Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Toon meer
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Lees wat reviewers zeggen
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Toon meer
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Toon meer
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contactgegevens
1A Market Street, CB10 1HZ, Saffron Walden, Verenigd Koninkrijk
- saffronbs.co.uk
4,6
Uitstekend
271 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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It is impossible to set up an online…
It is impossible to set up an online account as the system will not accept a legitimate password. Appears to a known problem but is not fixed. It does not give me the confidence to deal with this organisation.
27 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced when trying to set up your account online.
We understand how frustrating this must be, particularly when you’re entering valid information and the system is not accepting it. Due to high demand for our ISA accounts, we have seen increased volumes of applications, and we are aware that this has impacted parts of our online journey for some customers.
We take this feedback seriously and are continuing to review and improve our systems. In the meantime, we would really like to help you get your account set up as smoothly as possible.
We would also like to formally record your dissatisfaction as a complaint. This will allow us to fully investigate the matter and ensure we take the necessary steps to prevent similar issues in the future.
If you could provide us with your contact details or reach out to our customer service team directly, we will work to resolve the issue as quickly as possible.
Thank you again for your feedback – it is invaluable in helping us identify and address areas where we need to improve.
Problematical Website and Appalling and Discourteous Service
On Thursday 26 March I attempted to open a Saffron BS ISA issue 3 account offering 4.5% interest.
I spent several hours trying to do so but on multiple occasions the form requiring passwords and memorable questions failed to accept my entries
This despite my ensuring that the passwords I entered were no less than 10 characters and no more than 30 characters in length and contained upper and lower case letters as well as numerals and special symbols.
I tried various passwords adhering to the above criteria without success.
I then phoned for help and after waiting 20 minutes finally got through to an operator who agreed that some customers had experienced similar difficulties in opening the account.
She suggested that a colleague (Alastair) call me back the following day to help resolve the issue and booked the call for 3.30 pm.
I did not receive the call back.
I have today again tried opening the account with similar results.
After waiting for 30 minutes I phoned again and waited a further 71 minutes before being connected to one of their operators (Christine) who checked Alastair’s diary and confirmed that the call had been booked for 3.30pm this afternoon.
Christine then walked me through the entire application process again with the same result: my passwords and memorable questions were not accepted.
She then explained that it was difficult to see what was happening without being co-located with me. I agreed and said that even if I had been called back the same situation would apply.
So, I have spent a cumulative total of some 5 hours on line and 91 minutes on the phone and have still not been able to open the account.
During this process I have cleared the cache on my laptop and used various different browsers (Safari, Chrome and Firefox), all to no avail. your website will not accept my password or memorable question / answer.
I feel frustrated and angry about the level of service that Saffron BS have provided and still wish the technical problem to be resolved so that I can open the account.
In addition I expect some compensation (£100 would seem reasonable) for the inconvenience and frustration I have experienced on both days, not least of which the discourtesy shown in not calling me back.
27 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share such a detailed account of your experience. We’re very sorry to hear about the difficulties you’ve encountered when trying to open your ISA and the level of frustration this has understandably caused.
This is not the standard of service we aim to provide. We’re particularly concerned to hear about the issues with our online application process, the time you’ve spent trying to resolve this, and that a promised call back did not take place.
Due to exceptionally high demand for our ISA accounts, we have experienced significantly increased volumes of applications and enquiries, which has regrettably impacted both our response times and, at times, elements of our application journey. However, we fully recognise that this does not excuse the experience you’ve had.
We would also like to formally record your dissatisfaction as a complaint. This will allow us to fully investigate the matter and ensure we take the necessary steps to prevent similar issues in the future.
Thank you again for your feedback – it is invaluable in helping us identify and address areas where we need to improve.
Is there anyone there?…
I have been trying to open a cash ISA with them. Not an enjoyable experience. Their competitors offer a slick up-to-date process, not something from the 20th century.
Far from clear whether my application had gone through so I sent them an email. No response to that. So I later phoned them. On hold for 15 minutes before hanging up. Had another go at emailing them - still waiting for a response. 
27 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your feedback. We're sorry to hear about your expectations on this occasion.
We understand how frustrating it must have been not to receive updates on your application and to experience delays when trying to contact us. Due to high demand for our ISA accounts, we have seen increased volumes of enquires, which has regrettably impacted our response times when answering member calls and emails.
We would also like to formally record your dissatisfaction as a complaint. This will help us to investigate the matter further and ensure that we take the necessary steps to prevent similar issues in the future.
Please allow us the opportunity to assist you further. If you could provide us with your contact details or reach out to our customer service team directly, we will work to resolve the issue as quickly as possible.
In house advice regarding Savings at Saffron Building Society
I had an appointment with Kyle Stanway in the Saffron Walden branch to discuss options for online savings accounts. Kyle was knowledgeable of the accounts available and those best suited to me.
Thank you Kyle for your help and advice regarding savings with Saffron Building Society.
17 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your experience. We're so pleased to hear that you found your appointment with Kyle helpful and that he was able to guide you through the savings options available.
We'll be sure to pass on your feedback to Kyle, thank you for choosing Saffron Building Society - We really appreciate your feedback.
If there's anything else we can help with, please don't hesitate to get in touch.
Competitive savings rate
Competitive savings rate. Good servixe. Queries resolved quickly.
14 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your concise and positive feedback! We are delighted to hear that you find our savings rates competitive and that you have experienced good service from our team.
At Saffron Building Society, we strive to resolve queries promptly and efficiently, ensuring that our customers receive the support they need. Your satisfaction is our priority, and we appreciate your recognition of our efforts.
If you have any further questions or need assistance in the future, please feel free to reach out. Thank you once again for your kind words!
An informative and helpful meeting
The appointment we had with Kyle (Colchester office) was very informative on various aspects in addition to assisting us with transferring our maturity balance to another 1 year ISA.
13 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your experience regarding your appointment with Kyle at our Colchester office. We are thrilled to hear that you found the meeting informative and that he was able to assist you with transferring your maturity balance to another one-year ISA.
At Saffron Building Society, we aim to provide our customers with comprehensive support and guidance, and it’s wonderful to know that Kyle was able to address various aspects of your financial needs during your appointment.
If you have any further questions or require additional assistance, please do not hesitate to reach out. Thank you once again for your feedback!
Great customer support
I had an issue with setting up an account but had a quick call with Kyle at Saffron and he was able to resolve the issue and provide visibility of the account on the Saffron App. Gave me a lot of confidence with Saffron Building Society and will be using them more in future.
12 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your experience with us! We are delighted to hear that Kyle was able to assist you in resolving the issue you encountered while setting up your account and that he provided you with visibility on the Saffron App.
At Saffron Building Society, we strive to ensure our customers feel confident and supported in their banking experience, and it’s wonderful to know that Kyle’s assistance has encouraged you to use our services more in the future.
If you have any further questions or need assistance, please do not hesitate to reach out. Thank you once again for your kind words!
Very helpful
I was impressed with the thoughtful and efficient help I received from Caroline when I telephoned.
10 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind feedback regarding your recent interaction with Caroline. We are thrilled to hear that you were impressed with the thoughtful and efficient assistance she provided during your call.
At Saffron Building Society, we pride ourselves on delivering exceptional customer service, and it’s wonderful to know that Caroline exemplified this during your experience. Your satisfaction is our priority, and we appreciate your recognition of our team's efforts.
If you have any further questions or need assistance in the future, please feel free to reach out. Thank you once again for your feedback!
Kyle at Colchester branch
Kyle at Colchester branch was very helpful and efficient.
9 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your positive feedback regarding your experience with Kyle at our Colchester branch. We are delighted to hear that you found him to be helpful and efficient.
At Saffron Building Society, we strive to provide our customers with the best possible service, and it’s wonderful to know that Kyle made a positive impression during your visit. Your satisfaction is important to us, and we appreciate your recognition of our team's efforts.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you once again for your kind words!
Welcoming
Welcoming, friendly and very professional. Caroline explained everything clearly and was happy to answer our questions.
11 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your wonderful feedback regarding your experience with Caroline. We are thrilled to hear that you found her to be welcoming, friendly, and very professional during your interaction.
At Saffron Building Society, we believe that clear communication and a supportive approach are key to providing excellent service, and it’s fantastic to know that Caroline was able to explain everything clearly and address your questions with ease.
If you have any further inquiries or need assistance in the future, please do not hesitate to reach out. Thank you once again for your kind words!
Kyle was very helpful and gave me good…
Kyle was very helpful and gave me good advice also very friendly
2 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your positive feedback regarding your experience with Kyle. We are delighted to hear that he was helpful, provided you with good advice, and maintained a friendly approach during your interaction.
At Saffron Building Society, we strive to ensure our customers receive the support and guidance they need, and it’s wonderful to know that Kyle made a positive impact on your experience.
If you have any further questions or require assistance in the future, please feel free to reach out. Thank you once again for your kind words!
In recent phone calls to Saffron…
In recent phone calls to Saffron Building Society,I have been helped by first Ruby in the Ware branch and then by Debbie in the Colchester branch.I would like to acknowledge their assistance……and their professional approach.I have been a long standing member of the Saffron for many years now and I have invariably received a consistently high standard of service.I would therefore have no hesitation whatsoever in recommending this institution to anyone. Thank you.
2 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your generous feedback regarding your recent experiences with Debbie. We are delighted to hear that you received such professional assistance from our team members.
At Saffron Building Society, we take great pride in providing a consistently high standard of service to our long-standing members, and it’s heartening to know that we have met your expectations over the years. Your recommendation means a great deal to us, and we are grateful for your continued trust in our services.
If you ever need further assistance or have any questions, please do not hesitate to reach out. Thank you once again for your kind words!
Saffron is always unfailingly helpful
Saffron is always unfailingly helpful. Today, Caroline was very good when I wanted to change an old issue savings account to the latest issue with a better rate. Many savings providers make you do a complicated open a new account, transfer the money online, close the old account - all doing it online yourself in several stages. With Saffron everything is brilliantly easy and Caroline just said she would sort it all out for me. Great service. Thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your wonderful feedback regarding your recent experience with Caroline. We are thrilled to hear that you found our service unfailingly helpful and that Caroline made the process of changing your savings account so straightforward.
At Saffron Building Society, we strive to provide a seamless experience for our customers, and it’s fantastic to know that Caroline was able to assist you efficiently without the complications often encountered elsewhere. Your satisfaction is our priority, and we are glad that you felt well taken care of.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words!
Enquiry about ISA transfer
Chi Cameron was very helpful and clearly explained what action I needed to take to transfer an ISA. She then emailed me the necessary forms.
28 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind words regarding Chi Cameron's assistance. We are thrilled to hear that she provided you with clear explanations and the necessary forms for your ISA transfer.
At Saffron Building Society, we pride ourselves on delivering exceptional customer service, and it’s wonderful to know that Chi exemplified this during your interaction. If you have any further questions or need additional support, please feel free to reach out to us.
Thank you once again for your feedback!
Thank you for your help today
Thank you for your help today. Decided to go back to a pass book for my savings. Very helpful. Thank you
11 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind words! We are delighted to hear that you found our assistance helpful and that you have decided to return to a passbook for your savings.
At Saffron Building Society, we aim to provide personalised service that meets the needs of our customers, and it’s wonderful to know that we were able to support you in your decision.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again.
Kyle was very helpful
Kyle was very helpful, helped me right away and was very polite too.
10 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Kyle was able to assist you promptly and with such politeness.
At Saffron Building Society, we pride ourselves on providing excellent customer service, and it’s wonderful to know that Kyle exemplified this during your interaction. Your feedback is greatly appreciated and will be shared with our team.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
The Kyle Experiance
Kyle's ability to listen, understand, empathise, communicate and ultimately solve problems caused by Saffron's IT systems
10 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your thoughtful feedback regarding your recent experience with Kyle. We are pleased to hear that he demonstrated such valuable skills in listening, understanding, empathising, and communicating effectively to resolve the issues you faced with our IT systems.
At Saffron Building Society, we recognise that technology can sometimes present challenges, and we are committed to ensuring that our staff are equipped to handle these situations with care and professionalism. It’s heartening to know that Kyle was able to provide you with the support you needed.
Your comments will be shared with Kyle and the wider team, as they serve as a great reminder of the importance of customer service. If you have any further concerns or require assistance in the future, please do not hesitate to reach out.
Thank you once again for your feedback, and we look forward to continuing to serve you.
Fantastic service from Kyle
What a great experience… nothing was too much trouble for Kyle who we spoke to in customer services . He was very friendly and managed to sort out everything we needed . Such a refreshing change to deal with someone so professional.
9 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Kyle in our customer services team was able to assist you so effectively.
It’s fantastic to know that he was friendly and went above and beyond to sort out everything you needed. We take great pride in our team’s professionalism and dedication to customer satisfaction, and your feedback serves as a great affirmation of our efforts.
We appreciate you taking the time to recognise Kyle’s hard work, and we will ensure your kind words are passed on to him. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your feedback, and we look forward to serving you again soon!
Cannot withdraw and staff not helping
I gave my maturity instructions and I have been messaging the bank for several days now but there is apparently no way I can access funds from my 'instant access' account now my savings have matured. Things go wrong but staff attitude when they do is a measure of the business. My experience has been very poor.
4 februari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for bringing your concerns to our attention. We sincerely apologies for the difficulties you have encountered regarding your maturity instructions and accessing your funds from your instant access account. We understand how frustrating this situation must be, and we appreciate your patience as we work to resolve it.
We would also like to formally record your dissatisfaction as a complaint. This will help us to investigate the matter further and ensure that we take the necessary steps to prevent similar issues in the future.
Please allow us the opportunity to assist you further. If you could provide us with your contact details or reach out to our customer service team directly, we will work to resolve the issue as quickly as possible.
Saffron Building Society. One of the best
I have used the Saffron Building Society for a number of years. I have always found their savings products competitive and their website easy to operate. I was very pleased to leaen The Saffron offer a loyalty bond, for customers who have stuck with them. Its very refreshing as many financial institutions offer their best rates to new customers only and not their long standing ones.
I had reason to call today, and was dealt with by Kyle who I must say was friendly and helpful. I am sure I will be dealing with the Saffron Building Society for many years to come. Keep up the great work.
30 januari 2026
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your positive experience with Saffron Building Society. We are delighted to hear that you have found our savings products competitive and our website user-friendly.
We take great pride in rewarding our loyal customers, and it’s wonderful to know that our loyalty bond has made a positive impression on you. We believe that long-standing customers deserve the best rates, and your feedback reinforces our commitment to this principle.
We are also pleased to hear about your recent interaction with Kyle. Our team strives to provide friendly and helpful service, and it’s gratifying to know that Kyle was able to assist you effectively.
Thank you once again for your kind words. We look forward to serving you for many more years to come. If you have any further questions or need assistance, please don’t hesitate to reach out.
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