filters are reasonably priced - made of stainless steel and aesthetically appealing in the kitchen and made in USA.
9 maart 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Linda,
Wow, this just made our day! Thanks so much for taking the time to share this glowing review. Please don't hesitate to email us with any questions or concerns that may come up in the future.
The customer service is dreadful
The customer service is dreadful. I have received a defective filter from them...I called multiple times as well as sent numerous e-mails to send me a replacement, but no response.
3 maart 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Katarina, thank you for sharing this feedback and we sincerely apologize for the negative experience. Rest assured, someone from our team will follow up directly and find a suitable resolution for you.
Very responsive company
Very responsive company. Great product.
25 februari 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Leslie, thanks for taking the time to share this feedback! We're thrilled to hear you have been enjoying our products, but we take great pride in providing rock star levels of service. :)
Defective spout
Defective spout. there is no phone number. Automated email and an eventual reply. Long story short. They sent a new spring saying it would fix but it didn’t. Now, it over 1 month of emails and no replies to fix or return. Never ever purchase from the. Garbage
28 december 2025
Review zonder uitnodiging
Antwoord van Rorra
Hi Brian, thanks for taking the time to share this feedback. We're truly so sorry for the poor experience, and rest assured, we hear you. Someone from our team will follow up with you via email to make sure we find you a suitable resolution. We look forward to making it right.
Water filter replacement only last for 60 days
Overall, Rorra is a great design with good service . However, the water filter is a real concern. The filter is supposed to last 3 months, but mine stopped working in about 60 days. This means I may need more replacements than promised, which increases the cost unexpectedly.
I don’t mind paying for replacements when they match the expected lifespan, but the filter quality and consistency definitely need improvement.
I hope the company can address this issue because everything else has been a positive experience.
28 januari 2026
Review zonder uitnodiging
Antwoord van Rorra
Hi Kh, thanks for sharing this helpful feedback with us. The lifespan of water filters can vary depending on the contents of your local water source, and in cases where filters are needed more frequently, we are here to work with you on making it more cost effective. Someone from our team will reach out to help you further, but we appreciate your patience and understanding in the meantime.
Best water filter you can buy
Best water filter you can buy. Have both the countertop and shower filters and both are excellent
29 november 2025
Review zonder uitnodiging
Antwoord van Rorra
Hi there, thanks for taking the time to share this incredible feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.