Roxy UK Reviews 

No communication, no idea where my package was. It took almost 3 weeks to arrive. No response to request for help. Customer service non-existent.

Great item, free and fast delivery. Love Roxy!

Missing 2 items from my order and no one is replying to my many emails. Very disappointing. Will never order from them again.

Customer service was/is awful. I have had to try to resolve the issue through other ways which have not involved Roxy because of their poor communication and service

Love Roxy, no fast fashion just lovely , comfortable clothing that fits well and has the quality to last

I returned my item, and it arrived with Roxy on the 22nd of June according to tracking. I still haven't received my £55 refund and all my emails are being ignored. It has now been fourteen working days since they received my return, so they have effectively stolen my money and won't give it back. Never buying from this brand again. Have had to contact my bank to raise a dispute.

Excellent value for money. So comfortable to wear. Easy transaction. Quick delivery.

Appalling customer service. I returned my order well within the period following all of their rules and haven’t received my refund. I have sent multiple support emails that have gone unanswered.

good delivery good item too big and very bad returns service

Great clothing. Looks and feels great. For all ages and sizes. Great service and items arrived very quickly.

Very similar experience to the last reviewer. Ordered a skirt on the 16th June, still states preparing on order summary. I have emailed several times - no response. I have also telephoned, however automated response tells me to ring during opening hours. I am ringing during opening hours! I won’t be buying from them again. How do you raise a dispute?

Appalling customer service; item not sent after 10 days and no delivery update or status. Multiple emails and online forms sent, no response at all. Given a phone number that has an automated voice to say they are closed. I will never buy from this company again and have raised an official dispute.

I bought a raffia backpack from Roxy UK and I absolutely loved it. The design is beautiful, and the quality is really good. It looks exactly like the pictures on the website. The delivery was fast and the item arrived safely at my home. I’m very happy with my purchase and would definitely buy again.

Excellent as ever.
Highly recommend 👌

Appalling customer service sent order back with proof of delivery and wouldn’t refund. Beware

Ordered a bikini June 19th - still haven’t even received notification to say it’s been dispatched. Contacting ‘customer service’’ results in automated messages which are of no help whatsoever. Given up hope of receiving my order before I go on holiday. Incredibly frustrating experience.

Still waiting for my order. Customer services won’t respond to me. Roxy seem to have forgotten they are a customer facing business. AVOID.

Wrong colour was green not blue and awaiting a refund no sign of it item has been received back but I'm still out of pocket and being replied to by botts to wait another 10 days in top of 5 working days and a weekend already !

Do NOT order from them.
Don't appear to give refunds if you want to return products. Owed over £100.
Hopefully credit card company will fight this battle now.

My overall experience with Roxy has been fantastic, easy to order and customer service where quick to respond. The products are good value for money. Each summer I reorder items for my holiday.