Ordered far east currency (IDR, SGD, MYR) on Tuesday for pick-up Friday but was ready on Wednesday (1 day after ordering). The note denomination was good, no large notes which can cause problem when... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to order online with better rates than just turning up instore. Also benefit from favourable Nectar rates. Like being able to collect inshore and receiving a text to confirm funds ready for colle... Toon meer
Bedrijf heeft geantwoord
Simple to order online. Ordered a day in advance and received a text message and email the next morning to say it was ready for collection. Took the buy back option for an extra £ 4.95 which allows y... Toon meer
Ordered on line to pick up next day. Email confirming straight away, and then another email stating ready to collect. Very quick service, lady at counter very friendly and organised. Have used Sain... Toon meer
Bedrijfsgegevens
Over Sainsbury's Travel money
Geschreven door het bedrijf
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contactgegevens
15 Galena Road, W6 0LT, London, Verenigd Koninkrijk
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Uitstekend
9K reviews
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Quick Service
Quick, easy and efficient service, good customer service at the money bureau.
1 september 2026
Antwoord van Sainsbury's Travel money
Hi Samantha,
We're delighted to hear that you found our service quick, easy, and efficient. We're also pleased that you experienced good customer service from our money bureau team. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Fantastic
I used to use Travel FX for my currency but I have recently been using Sainsbury Travel Money as my go to exchange. The rates are very good and the online process it so easy to use. EXCELLENT!
8 september 2026
Antwoord van Sainsbury's Travel money
Hi Stephen,
We're delighted to hear that you've found our exchange rates to be very good and that our online process is so easy to use. Thank you for your excellent feedback.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi Margaret,
We're delighted to hear about the quick turnaround from order to collection and that our colleagues were friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Ordered on line whuch was very easy
Ordered on line whuch was very easy. Lisa found the packet easily & checked it in front of me. She was friendly & efficient.
8 september 2026
Antwoord van Sainsbury's Travel money
Hi Jackie,
We're delighted to hear that ordering online was easy and that our colleague was friendly and efficient when you collected your order. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi John,
We're delighted to hear that you found our service to be quick and easy. We appreciate you taking the time to share your positive experience with us. We hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Very easy process
3 september 2026
Antwoord van Sainsbury's Travel money
Hi Wendy,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very easy to order online
Very easy to order online. Great exchamge rate too. Notifications clear and helpful. Picking up in store straightforward and staff member was really friendly!
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Mrs Saunders,
We're delighted to hear that ordering online was easy and that you found our exchange rate great. We're also pleased that our notifications were clear and helpful, and that our colleague was friendly during your straightforward in store pickup.
Thank you,
Sainsbury's Travel money Customer team
Great Service …
I ordered in the morning picked up in the afternoon, brilliant service
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Malcolm,
We're delighted to hear that you experienced such brilliant service and were able to pick up your order on the same day. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Excellent service
I was really surprised. I ordered my money at 5 o’clock in the morning and it was ready by 10 thank you.
8 september 2026
Antwoord van Sainsbury's Travel money
Hi Mrs Carter,
We're so happy to hear that your order was ready quickly. We always aim for efficient service, and we appreciate you sharing your positive experience with us.
Thank you,
Sainsbury's Travel money Customer team
Antwoord van Sainsbury's Travel money
Hi Lynne,
We are delighted to hear you found our service to be quick and easy. We appreciate your positive feedback and thank you for taking the time to share your experience with us.
Thank you,
Sainsbury's Travel money Customer team
staff was helpful
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Gerald,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online with better rates than just turning up instore. Also benefit from favourable Nectar rates. Like being able to collect inshore and receiving a text to confirm funds ready for collection. One minor negative is that an envelope for the money is no longer provided
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Linda,
We're so pleased to hear you found our online ordering easy and beneficial with Nectar rates. We appreciate your feedback regarding the envelope for the money.
Travel wallets are available for 25p as part of a nationwide scheme to reduce our paper usage. This covers the cost of the wallet, with 40% donated to Just One Tree, a registered Community Interest Company (Reg. 12067406).
We’ll share your comments with our colleagues to help improve future visits.
Thank you,
Sainsbury's Travel money Customer team
Ordered far east currency (IDR
Ordered far east currency (IDR, SGD, MYR) on Tuesday for pick-up Friday but was ready on Wednesday (1 day after ordering). The note denomination was good, no large notes which can cause problem when abroad. Overall couldn't fault the process
1 september 2026
Antwoord van Sainsbury's Travel money
Hi Richard,
We're so pleased to hear that your currency was ready for collection sooner than expected and that the note denominations were suitable for your travels. We're glad the process was faultless for you.
Thank you,
Sainsbury's Travel money Customer team
Easy time use
Easy time use
Ordered as went in store, ready to collect once I had finished shopping
31 augustus 2026
Antwoord van Sainsbury's Travel money
Hi Tracey,
We're delighted to hear that you found our service easy to use and that your order was ready for collection when you had finished shopping. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Everything from initial order to…
Everything from initial order to receipt of money went to plan
31 augustus 2026
Antwoord van Sainsbury's Travel money
Hi,
We're pleased to hear that your experience, from placing your order to receiving your money, went smoothly. We appreciate you taking the time to share your positive feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Good quick service
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Ian,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Great service
Order was ready. Lady on the desk very good counted it all out and was good with her customer service skills
31 augustus 2026
Antwoord van Sainsbury's Travel money
Hi Dawn,
We're delighted to hear that your order was ready and that our colleague provided excellent customer service, counting everything out for you. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
I ordered my required currency online…
I ordered my required currency online and this was rrady to collect in my local store the following day. This was superb.
31 augustus 2026
Antwoord van Sainsbury's Travel money
Hi,
We're delighted to hear that your online currency order was ready for collection at your local store the very next day. We appreciate your positive feedback on our service.
Thank you,
Sainsbury's Travel money Customer team
Nothing went wrong
Nothing went wrong, ordered and picked up from store. Asked for paper wallet for notes could not believe you charged 25 pence for a paper wallet for notes pure Greed from Sainsbury's
Will bring own paper envelope next time
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Mr Wilson,
Thank you for your review. We're pleased your order and collection went smoothly, although we're sorry the 25p wallet charge came as a surprise.
The charge is part of a nationwide scheme to help reduce our paper usage. It covers the cost of the wallet, and 40% of it is donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Excellent and efficient service
Excellent and efficient service, the sale assistant Heather was amazing, it was my first time buying foreign currency and she explained it all to me the rates etc.. (Longbridge Sainsburys)
7 september 2026
Antwoord van Sainsbury's Travel money
Hi Matthew,
We're so pleased to hear you had such an excellent experience with our service, especially since it was your first time buying foreign currency. It's wonderful to know our colleague was amazing and explained everything so clearly.
Thank you,
Sainsbury's Travel money Customer team
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