Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Brilliant service and a top notch product! I ordered a large amount (100 sq m) of Cumaru hardwood decking for delivery to Jersey, via Portsmouth. The sales and delivery teams at Roundwood could not ha... Toon meer
Absolutely fabulous professional efficient service. Really outstanding. From messaging to ordering 4ft wood planter it must have been less than a week, it was in my garden. It's very well made an... Toon meer
We absolutely LOVED our experience at Roundwood - right from the initial browsing visit right the way through to all our items being delivered. Becca was an absolute delight and helped us with all our... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Contactgegevens
Verenigd Koninkrijk
- roundwood.com
4,7
Uitstekend
691 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Placed and order for 2 pots
Placed and order for 2 pots, only received one. Invoice was adjusted but Would not have paid £12 delivery if knew was only going to receive 1.
28 april 2026
Antwoord van Round Wood of Mayfield
Hello Dominic,
We have checked the order and it was processed for one pot only, which was the quantity successfully added to the basket at checkout. Unfortunately the item was low in stock at the time, and the website automatically adjusted the quantity to what was available, before the order was completed.
The invoice was also updated accordingly and you were only charged for the single pot dispatched.
We understand your frustration regarding the delivery cost, however the order was fulfilled exactly as received through the website.
If you would still like an additional pot once stock is replenished, please feel free to contact us and we will be happy to help.
All the best
RoM
Very happy with my beautiful extra…
Very happy with my beautiful extra large pots. High quality product, fair price, excellent communication throughout ordering and delivery.
28 april 2026
It was all great apart from a very…
It was all great apart from a very steep delivery charge. £60 for a very local delivery was a lot but the pot was so large I had no other choice
22 april 2026
Excellent service, excellent product
Excellent service, delivery in fast time with helpful driver . Delighted with the product ( rubber painted corten steel dish). It is now in situ in the garden to the delight of many birds. Thank you .
14 april 2026
Fantastic service ,ordered 3 granite…
Fantastic service ,ordered 3 granite staddle stones on Thursday evening ,after numerous emails confirming every step of the delivery ,they arrived on Saturday morning ,highly recommended 😀
17 april 2026
Great service and distance buying experience
I found the pot I was looking for online but needed delivery as I’m a long way from the store. I found ordering easy, the choice is great and prices are competitive. Delivery charges are expensive but I understand covering costs and the pot arrived on a pallet held firmly in place with plenty of cellophane wrap fully intact. I’d managed to get other pots in the same colour local to home but needed a bigger statement piece and that’s what I got from Round Wood. I’d definitely buy from here again and have recommended to family and friends already.
13 april 2026
The statue we ordered looks fantastic…
The statue we ordered looks fantastic and was delivered quickly. Thank you Zak and the team!
9 april 2026
Outstanding customer service
Outstanding customer service. When the delivery company lost track of our order, Round Wood sent out a replacement within 24 hours.
27 maart 2026
Excellent product and delivery
It was great to have a company deliver using their own drivers and transport. The driver was really helpful and the product arrived on time in excellent condition. The water bowl was accurately made so the rim was level to the water once we filled it
2 april 2026
Timely information and delivery
20 maart 2026
Nice solid items
Nice solid items, would score a 5 but they were covered with a fine layer of rust, probably to be expected I suppose!
16 maart 2026
Super smooth and very professional
Super smooth and very professional. Informative and very helpful in helping me understand the building process.
24 maart 2026
Review zonder uitnodiging
Part of my order arrived damaged
Part of my order arrived damaged, Round Wood dealt with the issue in a timely fashion. Very happy with the corden steel bowl - as described online
9 maart 2026
Can't fault them.
Well priced itens with super prompt delivery. Items arrived in good order.
16 maart 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.