Santander Consumer UK plc Reviews 289

I am currently researching a new lease deal and subsequently wanted to compare the reviews made against my current leasing company Santander. I was surprised to see the low satisfaction scores given that the customer care I have experienced was excellent. I was seeking to extend my contract as I had not met the contracted number of miles. This was arranged through very good communications, speedy exchange of relevant documents; so no complaints from me.

Absolute disgrace of a company.
If you ever want to pay or thinking of paying your finance off early do not use this company. I offered to pay £6500 and they offed a settlement fee with £100 knocked off. All that interest that has been added over the years reaming and they offer £100 discount in a recession. Santander you are a disgrace

We had financed a vehicle through them early 2019. We had been in contact with them numerous times because we could no longer afford the car payment. Fast forword to October 2019 they give us a call letting us know that a tow truck would be there by the morning to collect the vehicle. Well the next day come and then the next and they just keep coming. Never had a repo on my credit never have a letter come through the mail stating anything other then please contact us. After October of 2019 we would get phone calls with no one on the other side. The second we would answer they would hang up. Anytime we contacted them about the loan or the truck they knew nothing. BY THIS TIME (October 2019) our account was closed through Santander. Well fast forward again to November 2022. They have finally decided to pick up the truck almost 2.5 years later. Sucks joke of a company.

I have been a customer with both carfinko and now the new company.I have no fault of my own missed payments, which I take full responsibility for,I have tried and kept them in complete communication with,and yes they have worked with me.I’m now back at work full time and have offered to catch fully up. They now want to take the vehicle back.I owe $900,that’s it.I now get treated like I owe the total GDP of Canada.all I was asking was to work with them to stop this,falls on deaf ears.Yes it’s a business but what dose loyalty mean.

Worst company I have ever dealt with, webchat not working, automatic online settlement generator not working, two hour waiting time to speak to someone, all this to pay the company back. Lets all take days off work to be able to speak to Santander consumer finance.

Cannot speak to anyone at Santander Consumer Finance. Kept on hold for 90 mins and then cut off. Awful customer care!

Absolutely diabolical service when i say service there isn't any at all I've been trying for a week to pay off my car finance still not spoke to anyone on phone now from 9am and its 09:50am im fuming I'm having to waste hours of my time to these. No chat available as you just wait on that to . Never ever again you morons.
Dont waste your time on calling 08000851759 number

I paid the final balance of finance for my car on 13/9 and had a letter confirming this. Despite numerous phone calls, emails, Chat room black hole of robotic answers, I still have no clue when I will receive my V5 log book. I am not minded to pay £25 to DVLA for a new one, I am no man’s land.

The number 0800 085 1759 is a waste of time!!!!
I don’t believe this number is ever answered.
I will be leaving Santander and switching to another bank.

I’ve been trying to change a direct debit for many weeks - its impossible to speak to anyone and they take a week to reply to emails - only to ignore the questions. Infuriating. I wish I was not involved with them. AVOID!

I have spent 3 days and 4 hours on hold ,I want to give them $20k ..SherilynHorton. Rinds this ,it the simply the worst finance company to get thru to.i have spent 30 year in finance these are the worst ..

According to research results, this campaign may be the worst. What I don't understand is why no institution or organization is dealing with this company. It is very interesting that such a campaign is still running. 99% of customers complain about the services of this company. We lower-class people never knew and never will know that we have the greatest power. If all the dissatisfied customers unite and sue, I'm sure they will close this company eventually. Because everyone is complaining and the guys don't even write a reply. Because they don't care about us and they know that they will do all kinds of crap, but we will always feed them and add strength to their power. This applies to everything. Unfortunately, we will always be crushed unless the people of the lower class use their power. And I have no doubt that it will always continue like this…

Don't bother trying to get through on the phone. This is my third attempt.
They don't answer......ever.
All I wanted to do was make a settlement payment.

On hold for hours as their web form is as useful as a chocolate teapot only to be cutoff at 5pm sharp.

Tried their web chat and get told "Oh we can't generate and email settlement figures" (like every other finance provider can) "you'll need to wait for it to arrive by post". Utter joke of a company, stuck in the dark ages.

I wish I could give them 0 stars but that's not technically possible.
I paid my balance in full (vehicle finance) on 15th September, I was expecting the clearance in the following 2-3 days. On 20th they took another installment from my bank account. Today, on 26th September, my agreement hasn't been settled yet nor the money from that installment refunded. I emailed the customer services on 20th to ask for clarification, they never got back to me. I also had countless of telephone discussions with basically some bots, because I'm not sure I can call them humans.The level of incompetence is outrageous.

My insurance company paid Santander in full for my car finance after my car was written off.
Approx 10 days later Santander decided to take another car finance payment of £459.04 from my bank account. After numerous emails, several hours holding on the phone for days on end I finally got through.
Their explanation was they had to wait for a bank transfer from Churchill to clear...I've never heard of anyone having to wait for a bank transfer to clear.
Now they tell me I have to wait another 10 days for my payment to be refunded.
I asked for interest to be paid for them taking money which they were not owed as I paid extortionate interest on what I legally borrowed off them...he said no I'd be refunded what they took.
I'll never take out any type of finance with Santander ever again.
I'd advise anyone to bank locally.

Horrendous customer service it is actually impossible to speak to someone at Santander over the phone every time I call I am on hold for over an hour before bring cut off very very frustrating would not recommend using Santander to anyone. Terrible Terrible customer service 😤😤😤

Tried calling them to discuss mortgage options. Waited over an hour with t
He same repetitive answer message.
Phone battery finally gave up.
Someone at Santander needs to look at customer services, which following my experience is a bit of a joke

Never trust a Spanish Bank - they regard your account as their money not yours! La Caixa refused to close my Spanish Account but blocked it. They continued to charge me for using it. I wrote a cheque for 27000 euros to be paid into my Cahoot (Santander) account after discussing the matter with Cahoot. I was told it could take up to 2 months to clear. It was retuned unpaid after 2 months. La Caixa refused to tell me why and Cahoot refused to ask them. I then noticed £270 had been charged to my Cahoot Account for bouncing a cheque on myself. Cahoot never enquired as to what this related to, and have refused to assist further. After 12 years as a customer, I shall be taking my account elsewhere and suing them.