Russell Dean Furniture Reviews 

Big thankyou to Ronan for really looking after us and making our first ever visit to Russell Dean a fabulous one. He was very polite, helpful and informative. The store is fantastic and has a wide variety of quality products on display. We are definitely coming back.

Visited today for two chairs . Both my husband and I had different criteria but Darren was a brilliant help.
We wandered round for a good while and he only appeared when he could see we were absolutely clueless which as it happened was quite often and he explained the different qualities of each of the chairs we had narrowed it down to.
He was very knowledgeable and was happy to engage in a bit of banter unlike staff in other establishments and that friendly demeanour is important.
Although we probably sat in every chair I actually chose the first one he thought would suit me so points for observation there.
Hubby dithered and chose a chair from a totally different manufacturer but Darren was able to show us fabric and colours that would blend nicely.
We weren’t rushed or pressured at all and that always makes a difference. Highly impressed by the service and especially Darren for spending so much time to make sure we had the correct chair each.
I will be definitely recommending Russell Dean to everyone and although all of the staff were smiling and friendly if they get Darren they’ve cracked it 👌🏻

We had a fantastic experience at Russell Dean, and a special thank you to Ronan, who helped my partner choose and purchase a sofa.

Ronan was incredibly helpful, friendly and patient throughout the whole process. Nothing was ever too much trouble, and he made us feel welcome every time we visited. He was kind, approachable and genuinely took the time to help us find what we wanted.

Thank you, Ronan, for making the whole experience so positive.

Thank you Samantha and mMell
EST regards Eric and Susan.

Excellent service as usual. Ronan at the Mytholmroyd store went through everything with us including aftercare. Can’t wait for our furniture to arrive.

We looked at sofas in other stores but were very happy with Russell Dean,beautifully laid out store with so much chose. We we were helped by Ronan, he was very professional and gave advice as this was our first leather sofa purchase. Thank you Ronan we will certainly recommend you and Russell Dean.

Had a great experience at Russell Dean today Bought a leather sofa chair and footstool all at a bargain price in clearances! Our sales assistant Ronan waa very helpful pleasant and knowlegable without putting any pressure on to purchase. He did a great job and we were very impressed with the after sales back up etc as well. All in all a great find close to home!

Thank you to Ronan.
From the moment I visited the shop, the experience was really positive. Approachable & friendly from the off. I visited 3/4 times before making the decision on the sofa I have ordered. He gave me plenty of time to find exactly what I was looking for without any pressure and gave me honest advice/recommendations.
It’s refreshing to deal with a company that genuinely cares about its customers over sales quota. I know where to get my next sofa from…

Great service and customer support once again. Both Samantha and Melanie were super helpful helping me decide on fabrics for the sofas and coordinated cushions. Couldn't fault them.

Having visited Russell Dean’s impressive showroom in the past we decided to revisit to look for a new sofa and chairs. We were met by a pleasant salesman Troy. He quickly and accurately established our needs and pointed out the Gplan Kingsbury Range which fitted our requirements perfectly. Troy proved to be an excellent salesperson putting us at ease. He was very knowledgeable about all aspects of the range. He put us under no pressure and gave us ample time to decide fabric, size and technical specifications. During the ordering process Troy fully explained the sales options available and has kept in touch with us regarding the delivery, mid December. Troy and the team at Russel Dean are highly recommended.

We purchased a sofa and chair, it was our first visit to Russell Dean but it won't be our last. We had some specific requirements and Laura was really helpful and patient, we made three visits in all and each time Laura was on hand to give advice and provide individual quotations for the suites we were considering.We found her to be kind friendly and very informative but never pushy as in other furniture retailers, Laura gave us time and space to make our decisions but was always on hand to help us when needed. We don't think we could have found anyone better to assist us and everyone at the store were also very friendly would highly recommend Russell Dean.

We were welcomed to the store by two lovely ladies, Melanie and Samantha who took us to where we could view three piece suites and beds. They then handed us over to a very nice gentleman whose name I did not get, who took so much time and patience to choose not only a bed but also a three piece leather suite. His knowledge was second to none and he explained carefully the care needed to look after both items. We were not pressured into purchasing and felt completely at ease with the service we received and would certainly recommend the store to friends and family. It was worth travelling over to this store and so glad we did. Thank you all so much for your friendly and efficient service you gave us and would certainly return if we need any other items of furniture in the future.

Darren was extremely knowledgeable of the furniture we were looking for and the manufacturers products that would suit our needs.

We visited Russell Dean, and were impressed with the layout of the store, and the variety of brands available.

We have just purchased a new Tempur mattress and were so impressed with the service. The patience, help and knowledge we received from Samantha was absolutely second to none. We were given the time we needed to make the right choice with no pressure whatsoever. Excellent customer service. Thank you for the wonderful experience and special thanks to Samantha for all her help.

Visited to enquire about a standard 2 seater Parker Knoll sofa to replace our large sofa. We were looked after by Samantha, who helped us to find the 2 seater sofa in the same style as our current sofa, and in the same fabric. Samantha was pleasant and knowledgeable about Parker Knoll furniture, the fillings, fabrics, post purchase care etc. so we were very happy dealing with her. We have placed a deposit for our new sofa, and hope for it to be delivered prior to Christmas. If needed, our current sofa will also be removed when the new sofa is delivered. Overall, we’re very happy with our latest experience of dealing with Russell Dean.

Excellent service from Samantha and Alan, helping us to choose two sofas. We spent two mornings there, looking at the wide range of sofas and getting advice on the options and offers available.

Fantastic service by Samantha we then ordered our items, very smooth process, brilliant furniture shop which we visit when we are on holiday in the area...this will be the 3rd time we have ordered furniture 😊....we shall return

Pleasantly surprised by the look of the modern building with a car park underneath together with a lift to all floors. We were greeted very promptly on getting out of the lift by Roman who was pleasant, courteous and most helpful without being pushy. He accompanied us to the area where we needed to be and demonstrated the product we were interested in in a very professional manner.He also made sure we were aware of the offers that were available in the sale and explained the buying process from start to finish.

Lovely shop , warm and clean , lots of choice, staff were lovely, there if you needed them no pressure, love the way you could just put the deposit down with no obligation, just to hold the offers , Laura was lovely , so help , I bought a sofa set and some dinning chairs ,would definitely recommend..thank you Laura 😀