Rowen Homes Reviews 

I had 2 items delivered one item is broken i have sent several emails about this with the photos and not heard back . I will have to ring them .i been busy but i will try tomorrw . After sales care is rubbish very disappointing as the site looks lovely the things they have are beautiful . One of the items I received was spot on . I did reply and send pictures twice to u but fof some reason u not getting my emails . I did ring twice today left a message then rang an spoke to a nice lady who said u not getting emails so go on Facebook send message and photos so I have done that now am waiting for a response from you

Steph solved my query asap. Great customer service i recieved

Grace was great and resolved my query so easily - i was really impressed -Rowen has become one of my favourite places for luxury homeware

Amy was very helpful regarding my refund and an asset to your company for her promptness and efficiency when dealing with my enquiry, thanks again

Fantastic customer service.... I had a broken item come though delivery... due too the courier.... I contact rowen about the matter and within two days a replacement was sent out... thank you for spectacular Fantastic service... I will do more orders in the future..high recommended thank too all the customer service team truly a great professional company

I am extremely disappointed with this purchase. Although I ordered through Rowen Homes, the product was supplied and delivered directly by LPD Home. The packaging arrived severely damaged, and upon unboxing, I discovered the headboard was broken in several areas. The construction quality is exceptionally poor, utilizing what appears to be low-grade MDF that lacks durability. While Rowen Homes maintained communication, the return process was frustratingly slow; I had to follow up multiple times just to arrange the collection and secure my refund.

An item I had ordered came broken - probably because of the delivery drivers! I sent an email asking for a solution and the lovely Rosie responded the very next day issuing a replacement! Amazing service, would definitely be ordering from Rowen again because of Rosie.

Beautiful throw and great delivery

Rosie was very helpful and lovely! Thank you

Steph
Dealt with my query quick and efficiently.

In order a vase from this company which was delivered by DPD. The box was left on my doorstep and I immediately saw that one side of it was damaged. As I feared the vase was smashed to pieces when I opened the box. I rang Rowen Homes the next day and they offered me a replacement or a full refund no quibbles whatsoever. I did not have to return the broken vase or mess around taking photos - it was just such an easy process. The lady I spoke to on the phone was called Rosie and she was friendly and helpful and showed excellent customer service skills. Thank you so much

Rosie at customer service responded to my emails promptly, answered my queries and provided excellent after care for customer satisfaction

I would like to thank Rosie for the excellent customer service she provided. She was extremely helpful in resolving my issue, kept me informed throughout the process, and made everything straightforward and stress-free.
Rosie was professional, friendly, and went above and beyond to ensure my concerns were dealt with efficiently. Thanks to her assistance, I had a very positive experience.
I would definitely order other products from this site in the future and would happily use it again. Thank you, Rosie, for your outstanding support

Amy was very helpful and professional with regard to my order. Very happy with the service provided, would definitely recommend.

Have bought a few things now and can honestly say I have been happy with what I have bought, customer service is excellent which is unusual nowadays, and delivery is also quick, just ordered a throw which will be here shortly, would highly recommend this company

I ordered a lovely white pot but unfortunately when unpacked it was broken . I got in touch with their customer service and sent photos . Excellent promt service and a refund .
Would highly recommend having a look

Great experience of our first purchase with Rowen Homes. Beautiful bed delivered super quick. We had one connector missing from the pack, I emailed customer services and the missing part was sent out straight away and arrived in 24 hours. Great communication from Amy in customer services and so helpful. Thank you

When we realised our item of furniture was going to be delivered to the wrong address we called Rowen and we found Grace to be really helpful, accommodating, professional and polite. Even though it took some time to sort she stayed with it until it got sorted and we didn’t need to chase it

I purchased a large Rowen reed diffuser recently and it’s fantastic, the house smells divine whenever we walk in and the style of the bottle is so classy, I’ve had lots of lovely comments from friends. During our visit to the store, the sales assistant was very helpful and knowledgeable and the choice of diffusers was excellent.

Amy has been so helpful and professional a credit to your company

Thank you
Karen Hennigan