Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Toon meer
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Lees wat reviewers zeggen
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Toon meer
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Toon meer
Bedrijf heeft geantwoord
NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Contactgegevens
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Verenigd Koninkrijk
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Uitstekend
2K reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had an issue with the delivery damaged…
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended!
Cost and quality was a concern when buying online this company is well recommended!
31 maart 2026
Easy to order
Easy to order. Delivery in good time. Gate was great quality. Delivery driver was lovely too.
27 maart 2026
Nice quality gates
31 maart 2026
Delivered promptly but a bit…
Delivered promptly but a bit disappointed with the quality
31 maart 2026
Extremely pleased with the panels
Extremely pleased with the panels. Very sturdy and well made. Would definitely buy again.
26 maart 2026
Excellent company
Great communication and swift delivery. I had a few questions that were quickly answered on-line.
Over the moon with product took me 3 days to put it up but well worth it.
31 maart 2026
Great product and efficient delivery
31 maart 2026
Apart from incorrect day for delivery…
Apart from incorrect day for delivery given, the remainder of the service was excellent.
31 maart 2026
Order was on time and free delivery…
Order was on time and free delivery from Devon to Yorkshire the chat option was very helpful so no complaints at all
31 maart 2026
Ruby log lap boardsHave used Ruby before and have always…
Have used Ruby before and have always had excellent service from them. Deliveries are always on time and date.
31 maart 2026
Goods were well packed and good…
Goods were well packed and good quality. Courier used were friendly and considerate. Would recommend ruby
23 maart 2026
Great service really quick delivery…
Great service really quick delivery they look fantastic
30 maart 2026
great service & great products
Great product (cedar cladding) and very competitively priced; very helpful sales team - able to provide guidance on technical matters. Delivery charge very reasonable and arrived on time with courteous delivery unloaded by the driver - as an architect often involved in the specification of timber components I can recommend and will definitely be using again - many thanks!
25 maart 2026
Great range of planters with many sizes…
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from our neighbours. Planter arrived as stated on the web and was carefully placed in the spot we specified by the delivery team. I will definitely use this company again.
23 maart 2026
Antwoord van Ruby UK
Hi Chris,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 1-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Good delivery time
Good delivery time. Able to get full measurements of 5 bar gate to check it would fit from website. Very pleased with my purchase. Can not fault and would use again without hesitation
20 maart 2026
Antwoord van Ruby UK
Hi Richard,
Thank you very much for your kind review.
We’re delighted to hear that you found the measurements on our website helpful and that your gate was a perfect fit. It’s also great to know you were pleased with the delivery time.
We really appreciate your feedback and are glad you had a positive experience with us. We look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
The gates were very good
The gates were very good. The communication on my order was poor delivery fell outside the 3-7 working days
25 maart 2026
Antwoord van Ruby UK
Hello Peter,
Thank you for taking the time to leave us a review; I’m sorry to hear it was only a 3-star experience for you.
I know we have already discussed this and everything has now been sorted, but if there is anything else we can do to help, please don’t hesitate to reach out. We would love to know if there's anything more we can do to make this experience better for you!
My apologies again, and I look forward to hopefully hearing from you soon. 😊
Kind Regards
Kate
Ruby
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