Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Toon meer

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Toon meer
Bedrijf heeft geantwoord
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Toon meer
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rose & Caramel
Geschreven door het bedrijf
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Contactgegevens
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Verenigd Koninkrijk
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The tan remover is so so good
The tan remover is so so good! Takes me a couple of coats to get it fully removed but it does do what it shows on the ad!
Purchased the So So Dark Serum tan and…
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly looks super natural and like a proper, two weeks in the sun, deeply developed natural tan. I won't be buying another tan ever again.
I buy the fake tan remover scrub
I buy the fake tan remover scrub, it is good but it does take quite a few applications and it doesn’t seem to remove th fake than like it shows in the pictures! Not sure if I am doing something wrong but I leave it on for 5 minutes but still have to do lots of applications and lots of scrubbing!
Gorgeous colour
The tanning mousse was so easy to apply and gave an even gorgeous natural looking tan. The remover is also outstanding! No more scrubbing when you’re taking the tan off
Tan Remover
The tan remover is incredible! I struggled for so long to find something that removed my tan properly, I was constantly patchy, but this is a game changer! Love it!!!
best tan i have used easily applied and…
best tan i have used easily applied and an amazing colour.
Great products and service
Great products and service, I love the tan remover 😍
Purity excel tan remover
Purity excel tan remover is, hands down, the best tan remover I’ve ever used.
It works like a dream and doesn’t require intense scrubbing, nor does it leave any tan on at all.
5 ⭐ highly recommend
Best tan remover I've ever used
Best tan remover I've ever used. I am returning customer as I couldn't be more happy with the product. Recommend
The Rose & Caramel tan remover really…
The Rose & Caramel tan remover really works, in literally a couple of minutes it starts to dissolve the tan (& I put several coats on!) and it comes off so easily so makes the whole experience so much easier
Purity Excel, the best!
Purity Excel Tan Remover is the greatest thing to ever happen for tan removal and proper skin prep before my next tan. I use it around day 10 to take off my tan and it helps in that I don't have to scrub my skin red to get it all to come off so nicely. Love it, my go to and my highest recommended product for my clients!
Give it ago you won’t be disappointed
I’ve been using Rose & Caramel Intensity 14% professional tanning solution in my home salon for several months now, and I couldn’t be more impressed. The results are always flawless—natural-looking, streak-free, and long-lasting. Clients love the even application and the fact that the tan fades beautifully without patchiness. The scent is pleasant and not overpowering. Customer service is also excellent—friendly, helpful, and quick to respond. Highly recommend for professionals looking for top-tier tanning products!
Best spray tan solution
Best spray tan solution , all my clients absolutely love the colour of the 12% bronze & olive. Highly recommend
All my customers Love Rose and Caramel…
All my customers Love Rose and Caramel Tan Remover
Its a Game Changer !
The best tan I have used as a spray…
The best tan I have used as a spray tanner. Suitable for all skin types, it smells beautiful and has an amazing wear offy clients love it
COMPLETE DISAPPOINTMENT
I came across the Rose and Caramel tan eraser that has become a viral sensation and was looking forward to hopefully finding something that actually works quickly getting the stubborn tan off…..what a disappointment! It does NOT take the tan off in ‘60 seconds!’ More like 60 minutes!
I tried it first on its own but it did nothing then I tried it along with my usual tan eraser and it finally came off but with a LOT of scrubbing involved!
I think it all depends on the kind of tan you use in order for this to work.
For me it did absolutely nothing unfortunately.
Also arrived leaked in the packaging so wasn’t packaged well am afraid.
Won’t purchase again….back to the drawing board for me!
Best tan, best customer service 🩷
I’ve used rose and caramel for years now. I would NEVER go back to using a different brand of fake tan. The colours of the tan are absolutely gorgeous and the range of different applications make it easy to top up without brown sheets every night! Removal is so easy, I don’t spend hours scrubbing in the bath like I used to. One of my orders was recently lost by Royal Mail. Customer service was exceptional and they ensured a new package was sent out in time for my scrub and re application process. Best tan and best company 🩷

Antwoord van Rose & Caramel
I am so impressed
I am so impressed,
been putting buying the remover and tan off as it is a little bit expensive however i regret not purchasing sooner, literally removes the most stubborn tan off in 60 seconds its incredible, no more scrubbing for hours.
Bonus points for the tan as well for being a sunbed brown rather than orange! Absorbs so fast , doesn't transfer , not sticky and smells insane, will be buying again!!

Antwoord van Rose & Caramel
Amazing customer service
My items came through Royal Mail and unfortunately the tan remover I purchased had been stolen from the box. Contacted Customer services and they were so apologetic and understanding, rectified the issue instantly and had a replacement sent to me within a couple of days. Amazing service!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.