Saltwaterfish.com Reviews 5.201

I started ordering from saltwaterfish.com 6 months ago and have had 8 orders now, every order has been great. Customer service easily available.

I thought they were a great company back around 2000. They sure have disappointed me recently.

Compare their prices with other livestock e-commerce sites. SWF is exceptionally high. This is not just an opinion. Check for yourself.

Closely check their arrive-alive guarantee. It really has some horrible stipulations when you get credit for losses. Those stipulations ensure you are disadvantaged twice. Adding insult to injury if you look closely.

I was once their loudest fan. Not at all lately.

You ship fish in tiny tiny bags and they simply suffocate by the time they arrive. This happened twice and is simply cruel! You may have saved a few dollars on shipping but you’re ruining the hobby for the people like me! Very sad and very unfair to the animals you suffocate with your shipping practices. How do you expect a fish to survive being shipped in a tiny bags overnight! A child would understand it cannot survive and you are adults doing this to the poor fish! Horrific!

fish were so tiny I could barely see them nothing like I thought I ordered. Delivery was late will not buy from again

Overall, I am extremely satisfied with the livestock, customer service, and offers of deals and free shpping. So for, not one diseased fish, corals look good, etc. If you happen to get a D.O.A or short lived item, they honor their warantee.

i have bought from them a few times and have been working off store credits since.

if you’re lucky enough have a fish live past the live guarentee date consider your self lucky

they don’t cover shipping on any loss so if you end up with DOA and try again you will have to pay another 45.00 for shipping

i won’t buy from them anymore

Quality of fish and coral are not good. Do not look healthy. Sent wrong items.

Like many other reviews. Their guarantee isn't a guarantee on their livestock. They ship DOA fish and fish that are barely holding on and end up dying a day or two later. I received a credit on a DOA fish. On the next order they shipped another DOA fish, but wouldn't give a credit again because I used the previous credit to buy the fish.

Similar to the others who left reviews I can confirm very shady business practices… I recently made a purchase from them buying 3 items (urchin, fire shrimp and blenny). The shrimp arrived dead. I filed a claim the same day I received the dead merchandise against their so called “guarantee.” They gave me store credit but want me to pay $45 to reship the replacement which is nearly as much as the cost of the shrimp. There are plenty of reputable line aquariums that stand by their product and don’t try to exploit customers and pay for their lack of quality and customer service!

Last order I placed they charged for shrimp DOA. I let them know on website and because I did not sent picture on white background with hand written note the did not honor refund or credit. I will never order from them again. Charged me over $80 for a dead shrimp.

First time ordering saltwater fish online and I had a great results and experience with them.

Just a heads up everyone. Don’t order from saltwaterfish.com. I have ordered some fish from them and I got a dead leopard wrasse due to shipping delays. I asked them to refund me the amount so I can go ahead and order a bigger wrasse and a few more additional thing. So basically I just bought MORE from them. So far I’m a little over $400 in with this company. The bigger wrasse arrived COOKED. They shipped it with to many heat packs and this thing was just cooked. I told them I don’t want them to reissue a fish due to their DOA to just give me a full refund for this $166 fish I just paid to be cooked alive.
This company gave me $90 store credit and the rest cash refund…. I asked why? And they simply said cause of the store credit I was issued from the first one cause I wanted to buy MORE from them is now against their policy to issue me a full refund. DO NOT BUY from them. Simply put. I’m just taking a loss and never using them again and I’ll talk shit about them cause this isn’t right.

The first shipment was delayed three days and all fish arrive dead. I got a hold of the company and they sent new fish. However. All of the fish were anorexic and had disease. Within a day two of the three fish died. They sent another fish to replace one of the two and it arrived anorexic, and in worse shape than the first. Of course that fish died too. Over $500 worth of fish. I asked them to do something to replace the damages and they called me a liar and said they wouldn’t help me anymore.

I placed an order for (1) fish which I then needed to cancel due to circumstance. Within 1-hour of making the order I called them. No answer on 3 calls. So I emailed a cancellation request which was the replied to & confirmed cancelled.

After a week, I still hadn't received a refund & so I initiated a credit dispute through PayPal & notified the seller.

The folks @ saltwaterfish.com actively disregarded the inquiry from PayPal & now, after nearly 3 weeks, they still have not made a credit/refund to me.

I ordered 4 cardinals and an elegance. They used pink peanuts and there was no cooling packs in the box. 2 of the small ones were dead and 2 of the medium ones did not survive after acclimating in a 4 year thriving 55 gallon tank. The biota group is way better! Go there! The elegance is not even the one that was in the picture!

i ordered fish but I could not use the promotion code to get a 3-4 Naso Tang for $10 I called, a woman told me in order to get that promotion you need to buy more so it should be $250 .
just because of that 1 fish in promotion I spend $150 more and she said all good ,
yesterday I opened the package Naso tank is not there. i called she said hahaha we don't have it.
What's this is this a jock ? she said you want it? order more we will ship it with your new order.i messaged support they said no worries we will send it ,after few days I got the fish very sick and had ick not sure it will survive

Free dead fish, thanks! I wish I would have seen these reviews before ordering. Place a $300 order to get a free flame angel which arrived DOA which they won't do anything about. The other fish are fine so I suspect they're just shipping dead fish as an enticement to order more. Bad business, go elsewhere!

They have a special buy $249 you get a free fish. I chose a blue hippo tang. I thought, these guys are usually $100 easily. So I received my package, the blue tang was dead in the bag. I did what I was supposed to and they told me I could get a free one on my next order. I told them I will not be placing a next order because I don't have $200 for another order nor the room in my fish tank for more. I told them I would like a replacement sent. They said too bad so sad we don't do that for free fish. So, I spent more than I wanted to , to get the free fish, then I don't even get to enjoy it since it was dead. I guess they didn't specify if the free fish was going to be dead or alive so there's that. It's a scam. A dead fish is a dead fish, it should be replaced. If I sent a broken item to a buyer, I would have to send out a replacement. That's how fair customer service works. Not here though. Don't spend your money here.

Setup a new aquarium then I ordered fish from saltwaterfish.com. Less than two days latter I cancel my order because my glass tank fell apart. They told me I can put my order on hold or I can choose getting a refund minus 20%. It was still two more days until it was due to be sent out. I wrote them and told them it was ridicules to charge me 20% since the order wasn't even packed. They wrote back and said its a restocking fee. What a lie, anybody who has placed a large order with them has had items not shipped because they were out of stock, but at the order time it was in stock therefor no items are being held, so no restocking fee should have been charged. I elect refund because in past when I had an expensive fish arrive DOA, magically when I place an order months latter no record could be found. I would avoid this place and if you get a fish DOA from them, demand a letter with your pending credit.

Bought a Diamond Goby from them. Died in 9 days, 1 day after 8 day window. They would not budge.