Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
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Lees wat reviewers zeggen
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Toon meer
Bedrijf heeft geantwoord
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Toon meer
Bedrijf heeft geantwoord
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Contactgegevens
Verenigd Koninkrijk
- royalkennelclub.org.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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One less stress
Problems resolved, no fuss. Great customer service much appreciated.
9 juni 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review, we really appreciate it.
Lauren was amazing
Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂
5 juni 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for your review.
The young lady was very friendly
The young lady was very friendly, polite and efficient in dealing with my change of ownership for my new puppy.
30 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
Natalie did a great job.
Natalie did a great job.
The wait in the phone was too long…
28 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review. We apologise if you feel the wait to answer your call was too long.
Natalie from the kennel club talked us…
Natalie from the kennel club talked us through everything and made it so easy …brilliant service . Thankyou Natalie
29 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review. We appreciate the time taken.
Antwoord van The Royal Kennel Club
Thank you for leaving us a review, we really appreciate it.
Charlotte was wonderful and talked me…
Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.
Charlotte you are a real gem. Thanks so much!!
20 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for your review. We appreciate your feedback.
Very polite very helpful and very clear
20 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
Loren was extremely patient & helpful…
Loren was extremely patient & helpful resolving our query.
15 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for taking the time to leave us a review.
Great online help using new resources
Gloria was so helpful taking me through newly launched online services. Very much appreciated
15 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for taking the time to leave us a review.
Excellent telephone service
Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.
14 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review, we really appreciate it.
SLOW, and behind in terms of DNA technology…
Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.
I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.
12 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/
Kennel Club Polite & Professional
Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star
12 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review. We appreciate the time taken.
Excellent service.
I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.
9 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your feedback
Very helpful and kind and followed…
Very helpful and kind and followed through.
9 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review. We appreciate it.
Speedy response and solution to my issue
My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased
8 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you very much for taking the time to leave us a review.
Other than the long automated intro
Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.
8 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your feedback.
I was made to feel assured at all times…Gloria is a five star lady who goes the extra mile to excel in her services
I was made to feel assured at all times & Gloria was very very helpful,
Nothing was too much trouble
Thank you so much Gloria for your five star service
8 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for taking the time to leave us a review. We appreciate it.
Laren was fantastic sorted all my…
Laren was fantastic sorted all my problems out thanks
8 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
The operator was a really nice helpful…
The operator was a really nice helpful lass
7 mei 2025
Review zonder uitnodiging
Antwoord van The Royal Kennel Club
Thank you for your review.
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