Safaricom PLC Reviews 

I wish I could give this company zero stars. They were once known for excellent customer service, but their standards have drastically declined. Reaching them by phone has become nearly impossible, and if you accidentally send money to the wrong recipient, their assistance is virtually nonexistent. They simply instruct you to submit a reversal request to 456, which is entirely unhelpful. Even worse, they prioritize the recipient over the sender, allowing the recipient to decline the reversal request—even when the funds rightfully belong to the sender.

Slow MPESA transaction,you end up doing double transactions.

It's become impossible to get help by human help. The recorded help goes nowhere. Data and airtime bought by clients goes only half the journey. Thieves and sluggards is what it looks like.

They are collaborating with the current regime in abducting and killing of youths.

Am very disappointed at your customer service.
Am calling for my issue but they are not assisting.

Doesn't respect their clients Data Privacy

I had the worst experience with safaricom

bad bad heheh is afrca what can u expect i wonder that they even have a bit

How can someone charge to talk to customer service don't get me started on the free hotline they give unnecessary information man I just need to talk to a person not know about claiming of lost funds.

This company has made my life incredibly difficult. I’ve emailed them multiple times and called customer service, but it feels like they just don’t care. The network goes down for hours, and when it finally works, it freezes or cuts out every other minute. It’s been so frustrating that I had to switch my phone number to for my work already without even realizing the hassle it would cause, and now I’m stuck between two services that aren’t working properly.

fascist turds who supported the Kenyan govt during blackouts and killing of gen z protesters

I could give them minus 10, as they are a horrible organisation, enablers of human rights abuses, abductions and today harassing competitors like Starlink. Using them is enabling despotism and disappearances in Kenya

I don't know the so called work of customer support ,you are the poorest network ,how can you tell me to follow money sent wrongly by myself yet you know very well the recipient mighty not received the call

Slow response time on domain and hosting queries. The support team/engineers seem not to be knowledgeable about this. Just stick to voice and Mpesa.

If had to give them a negative rate I would. This is a scam company, the largest but operated by thieves. They store my money blocked my sim card with no notice and my money was blocked. They asking me to certify my documents through Kenya embassy that I do not have any where close to where I live. Keep the money and I hope it helps you.

Tried to contact Customer Care Team to block a sim as the phone was stolen. No help at all total waste of time. So annoying and frustrating.

Much appreciation to Safaricom customer care, Mpesa reversals You really helped me to get my money back. Thank you you for your services. This is the communication network to keep for life.

Since Ndegwa took over Safaricom, their services are deteriorating by the day. It first started with the customer support service. Followed by frequent outages of MPESA payment services. Withdrawals from PayPal have become worse. If Equity could actualize their instant withdrawal feature, Safaricom will significantly lose out. Whoever said it should be headed by a Kenyan was absolutely wrong.