I didn’t realise I needed ID to pay by card & the lady told me I would get a better rate if I ordered online, she told me to go home, order online & go back to collect my euros which I did & got a muc... Toon meer
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Lees wat reviewers zeggen
Cashier who served me after a long wait excellent. Fast travel money available. However 5th in line only 1 lady dispensing cash, whilst 2 collection areas, lady talked to a manager or rep 4 ages, then... Toon meer
Bedrijf heeft geantwoord
Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... Toon meer
Easy to order on line Kept well informed re status of the order Pickup was easy, and the young man who served me was extremely courteous, obliging and had a pleasant disposition ( often lacking the... Toon meer
Bedrijfsgegevens
Over Sainsbury's Travel money
Geschreven door het bedrijf
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contactgegevens
15 Galena Road, W6 0LT, London, Verenigd Koninkrijk
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Uitstekend
8K reviews
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The ordering and collection was a very…
The ordering and collection was a very simple process. Very friendly staff upon collection.
5 september 2026
easy cost effective euro purchases at Sainsbury’s
On line ordering easy and staff very friendly on collection at hazel grove
5 september 2026
The young Receptionist was very helpful…
The young Receptionist was very helpful and friendly.
24 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Chasing for feedback before you’ve…
Chasing for feedback before you’ve completed anything
5 september 2026
Antwoord van Sainsbury's Travel money
Hi Chris,
Thank you for your feedback. We're sorry to hear this was your experience. Customer feedback is important to us, and we understand it can be frustrating to receive a review request before your journey with us feels complete.
We hope everything goes smoothly when you collect your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very fast and efficient very pleased 👍🏻
5 september 2026
As it said on the tin
29 augustus 2026
I ordered my euros on Friday night to…
I ordered my euros on Friday night to pick up Saturday. I got confirmation of my order. then Saturday morning got a text to say I could collect them. there was no queue at the counter staff were pleasant and efficient.
4 september 2026
Good foreign exchange service.
Ordered currency online and collected in store(Cameron Toll, Edinburgh) the next day. Good service.
5 september 2026
easy peasy euros
Good exchange rate; easy to use website and prompt, polite service when I collected them
5 september 2026
The foreign exchange request was easy…
The foreign exchange request was easy to use, available quickly and from a convenient location.
1 september 2026
Fantastic service
Fantastic service. Ordered and collected in a couple of hours. Best rate around using nectar card. Wouldn't go anywhere else.
5 september 2026
Do not buy this card
To convert US$ on card back to GBP worst exchange, extra charge £6 to transfer it back to your bank account.
Historical use:
Hidden charges at every turn and poor exchange rate inc ATM. If card not used for 2 years a monthly fee is deducted until you top it up.
4 september 2026
Review zonder uitnodiging
Antwoord van Sainsbury's Travel money
Hi Nicky,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the exchange rates and fees you experienced. We aim to be transparent about all charges associated with our Travel Money Card, and your comments have been noted. We appreciate your feedback and will share it with the relevant team for review.
Thank you,
Sainsbury's Travel money Customer team
Ordered on line e mail and text nexted…
Ordered on line e mail and text nexted day to say ready to collect.
Brilliant service
4 september 2026
We may randomly close to save money..
I went to pick up my money and you were closed for 25 mins, during the listed opening times. You left a note saying you may randomly close at unpublished times during the day for staff breaks. That is a management problem not a staff problem. Publish fixed break times and sort out your staffing schedules. The member of staff was great but I won't be getting travel money from you again.
5 september 2026
Antwoord van Sainsbury's Travel money
Hi Darren,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate your comments regarding bureau availability. There may be brief closures at quieter times to allow colleagues to take their scheduled breaks, and when this happens, a clear sign is displayed showing when the bureau will reopen. We understand how frustrating this can be, particularly when collecting a pre-ordered transaction, and we're pleased to hear our colleague provided good service. We appreciate your feedback and will continue to minimise any inconvenience for customers where possible.
Thank you,
Sainsbury's Travel money Customer team
Good quick service
Good quick service. Ordered Saturday and picked up Sunday at my local supermarket .
5 september 2026
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