RugPal Reviews 567

We've been customers of RugPal for several years and highly recommend them to all of our friends (and even to family ;~} )
Fast service, great quality. You'll not be disappointed!

Rug came in very good shape and it is beautiful. Goes with our house colors.

Easy order and pay. Color not quite true but is acceptable. Quality is good.

J helped me locate the three rugs I was not able to obtain at my local supplier. He was wonderful and very cooperative. Provided me with my shipment and payment options, he then sent me the links to make sure the items were the correct ones I wanted. He finally arranged payment and shipment. Double his Stars for me please. RugPal CSR is excellent. The experience was way above what I was expecting.

The rug is absolutely beautiful!!!! Could not be happier with the rug or the service. Received rug is one week from order!

The rug is the perfect colors, the quality is great, delivery time was awesome too. Will be placing another order very soon.

Best price I could find on the internet. I spoke directly with customer service to settle an issue and they were gracious and helpful.

We just received our 6x6 plush shag carpet. We love it. It's very soft and the color is perfect. Thank you RugPal, for a beautiful carpet.

I needed a custom size runner for a hallway and found the perfect one at RugPal. The colors on the website photo were true to life and the quality of the runner is excellent. It's exactly the size I needed, and the edges are bound very well. The rug arrived quickly and well packaged. It's gorgeous and the price was great. I'm very satisfied with the quality of the rug and the ease of purchasing through the website. Excellent product and excellent service.

Good selection. Good online service

My experience of buying my rug through RugPal was great, from using their website through enjoying our new rug. The site was easy to use, prices good, and delivery very fast. The rug is better than I anticipated in that it has a bit more color than I envisioned.

Very easy to deal with great prices customer service is awesome!

5th or 6th purchase from Rugpal in the last 2 years. Always quick and responsive, good email notification and quality products. They also stock products I cannot find anywhere else on-line.

Bought through Houzz. f I could give negative stars, I would. This whole experience has been really awful. I ordered two rugs from the company, one runner and one large area rug. When they arrived, the packaging for the area rug was opened at the end, because the company only shrink wraps the length of the rug, and then puts an inefficient sticker on the end to enclose it. The ends of the area rug were exposed and filthy. I let the company know that I would like to return the rug, and before I heard anything back from them, FEDEX was at my home, saying that they were here for a pick up. I asked if they were here for the rug, and they said that they had no information about what they were picking up. As I had no idea if my husband had planned for a package pick up of another item I was unaware of, or if this was for the rug, I declined pick up until I actually heard back from the company. The FEDEX employee said he'd they'd return for pickup the following day (Saturday) or Monday. When I did get a response, they said that the pick up was for the rug, but that I had to package the rug (which I never opened), and label the rug with extensive return information, which they neglected to actually provide the specifics of. This meant that I had to go out and buy packing tape and get material to do this, and then figure out the details they left out. I waited all day Saturday for pickup and wasn't able to leave my house, but there was no pick up. On Monday, I didn't work because I had to be present for pick up. The rug was picked then, and we awaited a replacement rug. I was also told that Fedex would try 3 times to pickup the rugs, and if I missed all 3, the return would be void. The replacement rug arrived, in exactly the same type of shoddy packaging with even more damage to the rug. I contacted the company again and let them know what was happening, and explained that I was losing time and money dealing wit this situation. I expressed that I'd like to work out some sort of refund, and perhaps just personally pay to have the rug cleaned, so that I could have the rug in my home sooner, as I had already waited so many weeks. They offered me $23.00, and before they received a response from me (which was less than 24 hours) and I could discuss the terms and negotiate something that felt fair, they began the shipping process for a new rug, and said that I was expected to once again return the damaged rug. Once again, I had to miss work and wait for a pick up. I was told that I could put the rug on my porch for pick up, which I was uncomfortable doing, as packages are often stolen in my neighborhood, and I would ultimately be at fault and lose even more money if a theft occurred. The replacement rug arrived properly shrink wrapped in good condition. I asked that the company give me a full refund, given the fact that I've monetarily lost money on this whole exchange, and they offered me $66.00. I spent approximately nine dollars on packing tape alone, and fourteen to use the mandated plastic for them to accept the returns.

I ordered a set of three kitchen rugs, which were in stock. The money was withdrawn the same day. After not hearing from anyone at Rugpal for 3 weeks, I called to find out what happened to my order. The next day I had a shipping notice. When my carpet finally arrived, there was only one. Not the 3 that were ordered. I found the carpets somewhere else online for the same price so I decided to return this carpet. I didn’t want to pay the price for 3 and only get one. Misleading advertising. I followed the instructions and returned the item. I never heard anything else from the company. After waiting for 3 weeks again after the carpet was delivered back to Rugpal, I decided to call. Amazingly I was told that they would process my refund. I did get the refund but it’s the fact that I had to call them to get my carpet even though they pulled my money right away and I had to call to get movement on the refund. Too many other businesses on the internet to deal with Rugpal again.

Affordable, quick shipping and a beautiful rug! Very pleased :)

Site easy to use. I had difficulty getting a coupon to take and I simply emailed them as it was after hours and they resolved the issue and emailed me back quickly. I would certainly order from this site again. The rugs arrived exactly as they looked on line and I love them!!

Very good experience! Will order from them again...

Very satisfied. Beautiful rug and received it very fast.