J'ai commandé à plusieurs leur projets à télécharger, clairement original et unique! Le jig est un peu technique à réaliser mais le résultat est parfait pour celui qui utilise des fraises à rainurer.... Toon meer
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Heureux de ma commande de mèches pour le métal. Reçu rapidement malgré une erreur dans mon adresse (ma faute), corrigé par le support par e-mail. Pas encore testé ces outils mais déjà satisfait du su... Toon meer
The chisel bits have a very small base where they insert into the tool. During operation, the bit becomes loose within a few minutes and eventually falls out. This prevents secure retention of the bi... Toon meer
En déc. 2024 mon colis a été écarté due à la grève des Postes au Canada. J'ai communiqué avec James chez Sanrico et expliqué ma situation. Sanrico on fait enquête et on m'a répond qu'on me ferait pa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family owned and operated business that prides itself on offering quality products at a great price.
Contactgegevens
Verenigde Staten
- support@sanrico.com
- sanrico.com
4,2
Goed
250 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I accidentally entered the wrong zip…
I accidentally entered the wrong zip code on my order. They are now sending it to the correct address. Thank you for all your help.
19 augustus 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Patricia,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
Love everything we have ordered
My husband and I have loved everything we have ordered. They keep us informed of shipments and arrive in a timely manner.
8 augustus 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Jennifer,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team!
Best Regards,
Your Sanrico Team
ممتاز جدا وخرافي
7 augustus 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Robert,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Your Sanrico Team
Antwoord van Sanrico
Dear Germain,
Thank you so much for your review, it means a lot to us and the entire team in Sanrico really appreciate it. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Customer who think he knows it all :)
I didn't think I needed the adapter, boy was I wrong. The response was fast and gave me the help I needed. The even gave me a discount on the adapter when it was my fault and not theirs. Great job guys.
28 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Tim Mills,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Your shipment is on its way!
Best Regards,
Your Sanrico Team
Very happy with the service provided
Very happy with the service provided. Sanrico addressed my problem and offered a positive solution.
No complaints from me.
28 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Andrew,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Sanrico has no customer service!
I bought two square drills and received them ok.
What was not mention anywhere is that you need a special drill stand for these square drills.
So I sent an email to their costomer support email.
I sent 10 emails, no reply.
There is no customer service!!
27 juli 2021
Antwoord van Sanrico
Dear Christian Roth,
We are sorry to hear that you are not satisfied with our products.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
We would also like to appologize for our lack of replying. We have recently changed our entire team and are trying our best to reply to everybody in a timely manners.
Best regards,
Your Sanrico Team
DO NOT BUY
I recommend to anyone DO NOT buy there products. Both items I have purchased have been of very poor quality and do not work as advertised but instead are total junk. What's worse is there is no reply to any emails after the initial 'someone will be in touch within 24hrs' lie which is sent following an email. I will NEVER purchase from them again and am telling everyone I know to do the same. Total rip off !
25 juli 2021
Antwoord van Sanrico
Dear Scott Carmody,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our products.
We pride ourselves on all our products and the high quality standards we maintain. It’s important to us that our customers are more than satisfied with our products and customer service.
we have noticed that you placed 3 different orders with us.
Your orders 37449 (30 rods) and 37450 (100 rods) placed on april 22nd were both received on may 19th. We did not receive any complaints from you before the 26th of july.
Your third order 43110 for the ultimate drill bits has been placed on may 29th. You received the package on june 23rd and sent us an email asking for a refund on june 30th.
According to the refund policy the customer can ask us for a refund for 15 days after receiving the order. (check this link for more informations : https://sanrico.com/pages/refund-policy)
As a result, we can not refund your two first orders. Your refund has been made last week regarding your order 43110.
Please check your bank account.
Your Sanrico Team.
square drills
I ordered the square drills and as another reviewer pointed out, they don't work without an adapter which Sanrico don't sell even though they use one on their promo video. Sanrico have now offered me a refund of the drill bits, which was kind of them. I would like to see them offer the missing adapter on their website, so that whole solutions can be bought.
23 juli 2021
Antwoord van Sanrico
Dear Graham Newmarch,
We are sorry to hear that you are still not entirely satisfied with our service. We have tried our best to give you the satisfaction you deserve and solve this issue.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
Your product was purchased on june 8th and received on the 25th. You contacted our team on july 21th asking for a refund. According to the refund policy mentionned on our website, the customer can ask us for a refund for 15 days after receiving the order.
On a commercial basis we have decided to refund entirely your item even if it is in perfect conditions and you contacted us one month after you received your package.
Please check your bank account.
Best regards,
Your Sanrico Team
Sanrico easy square drill…
I ordered the Sanrico easy square drill bit assuming from the brief video shown that it would work on my drill press with no problem. It came with no instructions so when I tried it I could not get it to work. I tried to contact Sanrico for tech support however they do not have a phone number to call for an actual conversation. Upon doing some more research I learned that this bit will not work without a special mortising attachment for drill presses. After a few emails to Sanrico contact website I was informed to the same solution; however Sanrico does not make this attachment so I will be looking for another source. They have offered to refund my cost of their drill bit.
22 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Michael,
Thank you for your review. The entire team in Sanrico really appreciate it.
Best Regards,
Your Sanrico Team
I received my orders recently
I received my orders recently. There was a delivery problem but Sanrico resolved the problem. We are pleased with the products. Thanks you for working with me. Jimmie
21 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Jimmie,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
has been a problem but fixed thanks but…
has been a problem but fixed thanks but waiting order arrive
21 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Bulent,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
That free adapter offer to get a good review is a scam from Sanrico.
This company strong arms to get good reviews. Example. I wasn’t told I needed an adapter for the power ball, and upon reading other complaints, this was typical. I could not use it without paying more for the adapter. Screw that. So they offer it for free…only if I give a 4 or 5 star review. F them. That’s dishonest and probably illegal. Trustpilot is aware these asshats from Sanrico do this and now you are as well if you are reading this. My earlier 4 star review was just to get the damned adapter. Which I have now. Lol. F U you Sanrico. I played ya at your own game. Never EVER going to buy ANYTHING from them again, plus I will bad mouth them on other social media, as that’s what they have coming to them for being dishonest in dealing with people. Screw ‘em.
17 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Barry Sisco,
We are suprised to see you have modified your comment after all our efforts. We have tried our best to give you the satisfaction you deserve and solve this issue.
To promote transparency that may be useful to readers on Trustpilot we will sum up your experience with us below :
You ordered a powersphere on 06/06 WITHOUT AN ADAPTER and received it on the 23rd of june. Please check our link here : https://sanrico.com/products/powersphere-grinder-attachment?_pos=1&_sid=6808d5bcd&_ss=r
It is clearly mentioned under the price "powsersphere" or "powersphere + adapter".
You contacted our Customer Service Team on july 13th after receiving your package. Our refund policy mentionned on our website allows a customer to return his product and ask for a refund 15 days after receiving a package.
As a result we couldn't process to your refund. However, we sent you a link in order to get your adapter that you did not purchase in the first place. YOU REFUSED.
Despite your week late we offered to ship you an adapter for free and paid for shipping and suggested you to post a review regarding our company.
In your first email after we told you that you did order an adapter you said you did not want it because: "it will extend the ball away from the grinder base, making it unwieldy." You're now saying that your earlier 4 star review "was just to get the damned adapter". Do you want the adapter or not?
We feel sorry, surprised and disappointed about your behaviour, despite our best intentions and our efforts to improve the situation which makes us think that you might be one of our competitors.
Best regards,
Your Sanrico Team
I give Sanrico 5 stars because they…
I give Sanrico 5 stars because they went above and beyond what they needed to do to satisfy me. The best part about the order is that I read it wrong and was 100 % my mistake and they made it right at no cost to me. I'm a very SATISFIED customer. Thank You Jeff
16 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Jeff,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
Prompt response. I appreciate it.
Received timely shipment of powersphere, but wife forgot to order adapter. Customer service kindly allowed me to order needed part although they do not normally sell separate. Many thanks.
5 juli 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear John,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
I had ordered the bit but I didn’t…
I had ordered the bit but I didn’t realize I needed to order the adapter as well. When I reached out to the company, they were excellent at sending out the adapter to me. Their customer service is excellent
25 juni 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Denise,
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Thank you!
Best regards,
Your Sanrico Team
great customer service
Had issues with the shipping company.
Sanrico where great getting to the bottom of it all and made sure i received item within a reasonable time. Excellent customer service and would not hesitate using again
25 juni 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Dennis,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
I purchased the powerplane woodcarving…
I purchased the powerplane woodcarving disk. I am a little disappointed in the durability. Despite damage to 2 of the blades I can still use it with satisfying results. I will purchase again.
24 juni 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Jacqueline,
Thank you so much for your positive rating!
Please note that our customer service team is here anytime to assist you. We have noticed that you never contacted us regarding your two blades.
Best Regards,
Your Sanrico Team
Delivery issues
I ordered three items in early May 2021 and received one in about three weeks. The other two did not show up for a long time. I repeated the order of the other two and sent a few emails to get feedback on delivery expectations. the response was unsatisfactory claiming one item was delivered mid May.
The overall ordered came within two days apart by June 20th. I am satisfied with the product but concerned with the delivery and the extra effort needed to track the order.
Ahmed Shazly
21 juni 2021
Review zonder uitnodiging
Antwoord van Sanrico
Dear Ahmed,
We are sorry to hear about your disappointment with us and we would like to apologize for your recent experience.
You placed 2 orders in early may (05/03), and one on the 29th of may. You received your first order on the 19th of may and your 3rd order on the 16th of june.
Regarding your second order, we have checked to find out the reason why your shipment was delayed. The product was expected to be delivered as the same time as your first order but the shipment got lost in transit due to an error from our carrier. We have fixed the issue before you contacted us and shipped a new package. Your package was delivered on the 19th of june. However, we do regret any inconvenience caused due to the delay. Generally, such delays never happen.
Best Regards,
Your Sanrico Team
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