Safemile Auto Transport Reviews 

Antwoord van Safemile Auto Transport

22 aug 2023

Dear Wendy,

We are reaching out to offer our heartfelt apologies for the disappointment and frustration you experienced during your interaction with our car transport service. We genuinely regret any inconvenience you've faced and want to assure you that your feedback is taken seriously.

We understand that you received an initial estimate of $850 to transport your car from CA to CO two months ago. It's disheartening to learn that the cost was communicated as $1,100 on the day you were expecting transport. We acknowledge that this discrepancy in pricing, which can be perceived as a "bait and switch," is not reflective of the level of service we aim to provide.

Please allow us to provide some context surrounding your situation. When you initially booked our services, you provided a specific pick-up window, which our team was ready to accommodate. However, we understand that plans can change, and you later requested a modification to your pick-up dates. Despite the initial preparations made by our team, we were informed that you wished to explore other options.

In an attempt to rectify the situation, our manager extended a discount as a gesture of goodwill. We deeply regret that we were unable to reach a resolution that met your expectations, and for this, we apologize.

Your experience sheds light on areas where we need to improve, and we thank you for sharing your perspective. While we understand that you chose another transport company, we are truly sorry that your experience with us was not reflective of our commitment to transparency and excellent service.

If you would be open to discussing your experience further, we invite you to contact us at feedback@safemileautotransport.com. We value your feedback and want to ensure that we learn from this situation to provide better service in the future.

Once again, we extend our sincerest apologies for any frustration you've experienced. We appreciate your time and your willingness to share your concerns, and we hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Antwoord van Safemile Auto Transport

22 aug 2023

Dear Thomas, We sincerely apologize for the disappointing experience you had with our car shipping service. Your feedback is invaluable to us, and we deeply regret the inconvenience and frustration you encountered during this process.

First and foremost, we want to acknowledge the miscommunication and the lack of coordination on our part. We understand that you were looking forward to a smooth and hassle-free shipping experience, and we genuinely apologize for falling short of your expectations.

After reviewing your case, we found that the initial driver we arranged was unable to pick up your classic car due to its ground clearance of 5 inches. This unforeseen circumstance resulted in a delay and an unexpected setback for which we take full responsibility.

Additionally, the second driver we found requested additional funds for the shipment, which was not communicated effectively or in line with our commitment to transparency. We understand that this added a layer of frustration and confusion, and we deeply regret any inconvenience this caused you.

Regarding your interaction with Joseph, we acknowledge that he was not available when you needed to reach him. This is not the level of service we aim to provide, and we're actively addressing this matter to ensure better availability and communication moving forward.

We have taken your feedback to heart, and we are committed to making significant improvements to our services. We are revisiting our processes to prevent similar issues from occurring in the future. Your experience has highlighted areas that need our attention, and we are dedicated to rectifying them.

To make amends for the inconvenience you faced, we would like to offer you a free shipping service on your next move within the next two years. We understand the importance of regaining your trust and ensuring your satisfaction, and we assure you that we will be way more careful this time. Kindly reach out to us at feedback@safemileautotransport.com, and we'll be glad to assist you with arranging your next shipment and applying the special offer.

Once again, we extend our sincerest apologies for any distress this situation has caused you. We genuinely appreciate your feedback and your understanding as we work to enhance our services. If there's anything else we can do to rectify the situation or assist you in the future, please do not hesitate to reach out to us.

Thank you for your time and consideration.

Antwoord van Safemile Auto Transport

30 jul 2023

Dear Evelyn,

Thank you for taking the time to share your positive experience with Jimmy and our team at Safemile Auto Transport! We are delighted to hear that Jimmy's professionalism and assistance made a significant impact on your transport company. Providing top-notch service to our partners is of utmost importance to us, and we're glad Jimmy could meet your expectations.

Your kind words and feedback motivate us to continue delivering exceptional service and support to all our valued partners. If there's anything else we can assist you with or if you have any further transport needs, please don't hesitate to reach out. We look forward to working with you again in the future!

Antwoord van Safemile Auto Transport

30 jul 2023

Dear Oleg,

Thank you for leaving a positive review about Eric and your experience with Safemile Auto Transport! We are thrilled to hear that Eric provided you with amazing service. Customer satisfaction is our top priority, and we're delighted that Eric's efforts made a positive impact on your transport experience.

We appreciate your feedback, and it means a lot to us. Should you have any further transportation needs or questions, feel free to reach out to us anytime. We look forward to assisting you again in the future!

Antwoord van Safemile Auto Transport

30 jul 2023

Dear Cristian,

Thanks for the kind words! We're glad Eric provided you with amazing service. Your satisfaction is our priority. If you need further assistance, feel free to reach out. We look forward to serving you again!

Antwoord van Safemile Auto Transport

30 jul 2023

Dear Adina,

Thank you for your positive feedback! We're delighted to hear that you had a good experience with us. Jimmy takes pride in providing proactive and efficient service. If you have any more shipping needs in the future, don't hesitate to contact us. We'll be here to assist you!

Antwoord van Safemile Auto Transport

30 jul 2023

Dear Nataliya,

Thank you for your kind words! We're thrilled to know that you had a great experience with Eric. Your satisfaction is our priority, and we appreciate your trust in our services. If you ever need vehicle transport again, feel free to reach out. We're here to help!