Santander Consumer UK plc Reviews 289

The customer service is dreadful i have dealt with bad customer service before but santander is on a completely different level

Raised a complaints about the car. Sent an independent car inspection technician.
There was a clear evidence the issue was raised within 6 month of purchasing the car. But still me told they wont be upholding the complaints.
Going to take the matter to financial Ombudsman now.

Purchased a new car in August 22, fault developed in September, two visits to my local Kia dealer couldn’t fix it so, in December rejected the car. Santander had the car independently inspected with their engineer concluding it was faulty. Santander refused to do anything. Couldn’t use the car so spent £5000 on a car to keep me mobile.
Involved the financial ombudsman service who found in my favour, Santander refused to accept the findings so it was reviewed again. On 3 August 23, 9 months later the Ombudsman instructed Santander to collect the car and repay the monies I had paid out. As of today, 5th September the car is still on my drive and I have to continue paying them for it as well as insuring it!
This has had a very detrimental effect on my mental health, has cost me an awful lot of money and they couldn’t care less.
Now having to look at court action despite the Ombudsman saying their decision is legally binding.
Avoid this bank like the plague, they are appalling.

What a nightmare this company is bought a car in January it broke down in march,got on touch to sort out of there help in getting the vehicle repairs that is when the fun begins,its now August and the vechicles is still broke and santander dont care they have side with the garage i bought the car from,i have two claim handler and both have treated me like they wipe me off there shoes there attitude to me stinks,gave them both all the information they need and they did not investigate at all how can a car that done less than 55 thousand miles have all 6 injection go,one handler told me he doesnt care about me or the case that i will still have too pay for the car its now getting near the end of August and this car is still broke and santander just dont care

Absolutely useless. Dealer went through Santander finance for my car I don’t know why. Santander never answer your call and worse when you ask for a settlement letter they don’t send it, now I can’t buy my ne t car because Santander won’t sent my settlement letter, I’ve asked 3 times in 3 weeks

Santander were a nightmare during my car purchase agreement. They caused me undue stress and harassment. I have received a statement today saying I owe money, although my account was settled 15 months ago

have lost my job and no money and the car was taken back as i could no longer afford to pay for it they have done nothing but hound me for money since i lost my job and i am in a emotional mental state, no compassion just after money which i dont have.

car finance, awful do not care about you as a customer, would not advise to take out to my worst enemy, just !!!!!

Santander are more interested in money over the misery they cause. I recently made an offer for a property that was repossessed by Santander which was eventually accepted by them and confirmed in writing.My son and two grandchildren who it was for were over the moon as at last they would have somewhere together.However Santander told the agents to publish my offer and welcome higher offers even though I had a letter confirming my offer. They did get a higher offer and I could not disappoint my family and finished up paying a further £14000 which I could ill afford.Also the property was advertised as being cleared which it was not and when I asked them to clear it I was told I had to do it myself or they would pull out of the deal.This cost me a further £500
They just have no morals or human kindness

I GIVE UP with Santander. My on line mobile app not working. Keep getting 2/2 letters as something happened to previous on line order. Said transaction failed! Rang so many times. Kaput. I am house bound what am I supposed to do? Can't use Amazon or on line shopping. Diabolical service!

BEWARE OF THIS COMPANY THEY THINK THEY ARE A LAW TO THEMSELVES. Asked for a settlement figure got it and paid it then got the letter to confirm they had no further interest in the vehicle and that it was settled. About a month later they sent me a letter to say I owed them £220.00 which has been disputed OBVIOUSLY as they themselves said everything was up to date this then grew to £453.00 and they put a default against me on my credit report on an agreement which is no longer live substantially damaging my credit and costing me money. When you call them they give you the run-around and keep cutting you off they are disgusting. I have written to the Ombudsman Dont do business with them they are a joke with absolutely no regard for customers.
I will be complaining to Trading Standards and the FCA in due course and will be taking legal action.

What a service.
Quick and beyond professional
It's the third time I call and my experience is just amazing.
I want to thank the lady that was in today she was absolutely amazing, not only she helped me very professionally but really brightened my day with her kindness and good mood.
I don't think I've ever given a 5 star review

Unbelievable- my online account was blocked by Santander I rang their help line (which I have to pay for) I was told that a Payment I have made "a transfer" needed to be reviewed by their fraud dept. I was told this would be resolved within 48 Hours, and my account would be unblocked, after 48 hours my account was still blocked. I rang again and was told it would soon be resolved, 96 hours later I rang again and have been told that it will not now be sorted until next week at the earliest. nine days unable to use my own money. The transfer was to myself I simply do not understand why it has taken so long. I have been on the phone for a total of nearly 2 hours all at my cost. All the time being fobbed off by the consumer services dept

Volvo 4 year lease, all well, helpful during lockdown but fell apart when at return car process. Did everything by email to ensure record of what id been told. Will skip a number of lesser examples of poor communication but final one to return car, received email to remove private plate and enter process including early return fees. Did all that, rang to ask for collection date to be told that email sent by them was not correct and that employee had given wrong information. Id based my financial calculations on their information and ordered a new car. Their view is that its my problem they misinformed me and that their employee would be retrained. This will cost me an extra £1000! How was i to know their employee would misinform me? No interest in conversation, my problem! Avoid santander/volvo finance, their written word is worthless.

Joke of a company insurance company sent them money for car 19th Jan yet still not gone on account many phone calls just hear them did prove off payment even when I've sent them insurance company sent many proof and they still say need proof of payment. If I could give them zero stars I would

I would give this bank a 0 rating if possible... Money keep disappearing from my account and doesn't say where it's gone and when I went into the bank about it they didn't bother helping . Every week money is disappearing weather it's 50p -£££s it's going missing . Worst bank I've ever been with never had as many problems like this with any other banks . I'll be changing banks today as had enough of Santander stealing my money.

While I am usually pleased with Santander, I am getting fed up with the nagging nature of emails asking me why I haven't signed up to various things requiring a Smartphone. I don't have a Smartphone, and am quite happy with dealing with online banking and visiting the local branch

I was extremely disappointed with the customer service I received from the Llandudno branch, yesterday. I wanted information about a statement I had received regarding a share account, which I couldn’t find online. I had the statement with me, which had my address on and I also had my online access ID info, along with varying cards with my name on, however I was told that I couldn’t be helped without formal ID (ie a driving licence or passport). I will add that within the previous hour I had visited both NatWest and Nationwide, both of whom were more than happy with the similar information I was providing. Obviously i do realise that security is vital to protect customers accounts, mine included, but I wasn’t wanting to withdraw any money, I literally just had a query that I thought the assistant could answer for me but she said I would have to ring the share account line as she wouldn’t be able to help me anyway. When asked if there was anyone else in the branch I could perhaps sit down with to discuss my problem, I was told no and finally I was given the phone number of the share line.
Following this experience I will ring the share line, however I will now be considering closing my account with Santander.

awful awful company !!!!!!!!!!They are making me pay for a car which isn't mine and has been sold fraudulently.Constantly sending letters and adding money onto the debt which is not mine! They have made my mental health really bad and have caused me to have a mental breakdown.they dont listen , they dont show empathy , all they want is money money money ! disgusting company! complaining to financial ombusman as we speak .

Spoke with Adam via customer service for online banking (0330 123 0209) at 12:48-12:58 today. Adam went through security with me to ensure compliance, which is very reassuring. Adam was incredibly helpful and a pleasure to speak with. As a business, Santander to date have never let me down. I appreciate their service and the work of individual teams/employees that make Santander a fantastic organisation. I asked Adam if I would receive a text so I could rate the service today. Unfortunately this function is not available post call, therefore I have left a review here. Thank you Adam and Santander, keep up the fantastic work and all the best for New Year.