The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after t... Toon meer
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Lees wat reviewers zeggen
Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Toon meer
Bedrijf heeft geantwoord
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outle... Toon meer
Bedrijf heeft geantwoord
1. Good offers to choose from 2. Prompt delivery 3. Clear updates 4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the sho... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
346 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Worng order received!
Worng order received!! The app's was not updated properly, difficult to reach someone to raise complaint
23 februari 2024
Bad Impression
There are so many choices to choose from but sizes are very limited also delivery charges for delivery 15aed and for return 30aed which is really annoying, no other websites charges same
27 januari 2024
Very good e-shop
Very good e-shop. But too much letters in your e-mail newsletter. Especially trigger letters very annoying. Please make a limit for send it. Around one letter per week. Thank you!
26 januari 2024
A Disconcerting Shopping Experience
I'm disappointed with the service as my order was canceled due to size unavailability, despite the website indicating availability. The lack of timely communication added to the inconvenience. I hope for improvements in inventory accuracy and communication protocols.
25 januari 2024
very helpful online team!!
25 januari 2024
Never buy aything from this Company
Never buy aything from this Company. Irresponsible & tricky! I have placed an order for 2 shoes; never received! Send several emails with no response! Called them, they have given one tracking number, unable to track! They use SHIPA! If the Company did not hand over the parcel, how can the shipping Company deliver it! I have lost hope now! Will keep chasing....... Never buy anything from this Company!
17 januari 2024
Review zonder uitnodiging
Very bad experience with Transportation…
Very bad experience with Transportation company, shipment not received and I'm not able to speak with customer service
27 december 2023
In time, security
25 december 2023
Difficult to get your money back
Needed a bigger size, website said it was in stock, so requested a replacement but then advised out of stock. Second time that this has happened to me with runners.ae, won’t be ordering again. Messaged them a few times now asking for the amount to be returned but no one responds, so now have credit with them but no point in ordering if items shown on website are not in stock. Be nice if they could at least reply to my emails, even nicer if they returned my money or their inventory was accurate……
26 december 2023
I still did not receive my order
26 november 2023
Non fulfillment of my order…
I received an email from you that you will not be able to fulfill my order. If you didn’t have the stock then you shouldn’t have taken the order. This kind of service is unacceptable.
25 november 2023
The worst service i have faced yet
The worst service i have faced yet. If i were you i would order from any other app or website except this website, so far literally the worst service i have faced and the worst customer respect i have experienced.
It has been 7 days since the expected delivery date and they keep rescheduling and postponing the delivery without contacting me, they keep blaming me for an invalid address and phone number, they blamed me for not answering the phone while no one called or contacted me on any platform to ask again or make sure of my address and phone number, although my address and phone number are clearly stated in the order details.
1 december 2023
Worst return i ever had and i will…
Worst return i ever had and i will never order again
24 november 2023
If there was less than one like zero
If there was less than one like zero, I would award it. I would NEVER use this shop again. I ordered from Saudi Arabia, was told my purchase would arrive on Monday. Monday came, no order. Contacted the shipping company, was told everything was fine. Contacted runners ae, told everything was fine. Wednesday came, still nothing, contacted the shipping company to be told there was an issue of ‘impersonation’ and that I must deal with runners ae. Have no idea what that means so I contacted the company. Got a useless email to say that the problem was with the shipping company. Several emails, phone calls and WhatsApp messages later, I was told the shipping company needed a copy of my Saudi Residence ID. This was on Thursday. Later in the day, I had a phone call from the shipping company to say my order would take another 3-4 days. UNBELIEVABLE! I don’t believe that a reputable company wouldn’t know that shipping to Saudi would be an issue and documents would be required.
26 oktober 2023
Fast delivery
26 september 2023
Order and Delivery Issue
I ordered 5 pieces items from Runners but delivered only 1 piece after waiting for a long time.
27 september 2023
Everything running
Easy to use website, reliable payment and speedy delivery. Great choice of anything running. Competitive pricing.
24 september 2023
2 times purchased online and order…
2 times purchased online and order canceled even though online size was available (and by the way on the website the size is still available). No serious business
26 augustus 2023
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