Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Toon meer
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Brilliant service and a top notch product! I ordered a large amount (100 sq m) of Cumaru hardwood decking for delivery to Jersey, via Portsmouth. The sales and delivery teams at Roundwood could not ha... Toon meer
Absolutely fabulous professional efficient service. Really outstanding. From messaging to ordering 4ft wood planter it must have been less than a week, it was in my garden. It's very well made an... Toon meer
We absolutely LOVED our experience at Roundwood - right from the initial browsing visit right the way through to all our items being delivered. Becca was an absolute delight and helped us with all our... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Contactgegevens
Verenigd Koninkrijk
- roundwood.com
4,7
Uitstekend
691 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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My delivery hasn't arrived yet
My delivery hasn't arrived yet, so once it's here I can revise my rating.
14 juli 2026
Antwoord van Round Wood of Mayfield
hello Ronnie,
Thank you for your review.
We understand you're looking forward to receiving your order.
At the time your order was placed on 12th July, our website displayed a notice on the homepage, advising that due to exceptionally high order volumes, orders are being dispatched within one week, after which the courier's normal delivery times would apply.
Your review was left on 14th July, while your order was still within the advertised dispatch timeframe. We always do our best to dispatch orders as quickly as possible, and we appreciate our customers patience during particularly busy periods.
We hope your order reaches you shortly and that you'll be pleased with both the product and the service once you've received it.
Excellent service and communication
Excellent service and communication. The saddle stones are great quality.
29 juni 2026
Antwoord van Round Wood of Mayfield
thank you for taking the time to write your kind review.
We really appreciate you taking the time to share your experience and hope to be of assistance again in the future.
I found this company online
I found this company online , don't know them from Adam but we are now on our 4th deal. They say what they do and do what they say. Simple and soooooo refreshing . Thanks all . 100% deliver /quality…and a pleasure to deal with .
13 juli 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
hello Andrew,
Thank you so much for your fantastic review.
It really means a lot to hear that what started as your first order has now turned into a fourth.
We're delighted you've been happy with both the quality of our products and the service you've received. Thank you for your continued support—we genuinely appreciate it and look forward to helping you again on your next project!
The item was out of stock when I tried…
The item was out of stock when I tried to order, they informed me as soon as it was available and despatched it soon after
10 juli 2026
Antwoord van Round Wood of Mayfield
thank you for your kind review.
We really appreciate your patience and hope to be of service again in the future.
Could be better
Ok. But how long will it last when it’s already rusty. Could do with powder coating them, to give a better aesthetic when new. Also would preserve the shelf life.
29 juni 2026
Antwoord van Round Wood of Mayfield
Hi Andrew,
Thank you for your review.
The fire pit you purchased is manufactured from Corten steel, which is specifically designed to develop a natural rust patina over time. The rusty appearance isn't a defect—it's the intended finish and the characteristic that gives Corten steel its durability. As the patina develops, it forms a protective layer that helps preserve the steel for many years.
We appreciate that this look isn't to everyone's taste, which is why we provide information on our website explaining what Corten steel is, how it weathers, and what customers can expect before purchasing.
Powder coating would create a completely different product, as it would prevent the natural weathering process that makes Corten steel unique and gives it its distinctive appearance.
We hope this helps explain why your fire pit arrived and continues to develop its characteristic finish. If you have any further questions about caring for your fire pit, we'd be more than happy to help.
Friendly and helpful service
I bought and collected a ceramic bowl from this company. The staff were very helpful on the phone and when I arrived to collect it. They have a great selection of garden ornaments and figurines, especially the animals.
2 juli 2026
Antwoord van Round Wood of Mayfield
Thank you for your lovely review.
We really appreciate your kind words and hope to welcome you back again in the future!
Antwoord van Round Wood of Mayfield
Thank you for your review!
We're so pleased to hear you found our team helpful. We really appreciate your feedback and hope to see you again soon.
Poor customer service
Ordered 2 ironstone saucers at £60 each. At that time there were 9 showing in stock Waited a week to be told "Upon picking your order, we were down to the last two. I have attached some images for you to see, but there is a slight colour difference. We have cleaned them thoroughly for you to see". Asked if there was any gesture of goodwill or discount given the poor comms, marked difference in colour and delay in sending. The answer a resounding "No". Refund requested, a lost customer and will source elsewhere.
6 juli 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
We're sorry to hear that you were disappointed with your experience.
When your order reached our warehouse for dispatch, our team discovered that our live stock figure was inaccurate. Unfortunately, with large, heavy products like ironstone, occasional damage during handling or when deliveries are received can sometimes result in a small stock discrepancy. As soon as this was identified, we contacted you rather than sending products that did not meet your expectations.
Our team also took the time to thoroughly clean both saucers and send you photographs, as natural ironstone is a handcrafted product and variations in colour, texture and finish are completely normal. We wanted to ensure you were happy with the exact items before dispatch, rather than simply sending them without consultation.
Regarding the timescale, our website clearly advises that dispatch times are currently up to one week due to high order volumes, and your order was reviewed within that advertised timeframe.
When you decided you no longer wished to proceed, we respected your decision and processed a full refund. While we appreciate that you were hoping for a discount, we did not feel it would have been appropriate in these circumstances, particularly as the products themselves were natural items and we had been transparent before dispatch.
We always aim to be honest and proactive with our customers, even when it means highlighting something they may not have otherwise noticed. We'd rather give customers the opportunity to make an informed decision than send an order that may not meet their expectations.
We are sorry that, despite our efforts to communicate openly, we were unable to provide the outcome you were looking for.
Really good overall experience
Really good overall experience, great service and fast delivery. Team were helpful and the product was first class
30 juni 2026
Antwoord van Round Wood of Mayfield
Thank you for your review!
We're delighted to hear you had such a positive experience with us. It's great to know you were pleased with our service, fast delivery, and the quality of your product. Your kind words mean a lot to the whole team, and we hope to welcome you back again in the future.
A good company to deal with
A good company to deal with
Goods came quickly and efficiently
23 juni 2026
Antwoord van Round Wood of Mayfield
We're delighted to hear you had a positive experience with us and that your order arrived quickly and efficiently. We really appreciate your feedback and hope to be of service again in the future.
Terrific company
Terrific company, and lovely people.
Zac first supplied oak to me over 25 years ago. Since then, they have made a four bay oak garage, exact to a millimetre!
Today they are supplying both green oak and air-dried oak, machined to specification, for my 1570 house renovation. Fast turnaround too, which doesn’t hold up the men on site.
My big thanks.
19 juni 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
Thank you so much for your fantastic review and, most importantly, for your continued support over the past 25 years.
It has been a real pleasure to be part of so many of your projects, from supplying oak all those years ago to manufacturing your oak-framed garage and now providing timber for your house renovation. We're delighted to hear our machining service and fast turnaround have helped keep your project moving.
Your kind words mean a great deal to Zac and the whole team. We truly appreciate your loyalty and look forward to working with you again for many years to come.
very well priced and quick responce
19 juni 2026
Antwoord van Round Wood of Mayfield
Thank you for your review!
We really appreciate your feedback and hope to assist you again in the future.
Beautifully crafted products
Beautifully crafted products, fabulous customer service & great prices. Would thoroughly recommend
16 juni 2026
Antwoord van Round Wood of Mayfield
We're delighted to hear you were pleased with the quality of our products, our customer service, and our prices. Your recommendation means a great deal to the whole team, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back again in the future!
Brilliant delivery service
Just received a Giant Atlantis Vase (72 kgs). Thank you so much to the driver who delivered it (sorry didn't ask his name).
He struggled with it off the van and made sure it was in its right place in the garden. We certainly couldn't have done it without him.
11 juni 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
Thank you so much for your lovely review!
We're delighted to hear your Giant Atlantis Vase arrived safely. We'll be sure to pass your kind words on to our driver—our delivery team always goes the extra mile, and it's wonderful to know his help was so appreciated.
We hope you enjoy your new vase for many years to come!
Antwoord van Round Wood of Mayfield
We're so pleased to hear you're happy with your new planters. We hope they look fantastic in your garden, and we really appreciate you taking the time to share your feedback. We hope to welcome you back again in the future!
Fantastic product
Fantastic product , at a very good price for 2 of them, they arrived very well packaged and protected so they woudnt get damaged in transit , i am very well pleased with them .
Many Thanks , Steven Howard.
2 juni 2026
Antwoord van Round Wood of Mayfield
Thank you very much for your fantastic review, Steven!
We're delighted to hear you're so pleased with your purchase and that the products arrived safely and well protected. We take great care when packaging our orders, so it's wonderful to know this made a difference.
Thank you again for your kind words, and we hope to be of service again in the future.
Excellent reflection pool
Excellent reflection pool! Perfect size & with the wear I requested! Great price & fast delivery! Very happy indeed!
Just need some nice floating solar lights now for it! And the beautiful weather of course! A shame I can’t add pictures to show you!
29 mei 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
We're delighted to hear you're so pleased with your purchase, and that it was just as you wanted. It's great to know you were happy with the price and our delivery service too.
We'd absolutely love to see it once you've added the floating solar lights. If you'd like to share some photos, please feel free to email them to us—we always enjoy seeing our products in their new homes.
Antwoord van Round Wood of Mayfield
thank you for sharing your experience and for choosing Round Wood of Mayfield. We hope to be of service again in the future.
Great service, great product
Recently bought 2 corten steel planters, one from here and one from John Lewis. The difference was night and day. From ordering, through to them arranging delivery and the delivery itself, so much a better experience. Friendly and really helpful. And the product itself couldn’t be more different. The JL planter was a flimsy flatpack that looked like it would fall over if you cough too hard. The Roundwood planter looks great and is incredibly sturdy.
29 mei 2026
Review zonder uitnodiging
Antwoord van Round Wood of Mayfield
Thank you so much for taking the time to leave such a lovely review.
We're really pleased to hear that you noticed the difference, not only in the quality of the planter but also in the service you received. We work hard to make the whole experience as smooth as possible, so it's great to know we got it right.
We hope your Corten steel planter looks fantastic in its new home, and we really appreciate your recommendation. Thanks again for choosing Round Wood of Mayfield!
Antwoord van Round Wood of Mayfield
Thank you for your encouraging feedback
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