Sanrico Reviews 

Excellent customer service! I mistakenly ordered my power sphere without the adapter and contacted them about my issue. Within a day they had created a link for me to order the adapter only. Thank you Sanrico!

I ordered the low temp aluminum welding rods. I got a little nervous when the tracking said it had been delivered but I did not receive anything. I checked the web site under FAQ and found the answer I was looking for so it seemed to me this was not that unusual to them. I waited several days as it said but still a no show with my order. I contacted them and explained the issue. They returned my email fairly quick and got to work tracking down what happened to my order. After about 2 days my order showed up. I sent an email to give them the heads up I got my order. All is good. International mail can be quirky sometimes. Would I do business with them again? Yes.

The saga continues. Sanrico has not refunded my money, as they stated they would. Rather, they repeatedly tried to get me to change my review by offering first a gift card and the adapter, and then a refund, if and only if I first modified my review, presumably to their satisfaction. I refused on the grounds that what I said in my review was true: buyers should beware for the reasons stated. I then said I would return the two items I had ordered. The website says easy returns. But of course that is also not true. Sanrico replied that is was too late - which of course was technically true since the parts took so long to arrive and then they wasted even more of my time with their attempts to get me to change my review. I don't usually take the time to write reviews, but in this case I felt it necessary to warn others so as to save them the frustration and disappointment I have experienced. Anyway, I am done with Sanrico. Should they reply to this post, I would suggest taking their response with a grain of salt.

Their customer service is non-existent. I wrote multiple emails and they did not reply so I asked to return the product and they did not reply either. They don't provide a phone number so emails are the only way to communicate with them and if they choose not to reply there is nothing you can do.

First time I ever dealt with this company. Very satisfied with my purchase, and I did have a small issue, so I contacted the company. They responded to my issue within 24 hours, and went above and beyond what I was expecting to help me out. I was very impressed with their customer service, and in the future if I need a woodworking tool, this will be the first website/company I check.

I was quite pleased with the service.Sanrico went above and beyond allowing me to purchase a tool not normally available to Canadians. I will recomend Sanrico any time. Thanks

I got exactly what I ordered in a timely fashion. The tools are well made and do exactly what they are intended to do. Thanks!

In the past I have ordered various items from Sanrico without any problems. My last order for a Profile Tool got somehow lost in transit. I contacted the Customer Service Department about it how got things sorted out and rectified very quickly for me. For that reason, I give them full marks. Well done.

I apparently ordered my PowerSpere under the wrong link and I did not get the needed adapter. They responded quickly and provided me a link to order at a discounted price. I was happy with their response.

I didn't know I needed an adapter. They are supposed to be sending one. Hopefully I will get it promptly then will probably have a great review of them. Customer service was good.

I am really looking forward to seeing my husband use this amazing tool. It makes the perfect birthday present for a woodworker. Really happy that they could fix my own shipping mistake easily. Thanks

Received my sphere on time . Had questions about it and customer service got back to me with in one day. Happy with response and shall do business with them again.

I have ordered sqare drills order no 8670 in the 8th month 2020 and received a confirmation of payment and purchase but no shipping information or anything from sanrico except I day automated promises by James

Excellent fast service. They went above and beyond to help me when I accidentally did not order everything I needed for my project.. I highly recommend!!

This was the first time we ordered from Sanrico and we are very satisfied. The customer service was absolutely top notch. Prompt and efficient. Thank you so much.

Contacted customer service and they were helpful processing my return. In the end they refunded me the full price and was able to keep the item

A high quality product and great service with early delivery and going the extra step to help me when I didi’t order exactly what I wanted.Thanks Bryan Jones

The customer service is excellent because I needed the adapter which I didn't know I needed at the time of purchase and they stepped up to the plate and provided the appropriate information to acquire it. As soon as I use it I will write another review but I'm sure based on previous reviews from others that it will be a very good product

Ordered special drills all arrived swiftly and have already put to good use.Very happy with purchase and service given can highly recommend this company

I recently ordered the spherical attachment for my angle grinder.
I did not realize you needed the adaptor as well.
I emailed Sanrico and they answered my email within 24 hours. They do no sell the adaptor separately, but the made an acceptation for me and sent me a private link to order the adaptor. They went above and beyond to provide me with the best customer service.