Rotary Watches Reviews 

375
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I purchased a watch for my husbands 80th I was so excited ( prob more than him) but so sad it was too big for his wrist as he’d lost weight recently Rotary were great even though I’d taken off the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great watch look good,comfortable to wear,great company to deal with very efficient.Only compliant,you need a magnifying glass to see the date,but this doesn't bother me .I would recommend both the wa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Super-pleased with this watch - it’s the first mechanical watch I’ve owned since the 1970s! Build quality is superb and the design is excellent (yellow-face Seamatic 300 Auto, with standard steel clas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Horlogefabrikant
  2. Horlogerie

Over Rotary Watches

Geschreven door het bedrijf

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

375 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 91% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(375)

74 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

All I wanted was a simple design but perfect working watch

My first Rotary watch was purchased for me 37 years ago as a gift from my husband on birth of our son. Never in 37 years did my watch give any trouble, until last year. I tried to get it repaired local jewellers without much luck. So I thought about getting a cheapie watch to tide me over until I could invest in another Rotary. This one I purchased was in my sight about six months or so. Finally I was in position to buy. I just love this watch. Although the watch face is not as small as my original ( I have very slim wrists ) it’s clear blue face and gold time markings are just right for me now ( sight going as I age) the navy strap fits fine. I’m so glad that I made this purchase who knows I might get another 37 years from this too.

11 augustus 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the positive review Sandra, we are so glad that you are enjoying your new watch!

Beoordeeld met 4 van de 5 sterren

Speedy delivery

Speedy delivery, good packaging, like the watch but the expanding bracelet looks cheap/blingy - it isn't just looks like it is.

6 augustus 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review and the feedback - we will pass this on to our design team

Beoordeeld met 5 van de 5 sterren

Attractive watch

Attractive watch, well priced, promptly and safely delivered.

6 augustus 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review, we are so glad that you are enjoying your new watch

Beoordeeld met 5 van de 5 sterren

Great fit for me 6'2" 13 stones

Great fit for me 6'2" 13 stones. Really good feel to it, and of course really great value.

25 juli 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review, we are so glad that your watch fits you well

Beoordeeld met 5 van de 5 sterren

Lovely made watch

The whole experience from purchasing to receiving the watch was easy and i would recommend this ste.

25 juli 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thanks for the 5* review! We are so glad that you think so

Beoordeeld met 5 van de 5 sterren

I love Rotary watches

I love Rotary watches. The new one I've just purchased (a men's chronograph watch) has a lovely orange dial. It came super quick and the price was amazing as well.

2 juli 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Hi Colin,

Thank you for the review, we are so glad to hear that you are enjoying your new watch!

Many thanks,

Fraser | Rotary Team

Beoordeeld met 3 van de 5 sterren

The battery has run out already

Battery has run out already. Only had it a few weeks
Contacted customer services last week who immediately sent me a return label so I can send watch back for an investigation.
Watch already on its way back to repair centre.
Watch this space

26 juni 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Hi there, thank you for the review, however we are sorry to hear about your battery. Please could you contact our service team: service@rotarywatches.com - they will help you further with your watch.

Many thanks,

Fraser | Rotary Team

Beoordeeld met 5 van de 5 sterren

Watch

Brilliant watch it's my 2nd love the style and looks. Quality is outstanding.

1 juli 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review John, we are so glad that you are enjoying your new watch

Beoordeeld met 5 van de 5 sterren

Eddies

Perfect experience from start to finish would would recommend anytime

27 juni 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review - we are so glad that you are enjoying your watch!

Beoordeeld met 5 van de 5 sterren

Excellent

Good communication.
Arrived on time great watc

9 juni 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the 5 star review Sarah!

Beoordeeld met 1 van de 5 sterren

Very nice design

Very nice design, but real bad quality. In 4 years, my both watches don’t work anymore … I will not buy them anymore

22 juni 2025
Review zonder uitnodiging
Logo Rotary Watches

Antwoord van Rotary Watches

Hi Régine,

Thank you for taking the time to share your feedback. We're really glad to hear you appreciated the design of your watches, though we're truly sorry to learn about your experience with their longevity. That’s certainly not the standard we aim to deliver.

We’d love the opportunity to better understand what happened. If you're open to it, please contact our customer service team at customerservicedepartment@peershardy.co.uk, and we’ll do our best to help.

Your feedback is incredibly valuable to us as we continue to improve.

Beoordeeld met 2 van de 5 sterren

The product looked like it has been…

The product looked like it has been used before, packaging was very bad as the box itself looked old and you could wipe dust from it. I was very disappointed when i received the packaging a product of £219 and it looked like i have been scammed.

12 juni 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Hi Abednego, thank you for taking the time to leave a review, we value your feedback. We are also sorry to hear about the state of your packaging, that should not be the case and we do apologise for the unsatisfactory experience received.

Beoordeeld met 1 van de 5 sterren

Poor customer service

No instruction manual. Sent an email. No reply. Phoned up. Was told someone would phone. They haven't. Emailed again. Still no reply. Poor customer service.

9 juni 2025
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review, we are sorry to hear that you had a poor experience with our customer service department and a delay in receiving the requested watch instructions.

This page should contain the relevant information that you require for your new watch - https://rotarywatches.com/pages/watch-care-instructions

Please do let us know if there is anything further that we can help with.

Fraser | Rotary Team

Beoordeeld met 1 van de 5 sterren

Faulty product, worst customer service ever received

I flagged a fault with my watch on the day I received it, and over a month later, I'm still waiting for a refund.

Their customer service has been the worst I’ve ever experienced—slow, vague, and completely unhelpful. I’ve had to chase constantly for updates, only to be met with silence or canned responses. After weeks of back and forth, they finally suggested a repair… after I'd already notified them that I no longer want their products and simply want my money returned to me.

At this point, it's about principle. A brand that refuses to take swift responsibility for its own defective products doesn't deserve your money. It’s clear that once you’ve paid, you’re on your own.

The watch itself looked great, which makes this even more frustrating. But there are other brands (Seiko, Citizen, Orient) that make automatic watches without dragging you through a refund nightmare.

I won’t be buying from Rotary again. Ever.

16 juni 2025
Review zonder uitnodiging
Logo Rotary Watches

Antwoord van Rotary Watches

Thank you for the review and the detailed feedback, we will take this on board. I would like to apologise on behalf of Rotary for the sub-standard service that you received.

Fraser | Rotary Team

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