Saberx Reviews 

UPDATE: The shipping of my product was by a different shipper than explained. I was told my package was coming via Purolator, when it was actually coming by Dragonfly. Once i could track the packaage I found where it was. The lightsaber was delivered, and for a $99.00 mystery sword, it works pretty well. the product is great value for the price.
Now they just need to improve their communications.

I placed an order 3 weeks ago. I have emailed or messages 3 times over the last 3 weeks an have recieved zero communications in return. At my second attempt at messaging i got shipping notice, but the notice has not been filled, so it was litterally just creating a shipping tag. I have seen years of good reviews for SaberX, so i dont understand this level of screw up. Perhaps the boss is on Vacation, but im not thrilled with the lack of response.

Took over a week to start shipping after order placed. Customer support advised theyd follow up and never did

The lightsaber was Awesome.

The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of the PCB), and they did not answer my question adequately. I was able to find the information once it arrived, so all is well. Ultimately, I am satisfied.

I got the 99$ mystery saber, ordered it a few days before Canada Post suddenly went on strike...again. They worked diligently as they could to get the product out under trying circumstances and I commend them for it. I got the saber today and lit it up, it's a beautiful product with a wide array of features.

My whole family is slowly turning into a Saberx family. I love it. I was sad to see that the pink hilt was being discontinued. I have a daughter and daughter in law that love pink.

I received my First Steps Lightsaber & I absolutely loved it. The blade was amazing & the sound effects plus colour was great. My only issue is that I received the wrong colour, I ordered black & I received blue. I sent a customer support message but haven’t heard back. I’m pretty upset about the colour change as I needed the black for an upcoming cosplay & I paid a lot of money to receive the wrong colour. Other than that though the packaging is great and the actual saber is awesome.

I got my hardcase within 10 days of buying it at comiccon

Thanks

Shipped quickly and no hidden charges or tariffs!!!! My kids love it!

Can't complain about the value of a $99 mystery saber, but after waiting a month (when the website heavily implies 10-14 days) and having to ask for an update 3 times before getting a reply (but no update on my order), the saber itself was underwhelming. Spend the extra money and buy the saber you want.

Ordered Aug 13, paid for express delivery still have not received order,
Have called several times with promises to get it sorted but still nothing.

Good quality for a good price. Shipping time was reasonable and the product was in good condition and well packaged. As luck would have it, I purchased a randomized saber through the mystery box offer and received a model that I already owned, but now I can combine the two and use them as a saber staff.

Le service de remboursement, jai envoyé un courriels j'ai meme appellé le bureau chef a Montréal pour tenté de régler mon problème et je n'ai jamais eu de retour dappel.

I wouldn't know! I haven't receive anything yet!

there is this time issue with Canada post where it seems to flow backward...

will let you know when I get it!

well what do you know!!! just got it this morning! and its perfect.

super happy about it! TX guys will order more for my Decor! ;)

Awesome delivery, and the saber is PERFECT! ^^👌

EDIT: Despite their recent response, I want to clarify that I never received any call from them, nor was any of the information they now mention ever shared with me. My sabers are not USB-C or micro-USB as shown on their site, but instead use an outdated round charging port. Also, support only ever replied once to my initial email — asking for more photos and details I had already provided. I still sent new photos as requested, but after that they completely stopped responding.
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I purchased a mystery box (3 Baselit + 1 Xenopixel) for $559. I was fully aware of the pack composition, so that was not the issue. The real problems are:

- None of the sabers I received match the models shown on their website.
- The sabers advertised online feature more details and USB-C charging, while the ones I received came with older charging ports.
- It feels like the order was shipped directly from China with outdated stock.
- One of the sabers even looked used, with visible marks on it straight out of the box.
- Customer support initially replied once asking for photos and details, but since then they have completely ignored my follow-up emails for several days.

For such a purchase, I expected quality and at least a responsive after-sales service. Instead, I got questionable products, outdated models, and a non-existent customer service. Very disappointing experience — I cannot recommend this store.

Based on your review guidelines. I cannot write a review at this time.

Product: 5/5
Customer suport: 5/5
Shipping time: 5/5
The experience shopping at saber x was superb, i was a idiot and ordered my saber to the wrong adress and they were extremely helpfull in the proccess of correcting it, the saber shiped in 2 days and was delivered in less than a week, the quality of the saber is wonderfull aswell, extremely acurate and bright, the speaker and sound board are wonderfull aswell, the construction is solid and despite them saying light dueling only with xenopixels, you can swing pretty damn hard with no damage, i do recomend removing any rings before handling the saber tho lmao.

Got a mystery box pack and managed to damage two of the cores during assembly. The company shipped out replacements without charge in reasonably good time, and were open and clear in communication.

Perfectly happy with the way I've been treated!