Ruuby Limited Reviews 

174
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were qu... Toon meer

Beoordeeld met 1 van de 5 sterren

Just awful Appointment cancelled two hours as they were unable to find a therapist. This caused immense problems for me , had to forgo the manicure for an important dinner. My fees which was c... Toon meer

Beoordeeld met 5 van de 5 sterren

I have had two messages now. First one forgot what I booked so was a little disjointed at the beginning, but the second was perfect. The customer service team have been super helpful too. I have recom... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again. Being... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoonheidssalon
  2. Gezondheids- en schoonheidsartikelen winkel
  3. Thuiskapper

Geschreven door het bedrijf

Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

174 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(174)

37 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent Treatment

The therapist (Amandeep) was excellent and very professional. She did a great job with my eyebrows and will definitely use her again.

5 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Positive first experience.

Christo kept us informed of his arrival time. He was efficient and neat, as well as giving a great massage. Would book again.

28 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional

Professional, convenient and good. I was happy with my service with Ruuby, and love that its in both London and Dubai, so I have my upkeep in both places I live

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My first spray tan but deffo not the last

My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were quick with finding an alternative. And Eleni was nothing short of amazing!!! xx

21 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Just awful

Just awful
Appointment cancelled two hours as they were unable to find a therapist.
This caused immense problems for me , had to forgo the manicure for an important dinner.
My fees which was collected immediately I made the appointment hasn’t been refunded as yet .
This is unacceptable as someone may not have enough funds for alternative arrangements
An ‘Sorry ‘ just is good enough .
I won’t trust this app anymore.

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Manicure & Pedicure with Jenny

I booked manicure & pedicure with Jenny. She was very lovely an delivered exceptional results. I was very happy with the outcome and the service. Can‘t recommend her enough. Thank you!!! Xxx

18 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Thank you so much for taking the time to leave this lovely review! We can't wait to get you booked back in!

Beoordeeld met 3 van de 5 sterren

Laurie was very good once she had…

Laurie was very good once she had arrived. Booked her from 8am but she did not arrive till 8.45 and I had to leave around 9.15/ 9.20. So the experience was very rushed and really spoiled what could have been a pleasant experience. However she was skilled and charming and completed hair and makeup quickly and competently. Unfortunately, in the rush to gather up things when leaving, she inadvertently took my wired ear pods!

19 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Hello, thank you for taking the time to share this.
I am happy to hear you were pleased with the final outcome but I'm sorry she arrived late and left you feeling rushed. That's not the experience we want for you, and I've passed this on to our customer service team who are looking into it and will be in touch. We'll also reach out to the therapist to hopefully recoup your ear pods.

Please don't hesitate to drop us a line at concierge@ruuby.com in the meantime.

Thank you,

Ruuby

Beoordeeld met 5 van de 5 sterren

Convenient and good value

I have had two messages now. First one forgot what I booked so was a little disjointed at the beginning, but the second was perfect. The customer service team have been super helpful too. I have recommended Ruby to friends and will continue to!

7 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Thank you so much for taking the time to leave us a review - means so much to us! We are so happy to hear you had a great experience - there really is nothing quite like having a massage at home! Make sure to share your referral code - the more you share the more your earn! Thanks - Ruuby

Beoordeeld met 5 van de 5 sterren

5/5 very happy

Artist arrived early, finished on time and my mum looked absolutely beautiful.

19 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Thank you so much for this lovely review! Look forward to getting you booked back in! Love - Ruuby

Beoordeeld met 3 van de 5 sterren

Very convenient and professional…

Very convenient and professional service, everything was well organised and staff were lovely. However the biab has lifted after only 5 days, so lower score because of this. Staff were also not clear on what the booking included or did not include like polish.

15 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Hello, very happy to hear you were pleased with the service, but sorry to hear that your BIAB lifted so soon and that you were unclear about what the service included — that falls far below the quality standards we have here at Ruuby.
Please drop us a line at concierge@ruuby.com so we can look into this further for you.
Thank you,

Ruuby

Beoordeeld met 5 van de 5 sterren

A new experience

A new experience, massage with headphones. Relaxation on another level.
Thank you

14 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Thank you so much for taking the time to share this! This sounds heavenly! Can't wait to get you booked back in! Love - Ruuby

Beoordeeld met 5 van de 5 sterren

Incredible service

Incredible service. Attention to detail. Amazing therapist. Easy to book

6 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Thank you so much for taking the time to share this!

Really made our day. Attention to detail and a brilliant therapist are exactly what we're going for — and can't wait to get you booked back in.

Ruuby

Beoordeeld met 1 van de 5 sterren

too inflexible as a booking service.

Despite the fact that they have cancelled me previously and are often late , they are totally inflexible if you have booked the time and want to change it, even a few minutes after booking. Very rude customer service. I simply can't use this app again.

5 juni 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Hello,

Thank you for taking the time to share this, and I'm sorry to hear about your experience — it's clearly not the standard we hold ourselves to. I understand from speaking to the team that your booking was refunded.

We'd love the chance to welcome you back. Please don't hesitate to reach us directly at concierge@ruuby.com.

Ruuby

Beoordeeld met 5 van de 5 sterren

High quality and convenient

Had a great experience with an exceptional therapist who delivered an amazing massage. She was fully prepared everything went smoothly and it was so convenient to have it done at my home. Highly recommended!

28 mei 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Hi, thank you for this!

Lovely to hear your therapist came fully prepared and delivered an amazing massage — and that having it done at home made it all the more convenient. We'll look forward to welcoming you back.

Ruuby

Beoordeeld met 4 van de 5 sterren

The brushing was so good and it lasted…

The brushing was so good and it lasted especially in dubai humid weather. However, i think it s a bit overpriced for brushing services.

29 mei 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Hi, thank you for the review!

So glad the blow dry held up — Dubai humidity is no small test. On pricing: our therapists are carefully vetted and fairly compensated for the calibre of service they bring to your door, which is reflected in what we charge. We'd love to welcome you back.

Ruuby

Beoordeeld met 5 van de 5 sterren

I booked a lymphatic drainage massage…

I booked a lymphatic drainage massage with Katie and she was just amazing. She was so informative and just so lovely made me really feel at ease. I am definitely going to book with her again.
Being postpartum, it was really convenient to have at home treatment. Highly recommend recommended.

14 mei 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

16:58Claude responded: Hi, thank you for this lovely review!Hi, thank you for this lovely review!

Katie will be so glad to hear it — being informative and putting you at ease is exactly what we hope for. And we're so pleased the at-home treatment made things easier in the postpartum period.

We'll look forward to welcoming you back for your next one with her.

Ruuby

Beoordeeld met 5 van de 5 sterren

Easy to use and make changes to the booking

Booked makeup and hair for a wedding I was attending and there was great choice of MUAs, the app made it pretty easy. I had some changes and I got through to customer service quickly.

30 mei 2026
Review zonder uitnodiging
Logo Ruuby Limited

Antwoord van Ruuby Limited

Hi, thank you for this!

So pleased the booking was easy and that you had a great choice of MUAs to pick from - and that the team could sort your changes quickly. Hope the wedding was a beautiful one!

Ruuby

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