The Royal Kennel Club Reviews 

1.895
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenbescherming

Geschreven door het bedrijf

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 77% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,6

Alle reviews

(1.895)

147 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful; and emailed over important export registration immediately

2 juli 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you.

Beoordeeld met 5 van de 5 sterren

Fantastic experience Ella was very…

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club

1 juli 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you so much for your review and the time taken to leave it.

Beoordeeld met 5 van de 5 sterren

Amazing support

Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.

30 juni 2026
Review zonder uitnodiging
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Antwoord van The Royal Kennel Club

Thank you for your review, we really appreciate your feedback.

Beoordeeld met 5 van de 5 sterren

Very professional and quickly sorted

Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.

26 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Beoordeeld met 5 van de 5 sterren

Ella was so helpful

Ella was so helpful. Nothing was a problem.

25 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you very much for your review.

Beoordeeld met 4 van de 5 sterren

staff are great and do a good job

staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.

23 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you for you review and your valuable feedback.

We are actively working on recruitment of staff and service performance issues.

Many of our staff are involved in the dog world but we believe that a diverse range of people allow us to give great customer service to all of our customers.

Beoordeeld met 5 van de 5 sterren

Change of ownership

Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤

23 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you for your review; we really appreciate all the time taken.

Beoordeeld met 5 van de 5 sterren

Transfer of ownership problem.

I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!

22 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you very much for your review.

Beoordeeld met 5 van de 5 sterren

Speaking with the Marie helped me look…

Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie

22 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you for your review. We really appreciate your valuable feedback.

Beoordeeld met 5 van de 5 sterren

Marie knows her business

Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges

I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.

I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.

Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!

Nicely done Marie!

19 juni 2026
Review zonder uitnodiging
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Antwoord van The Royal Kennel Club

Thank you very much for your review, we are so pleased that Marie could help you so thoroughly. We are very sorry that you have experienced significant call wait times in the past.

Beoordeeld met 5 van de 5 sterren

Marie was excellent in customer…

Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance

19 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you for your review.

Beoordeeld met 5 van de 5 sterren

Marvellous Marie

I spoke to Marie, who was very helpful, informative and patient.

15 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you for leaving your review, we really appreciate it.

Beoordeeld met 5 van de 5 sterren

Gary was amazing

Gary was amazing. Extremely informative, patient and professional. I would have no hesitation in recommending the Royal Kennel Club on the basis of this excellent service. Thank you Gary

15 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you so much for leaving a review for Gary, we're so glad he was able to help.

Beoordeeld met 5 van de 5 sterren

The registration form (form 8) well dealt with

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of issues on the KC web site with two joint accounts together with a third that had not been resolved. This complicated matters but Olivia sorted it all out and my initial enquiry was addressed with the registration completed. Olivia was a credit to the KC.
(p.s. the telephone on hold music is 'bluesy', calming and much better than others).

15 juni 2026
Review zonder uitnodiging
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Antwoord van The Royal Kennel Club

Thank you so much for your review, we will be sure to share your feedback with Olivia.

Thank you so much for the review of our hold music also, we're very glad you enjoyed it.

Beoordeeld met 5 van de 5 sterren

Maria was lovely and so easy to talk…

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club can help and to advice that will benefit myself and my young litter so much. I have NEVER had a bad experience or phone conversation with any1 at the kennel club. I really can't compliment them enough. As a 1st time breeder I am still learning and they have been so helpful

15 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you so much for your review, we really appreciate the time taken and will be sure to pass on your feedback to Marie.

Beoordeeld met 5 van de 5 sterren

Ella was extremely helpful and resolved my issue

Ella was extremely helpful and resolved registering my litter over the phone . I had followed the KC advice on timings for registering my litter but this potentially meant the litter wouldn’t be registered by the time they left me . Not ideal !!!

12 juni 2026
Review zonder uitnodiging
Logo The Royal Kennel Club

Antwoord van The Royal Kennel Club

Thank you for taking the time to leave us a review, we appreciate this.

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