I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Toon meer
Bedrijf heeft geantwoord
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Toon meer
Bedrijf heeft geantwoord
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contactgegevens
14726 RAMONA AVE NUM E9, 91710, CHINO, Verenigde Staten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Uitstekend
177 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The buying experience on the website was very user friendly.
The buying experience on the website was easy. The product was as advertised.
26 april 2026
Antwoord van SaphiRose
Love hearing this! Easy browsing and an honest product — that's exactly what we aim for. Thanks so much for sharing your experience!
I love the color and I love the fit
I love the color and I love the fit. Got a lot of compliments while wearing it.
29 april 2026
Antwoord van SaphiRose
Thanks for your wonderful feedback! It's great to hear that both the color and fit worked perfectly for you, and that you got so many compliments while wearing it. That truly means a lot to us!
Ordering was easy
Ordering was easy, the shipment arrived as promised, and the item was exactly what I needed.
24 april 2026
Antwoord van SaphiRose
Thank you so much! We're thrilled to hear that ordering was easy, delivery was on time, and the item was just what you needed. 😊
Ordered 3 different styles of Raincoats
Ordered 3 different styles of Rain coats.
Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!)
But needed to return the third one—quick response with info and return label sent! Nice products and craftmanship
4 april 2026
Antwoord van SaphiRose
Thank you for your review! We're glad you're pleased with the quality and craftsmanship of our raincoats, and that the return process was smooth for you. We truly appreciate your support!
Antwoord van SaphiRose
Thank you so much for your kind words! We're really glad to hear that you're happy with the quality, delivery speed, and design. And yes — the compass is a fun little surprise indeed! 😊 Thanks again for your support!
Sharp looking rain jacket
Very nice, good quality hjacket for cost. Size of jacket was accurate to chart. Looking forward to packing and wearing on a spring trip.
1 april 2026
Antwoord van SaphiRose
Thank you for your kind feedback! We're delighted to hear that you love the jacket's look and quality, and that the size matched the chart perfectly. Wishing you a wonderful spring trip—enjoy wearing it!
I had a couple questions and got a…
I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number. 3 hours later I recd a note thanking me for ordering and reminding me of my tracking number. 2 days later the item was in my hands!! The item was packaged nicely and is EXACTLY as described from the size to the color! I understand how colors show up differently on websites and other computers, but this color was right on! So I truly appreciate this terrific customer service! I recommend highly.
27 maart 2026
Antwoord van SaphiRose
Thank you so much for your incredibly detailed and kind review!
We're thrilled to hear that you received quick responses to your questions, fast shipping, and regular updates along the way. It's also wonderful to know that the item arrived exactly as described – from size to color – and that the color accuracy met your expectations.
Your satisfaction means the world to us, and we truly appreciate your high recommendation.
Cute jacket, but…
I ordered a jacket in size XL . It was too small so I ordered the same jacket in XXL. Unfortunately they are the same measurements so neither one fits. I love the looks of the jacket and it seems to be made well.
11 maart 2026
Antwoord van SaphiRose
Thank you for sharing your experience, and we're truly sorry to hear that both jackets didn't fit as expected. That's certainly not the experience we want for you.
We appreciate you letting us know about the sizing issue — we'll be sure to share your feedback with our product team for review.
Just to let you know, we do offer a 30-day return and exchange policy. If you'd like to start a return or need help finding the right size, please feel free to reach out to our customer service team — we're happy to help!
Again, we apologize for the inconvenience this has caused, and we truly appreciate your patience and support.
Delivery was very quick!
Delivery was very quick!
Only took about 2 days for the product to arrive and it will suit my needs perfectly. Ponchos are light weight and can be easily stored in their pouches when not in use for travel.
13 maart 2026
Antwoord van SaphiRose
Thanks for sharing! Glad to hear delivery was fast and they'll work perfectly for your needs.
Customer Service Top Notch!
Customer service was great! Had an issue and they were quick to help remedy it.
5 maart 2026
Antwoord van SaphiRose
Thank you! We're happy we could help resolve your issue quickly. Appreciate you sharing your experience!
Impressed with Saphirose!
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inquiries. In addition, as soon as I got my return into the mail, I received a notice that my requested exchange product had been processed and sent.
The lightweight, packable women's long rain jacket is exactly what I wanted for travel. ~Naturally is rather wrinkled from being stuffed into a small pack, but I think it will smooth out if hung. The color Navy is exactly as shown, AND it even has a double zipper which glides smoothly.
25 februari 2026
Antwoord van SaphiRose
Thank you for the great feedback! We're happy to hear that our customer service team was prompt and helpful and that your exchange was processed quickly. It's wonderful that the Navy rain jacket fits your travel plans perfectly. We hope you love wearing it on your adventures—thanks for choosing us!
Got exactly what i wanted
To be honest i haven’t used yet. However, it is exactly what i was looking for. I live in South Florida and the summer rains can drop a lot of water quick. I needed something to keep shoes dry upon leaving work(our parking lot has puddling issues). I like the material and construction. Not sure if are meant to be worn without shoes but i got xxl to cover size 81/2 mens and they fit perfect. Can’t wait to try ‘em out.
27 februari 2026
Antwoord van SaphiRose
Thanks for sharing your first impressions! It's great to know the fit and material look promising for your needs. Thanks for choosing our product!
Offer great selection and fast shipping.
27 februari 2026
Antwoord van SaphiRose
Thank you for your fantastic review! We're delighted to hear that you were happy with both our product selection and the speed of our shipping. Providing a wide variety of quality items and efficient delivery is always our top priority. We look forward to serving you again soon!
Never received my order still waiting…
Never received my order still waiting for it it was suposed to be here 28th of February
25 februari 2026
Antwoord van SaphiRose
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you have not yet received your order, even though it was expected on February 28th.
Upon receiving your review, we immediately looked into the matter. Unfortunately, we regret to inform you that your package appears to have been lost during transit. While such incidents are rare, we sincerely apologize for the inconvenience this has caused you. Please rest assured that we are taking steps to strengthen our shipping management to prevent similar issues in the future.
The good news is that our customer service team has already arranged a replacement order for you, and we hope it reaches you very soon.
Once again, we apologize for this situation and truly appreciate your understanding and patience.
Antwoord van SaphiRose
Thank you so much for your kind review! We're so happy to hear that your order arrived quickly and that you're satisfied with the quality. 😊
Providing fast shipping and good quality products is always our goal, and it means a lot to us that you took the time to share your experience.
We hope to see you again soon!
Have a wonderful day 🌟
Antwoord van SaphiRose
Thank you for your support! We're delighted to hear that you're pleased with the fast shipping and the quality of our products. Your satisfaction is our top priority, and we look forward to providing you with more great experiences in the future.
The ordering was easy
The ordering was easy, not complicated.
I feel as a customer we should have a choice of how we want the order shipped. Other than USPS. I tracked my order from start to deliver. Once it arrived in Kansas City it was there 4 days. That is just crazy to me.
12 februari 2026
Antwoord van SaphiRose
Dear customer,
Thank you for taking the time to share your experience with us. We're glad to hear that you found the ordering process easy and straightforward—we always strive to make it as simple as possible for our customers.
We truly appreciate your feedback regarding shipping options. We understand your frustration with the delivery timeline, especially once the package reached Kansas City. Please accept our apologies for the delay you experienced.
Your suggestion about offering more carrier choices at checkout is very valuable. We are always looking for ways to improve our customer experience, and we will certainly share your input with our team for future consideration.
If you ever have any questions about an order or need assistance with shipping, please don't hesitate to reach out.
Thank you again for your honesty and for giving us the opportunity to improve.
Best regards,
Love the colors of ponchos and nice…
Love the colors of ponchos and nice fabric. Fast deliver as well.
16 februari 2026
Antwoord van SaphiRose
We're so grateful for your kind words! It means a lot to us that you love the vibrant colors and the feel of the fabric—we put great care into selecting materials that are both beautiful and comfortable. And we're delighted that our fast delivery added to your positive experience. Thank you for choosing us!
Perfect
The respit shelters distribute these rain ponchos to the hungry and/or unhoused. They are among the most appreciated supplies we provide.
Your shipping time is extraordinarily fast!
13 februari 2026
Antwoord van SaphiRose
Thank you for choosing Saphirose！We're deeply touched that our ponchos are among the most appreciated supplies you provide to those in need. And we're glad our fast shipping could help make that happen. We're honored to be part of your efforts and look forward to supporting you again.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.