Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Toon meer
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Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Toon meer
Bedrijf heeft geantwoord
I recently posted a review about RXLive which I have now taken down. I was contacted by the management from RX. They made every effort to explain the difficulty they have which turns out to be out of... Toon meer
Bedrijf heeft geantwoord
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contactgegevens
3-4 chalice close, sm6 9ru, wallington, Verenigd Koninkrijk
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4,0
Goed
707 reviews
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A very positive experience
From signing up for the service, I have felt to be treated as an individual. Shortly after signing up, there was a follow up phone call to make sure that I understood all that was available, and given a named contact in case of queries. The deliveries were quick and accurate. After a couple of deliveries, there was another call to ask if I wanted to use additional free services. All in all, a very positive experience.
3 december 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re really glad to hear that you’ve had such a positive experience with our service.
Thank you for your review,
Our goal is to make sure every patient feels supported and cared for, so it’s great to know that the follow-up calls, named contact, and delivery experience have all been helpful for you.
If you ever need anything or have any questions at all, we’re always here and happy to help.
Thanks again for taking the time to share your experience!
Kind regards,
RXLive Patient Support Team
We have been receiving our medications…
We have been receiving our medications through RXLIVE for a while now , and we have never ever had a problem they always deliver when they say even when we have a query they sort it out the same day would not go anywhere else .. friendly and helpful
27 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and for taking the time to share your experience with RXLIVE. We are truly delighted to hear that you’ve been receiving your medications smoothly and on time.
Our team works hard to ensure that every delivery is reliable and that any queries are resolved quickly, so it means a lot to know that this has made a positive difference for you. We’re especially glad to hear that you find our service friendly and helpful.
We really appreciate your continued trust and loyalty. If you ever need anything at all, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
RXLive Patient Support Team
Terrible prescription service.. AVOID!!!!
Terrible prescription service. After the 3rd time of our prescriptions taking over 2 weeks to arrive we finally said enough is enough and moved to a different one. The final straw was when I enquired where my meds were after waiting nearly 3 weeks for them and they lied to me and said they had been sent out 2 days earlier when in fact I got a message from Royal mail 2 hours after my enquiry to them saying they had received a notification from RX Live to pick up my meds!! They are blatant liars!! Also my doctor confirmed that they approved the prescription 3 weeks earlier so why was it not sent out? They obviously forgot all about it and only realised after I enquired about it. I would never recommend this pharmacy.. i would steer clear of RX Live unless you dont mind waiting a long time for your meds!
17 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
We’re very sorry to hear about your recent experience, and we truly appreciate you bringing this to our attention. This is not the level of service we aim to provide. Our manager will be in touch with you shortly, and we have already requested additional information so we can investigate this matter urgently and understand what went wrong.
We would also like to clarify that orders do not typically take two weeks. Once all details are confirmed, we deliver the next day.
If there was a delay, it may have been due to a few possible factors:
New accounts may require address confirmation. In addition accounts need to be set up as instant dispatch.
Items may have been out of stock, in which case we begin sourcing them immediately. Our team will always call you to offer suitable alternatives if this occurs.
Thank you for your patience, and we look forward to resolving this with you directly.
Kind regards,
RXLive Patient Support Team
Great support from Dylan
Great support from Dylan. He has been amazing and delivered to the Highest Standards
25 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
I cannot fault Rx since I've been with…
I cannot fault Rx since I've been with them.
Like many people getting prescriptions dispensed on time, dealing with g.p staff and then waiting in queues at pharmacies, sometimes items out of stock, or rude pharmacy staff,can be very stressful. RX have only ever sent my medications ahead of time with email alerts about getting an order ready and then email alerts with tracking for the incoming medications. As someone who needs multiple medications each month it has quite literally lifted a HUGE stressor from my life.
I would recommend them from my experience.
I would also like to personally thank them for providing a competent and reliable service. Keep up the good work!
Victoria
20 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Hi Victoria,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that RX has helped remove stress from your monthly medication routine.
We know how challenging it can be dealing with delays, queues, stock issues, and the pressures of managing multiple medicines — so it means a lot to us that our service has made things easier for you. Our team works hard to ensure orders are prepared early, communicated clearly, and delivered reliably, and your feedback reassures us that we’re getting it right.
Your recommendation and personal thanks are genuinely appreciated. We’re grateful for your trust and will continue doing our very best to provide the consistent, dependable service you deserve.
Kind regards,
RXLive Patient Support Team
Reliable and efficient
Reliable and efficient, any problems are dealt with immediately.
19 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Service is easy to use
Service is easy to use, got my meds quickly, staff are friendly
12 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Friendly service
Friendly service, can speak to someone on the phone quite quickly
12 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Received my medication within 24hours
Received my medication within 24hours! Quick service. Thank you
7 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
Order meds without my consent
Joined this company to take the hassle out of going to a pharmacy to collect medication. For some reason they decided to go into my patient records and order repeat prescription scripts without my authorisation! I didn't even tell them what meds I was requesting or when I needed them. They just ordered all my repeat items! Customer service offered a weak reason for the issue, but didn't seem bothered either way! I cannot use a pharmacy I don't get an honest response from, or act outside patient consent.
In addition, following rxlive reply, I can confirm I have emails from both my GP surgery & Rxlive stating it was a live prescription request. So their reply here looks is an attempt to mislead and deflect from their requests to submit prescription meds without consent of the patient. RX have copies of the emails, so this reply is an untruth, I'm being polite with that word!
11 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good afternoon Paul,
Thank you for taking the time to write and for attaching the evidence. I’ve reviewed your email alongside the GP surgery’s confirmation, and I want to say—without reservation—that I am genuinely sorry.
You are absolutely right: we should have taken responsibility immediately and apologised for the inconvenience caused. Instead, our initial response attributed the issue to a “technical problem,” which missed the point entirely. Regardless of the reason, the impact was on you, and as Head Pharmacist, we are sorry for the issue at hand and for the unsatisfactory experience you’ve had.
After investigating the situation, I spoke directly with the verifying pharmacist and updated you via email.
I have also spoken with the team responsible for our review system to ensure the notes are corrected and reflect the accurate sequence of events.
When someone joins RXLive, my goal is for them to feel like they have a trusted family member at the other end—someone who genuinely cares about their health and peace of mind. I sincerely apologise that we fell short of that standard in your case. Normally, situations like this wouldn’t come directly to me, but when a patient has a poor experience, I believe it’s my duty to step in and make things right.
I recognise that trust is earned through actions. If you’re willing, I have emailed you a solution to make this right for you, if you can reply I would be grateful.
Again, Paul, I’m sorry. You were entitled to a straightforward, accountable response and you didn’t receive that. Thank you for bringing this to my attention; I’m using your feedback to fix our approach.
Kind regards,
Head Pharmacist
RXLive Patient Support Team
Excellent service
Been with RX for 5 years now for all the family. They are 100% reliable and have a great online chat system. When medication is particularly urgent they ensure that needs are met. Thoroughly recommended.
8 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your wonderful feedback!
We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!
Kind regards,
RXLive Patient Support Team
They need to tighten up practices & procedures… had enough
Constant chasing month on month. A lot of undue stress. They even delayed important new medication on different scripts and received at different times when one regular medication was out of stock and delayed them further when promising me they would send the other prescriptions out repeatedly. Some other practices also questionable.
6 november 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Good morning,
I’m truly sorry for the frustration and repeated follow-ups you’ve experienced. That’s not the level of service we strive to deliver, and your feedback about split prescriptions, stock delays, and unmet promises is very concerning to us.
We’ve escalated this to our management team to review your dispensing and communication history in detail. Our goal is to strengthen our processes and ensure this doesn’t happen again. Some of the immediate actions we’re taking include:
Syncing your repeat items so they’re sent together whenever it’s clinically and logistically safe to do so.
Improving our stock checks and updates before dispatch, especially around manufacturer back-orders.
Enhancing follow-up and communication on any delivery commitments we make.
In reviewing your account, we can see that one of the items is affected by a manufacturer supply issue — something unfortunately outside any pharmacy’s control. Our records also show that we were able to source this item through our specialist team, which is not something many pharmacies can do. We completely understand how frustrating this must be, but please note that switching pharmacies won’t resolve the shortage since the item is not currently being produced.
That said, we want to make things right and rebuild your trust. Please reach out to our Patient Care team (details available on our website), or DM us privately with your full name, postcode, and best contact number. This will help us locate your account, provide a clear explanation, and ensure a proper resolution is arranged.
Thank you again for bringing this to our attention — your feedback helps us improve, and we’re committed to doing better moving forward.
Kind regards,
RXLive Patient Support Team
i signed up with rxlive through aviva…
i signed up with rxlive through aviva digicare+ since it was part of my workplace perks and asked to get my prescription delivered. i didn't get it within the estimated delivery dates, so I called (they answered within 28 seconds!) and asked what was happening. Dylan (the manager) walked me through it and sped my order up and even automatically set me a repeat order up so i don't have to do it every time! five stars to him, lovely guy and i'm really impressed with the service. thank you
22 oktober 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your lovely feedback! We’re really glad to hear you signed up through Aviva DigiCare and that you’ve had such a positive experience with our team. I’m delighted Dylan was able to assist quickly and get everything sorted for you — he’ll be thrilled to know you appreciated his help.
We’re happy to have you with RXLive, and we’ll make sure your repeat prescriptions continue to arrive smoothly.
Thanks again for taking the time to share your experience — we truly appreciate it!
Kind regards,
RXLive Patient Support Team
Constantly have to chase them to send…
Constantly have to chase them to send out medication. Pharmacy holds on to the prescription sometimes for 2 weeks then shows as dispatching which stays for 1 week with no progress. Every time I chase them they say “we will make you a priority customer “ they send it out the next day but every single time I have to message them to ask why is it not being processed. It’s tiresome and inconvenient having to constantly chase.
Edited to reply : 9 times I have had to do this with not one prescription being straightforward. Out of the 9 times you would think someone would have had the idea to set it to “auto dispatch” in the live chat. Also none of those prescriptions have been ordered as early repeats.
21 oktober 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you for your feedback — we completely understand how frustrating it can be to keep chasing your medication. Once your account is set to auto dispatch, your prescriptions will be automatically sent for next-day delivery as soon as we receive them, so there’s no need to message us each time.
Please contact us via the in-app live chat so we can activate this for you. The priority service only allows us to order your medication in advance of your prescription, whereas auto dispatch ensures it’s processed immediately once received.
We’d also like to clarify that delivery should not take two weeks — we’ve flagged this review and will review your account with IT. Please can you confirm you're a patient at RXLive.
Update: Thank you can you just email us at support@rxlive.co.uk with the attention of Dylan of patient service manager he will get this account sorted and updated!
I can now confirm all your deliveries are set up without prompting.
We’ll make sure your account is correctly set up moving forward to prevent any further delays.
Kind regards,
RXLive Patient Support Team
Started using them for a few weeks
Started using them for a few weeks, rushed my emergency medication through as they was important I got them straight away customer service is brilliant always respond to me. Thank you will recommend to people
20 oktober 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your lovely feedback!
We’re really glad to hear you’ve had a great experience with us and that we were able to get your emergency medication to you quickly. We always aim to provide the best possible service and communication, so it means a lot to know we’ve met your expectations. Thanks again for recommending us!
Kind regards,
RXLive Patient Support Team
I would simply like to recommend RX and…
I would simply like to recommend RX and thank them for great service. I needed to order repeat medication early so I would not run out whilst away, they sorted it in three days. The fact that you can communicate with them and the respond! is very much a plus compared to other postal services I have used. Thanks again RX and keep up the good work.
13 oktober 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind review! We’re delighted we could get your early repeat sorted within three days so you didn’t run out while away. It’s great to hear that our two-way communication made a difference for you—being responsive is really important to us.
If you ever need anything else, just drop us a message and we’ll be happy to help. Thanks again for recommending RX, and we’ll keep up the good work!
Kind regards,
RXLive Patient Support Team
Faultless!
Nothing but praise for this company! I have contacted RXLive several times over the past few weeks for various things and they have been extremely helpful, resolving and responding to my queries very quickly. Nothing feels like too much trouble, 10/10! Thank you!
9 oktober 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words! We’re absolutely delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure every query is handled quickly and efficiently, so it’s wonderful to know that’s been your experience. Your 10/10 feedback means the world to us — thank you again for your trust and support!
Kind regards,
RXLive Patient Support Team
A very professional service
A very professional service , I cannot fault them, instant pick up on free calls for help. Prescriptions for both my husband and I arrive on the day of the month I chose and very well packed. Changes can be made instantly with just one call, they are polite and efficient I’m so glad I chose RX live for delivery after our Drs surgery ceased supplying prescriptions to their patients.
9 oktober 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for the wonderful feedback! We’re delighted to hear you’ve found our service professional and responsive, and that your and your husband’s prescriptions arrive on your chosen day—securely packed and on time.
Making changes quickly and easily over the phone is exactly the experience we aim for, so it’s great to know the team’s politeness and efficiency came through. We’re also glad we could support you after your GP surgery stopped dispensing.
If there’s ever anything more we can do, please don’t hesitate to call—our team is always here to help.
Warm regards,
RXLive Patient Support Team
The five star rating is due to them…delivering exceptional service
The five star rating is due to them doing what they say.
I have to give a special shout out for Thomas for his empathy and his ability to deliver.
So many other similar companies have expanded but they can't maintain the customer service the originally had offered.
29 september 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your five-star review! We’re delighted to hear that our service delivered on its promises and that Thomas’s empathy and dedication stood out to you. We’ll be sure to share your kind words with him. Maintaining exceptional customer service, even as we grow, is something we take great pride in, and it’s wonderful to know this has been reflected in your experience.
Kind regards,
RXLive Patient Support Team
RXLive provide exceptional services for…
RXLive provide exceptional services for medication delivery. They are prompt at delivering my medication and always go above and beyond in ensuring any of my concerns are quelled. I would recommended their services to anyone who has had trouble with pharmacies and getting medication in the last. These guys really care.
15 september 2025
Review zonder uitnodiging
Antwoord van RXLive Pharmacy
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure medication delivery is prompt, reliable, and stress-free, so it’s wonderful to know this has made a difference for you.
We truly appreciate your recommendation and are grateful for your trust in us. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
RXLive Patient Support Team
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