BHN Rewards (formerly Rybbon) Reviews 

I have been using these cards to get custom cards away for incentives. I started using them before they initiated the business/corporate accounts. Once they did, I got registered and placed my order. That was fine. Ever since then I have tried to order more cards several times and I get a message saying to contact customer support to update my account before submitting an order. I tried to use the chat, they tell me to call after two hours of being bounced around to different people. I called several times and they bounce me around to different depts/people and then say they will open a "ticket" and get this resolved asap for me. Following this I get an email from a customer service specialist that suggests i 1. check my internet connection. 2. try a different browser. 3. use a different device. Pretty insulting suggestions rather than any actual help to give them thousands of dollars a year in business. Going elsewhere and I suggest you do the same!!!

We've been a BHN Rewards client since it was Rybbon, so this isn't a first-impression complaint — it's a long-term customer watching the quality of support fall off a cliff.

In late July, we were introduced to a new client development manager, as we learned these gift cards are counted as promotional cards and only last 3-6 months. Side note: we didn't realize it previously because we used to order smaller amounts of cards. This time, we bought a large amount of cards to get us through the year (because the platform is hard to use - might as well knock it out in one order).

Anyway, we asked whether gift cards could be issued with a longer expiration window. She confirmed it was possible but said she needed our proxy/card numbers, then our order #s, then the amounts (all in different emails dragging out over more than 2 weeks). Finally, she responded that there was nothing she could do. I asked her to meet us halfway - we understand we may lose the gift cards that expired, but we'd like to extend the soon-to-expire cards by 6 months at no cost.

The response to that was a single line: "You'll have to reach out to Customer service." When we pushed back, we were told that as an "on-demand" client we don't have an assigned account manager and nothing more could be done. A sales manager then stepped in — not to fix anything, but to tell us the cards had expired on our watch and that our frustration wasn't fair, without once acknowledging the weeks we'd spent providing exactly what was asked for.

We weren't asking BHN to waive their terms entirely. We asked for a middle ground on a batch of cards that hadn't even expired yet. Instead, we got redirected and blamed. The ordering platform has never been intuitive, but the support team used to make up for it. That's gone now. We're closing our account and taking our business to another platform.

Feedback on their platform: when you check out, you can't pay for the tax and shipping. Those are billed as two separate invoices a week or so later. When we came back to pay them, the platform often locked us out for 24 hours because of too much payment activity.

Overall, there are much better companies for bulk gift card orders with easier-to-use platforms that understand how to treat customers.

This is definitely a scam. Was given USPS tracking info that did not work for anything and told I have to wait even after card did not show up for 3+ weeks. Refuse to take responsibility or remedy the situation. Just blame Amazon and can't explain the lack of tracking data. Do not use this company

Following a purchase for an e-gift card I have tried to contact BHN to find out where my order is. The company has taken payment and 48hrs later have supplied nothing.
My attempts to contact them have gone unanswered, despite a note saying we’ll be in touch shortly.

Very, very disappointing service for products that are not sold as stated.

Any small savings you make most less than 10% may not be worth the time and effort spent in trying to actually receive what you’ve paid for.

Can't believe 3 weeks trying to do a cycle to work scheme and this people still not understanding what to do.
Staff still not able to access to the scheme. Not seems genuine

Worse experience for cycle to work scheme. Stay away otherwise you'll waist so much time, also I can't believe how the gov give a this companies to work. Unbelievable. Scammera

I experienced several bugs on the website e.g. icons not displaying or search results returning query code. Only debit cards accepted for voucher purchase - slightly disappointing given SmartSpending/Westfield Reward accept it.

Avoid like you would avoid the plague. All staff I have dealt with have told bare faced lies, they do absolutely nothing to help or support any issues you may have. I have been "battling" (best choice of word I can use) this cowboy outfit for many weeks and I'm still no closer to receiving my "certificate" for the cycle to work scheme. I was PROMISED yesterday (7 April) it would sorted today 8th April. NOT SORTED!!! they have now asked for another 48 hours to "figure what the issue is" THE ISSUE IS THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS...... YOU HAVE BEEN WARNED. I wonder if they'll respond to this?????? Latest update as 11 April. They are now blaming my company for the delays, but when asked to provide evidence of this, they have not done so as yet. They have now flat out refused to provide evidence that it is my company at fault. If they're so sure it is my company PROVIDE THE EVIDENCE and I can take it to my company and deal with it.

I had enough points for a pretty good gift card. It went through BHN that sent a physical amazon gift card for some reason. What a surprise it never arrived and their response is wait longer, then just tough luck. I wonder how many people have their card "lost" in the mail.

My card has been refused because of "security" reasons. They said my card had the wrong name although my name was clearly printed on it and it was sent to my email and was purchased for me by a lawyer. They wanted me to take a picture of the front and back of an ecard. You can't even talk to anyone on the phone unless you know another language. They haven't (won't) resolve it keep saying that it is pending. I lost my item because the sale went away. I find them unwilling to resolve issues and difficult to work with. I feel like my money was stolen from by dismissive people.

Terrible company - employer paid funs for this and still said awaiting payment even though they recieved funds. Cancelled order and making payment on card.

Received a $20 rewards based on our EVERSOURCE account. Went to activate the card and initially said it had to confirm things than it said it looked like a scam and denied the activation. Were given instructions how to receive a new card via BHN but the hoops that we were required to go thru for the $20 was very frustrating. Replied back from BHN took over 4+ weeks. Just not worth the trouble. Stay clear of BHN if at all possible.

DON'T DO IT! They take your money automatically, then reject your order without explanation. I called them and it will take me 10 days to get my money back. They need to adjust their systems to take your money only once your order is approved. Ridiculous.

A company that cannot be trusted.

I received a gift through them (a 15€ Amazon gift card), and when I tried to redeem the code, it said it had already been used. I contacted them and they told me to ask Amazon for a review. After Amazon reviewed it and said to me that the code had already been used, I contacted them again and attached the email that Amazon had sent me. They don't care; they don't admit to doing things wrong, so they make it clear that they are very unreliable.

They issued a card that's practically unusable, it got declined at around 10 different merchants I used it at. I sent them proof and screenshots of that, and the only support I received was that they can't see the transactions in their system, so I'm stuck with a $120 card that I can't do anything with for weeks.

Come to use my reward and tells me system blocked. Message the company and never get any response or help. Can usually see it again in 24 hours but no help when your at a till. Always happens with Morrisons e-gift cards. Absolutely useless. Happened a number of times now. Going to print them as soon as I receive them from now.

I received two gifts recently and I chose a MasterCard debit card for both of them Neither of the cards actually work - won't add to ApplePay (even though it says it should) and doesn't work for purchases (I tried significantly lower amounts than the value of the cards at 4 different providers, all of which meet the requirements based on provided documentation). Customer service is practically nonexistent - robot agents that hung up on me twice.

recently got a voucher through an employer. my employer was prompt in paying for the voucher; the process to set up an account was fine (and they promptly answered a query with me being locked out of my account by accident), but BHN Rewards was disappointingly slow in processing the order to produce the voucher. missed out on Black Friday sales as a result

10 f'in mins doing the freaking survey to actually get nothing.