I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Toon meer
Bedrijf heeft geantwoord
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Toon meer
Bedrijf heeft geantwoord
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contactgegevens
14726 RAMONA AVE NUM E9, 91710, CHINO, Verenigde Staten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Uitstekend
177 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Poncho Convenience
I have an arthritic shoulder and putting on a coat or jacket is inconvenient and often painful. The poncho solves the problem nicely.
22 januari 2025
Antwoord van SaphiRose
We genuinely value your feedback. Your satisfaction is our motivation. We look forward to welcoming you back soon!
Great product for a great price…
Bought these for landscaping maintenance. Comfortable and works well. Fast shipping. Very happy, great price and would recommend.
5 december 2024
Antwoord van SaphiRose
Thank you for your great review! We look forward to doing business with you again.
I appreciate the quick service and the…
I appreciate the quick service and the communication about delivery.
27 november 2024
Antwoord van SaphiRose
We appreciate your gracious compliments. We value your support.
Love my new raincoat
Love my new raincoat. I borrowed my girlfriends and loved it so much, that I had to have one of my own.
22 oktober 2024
Great products!
29 september 2024
Won't Refund Your Money For a Return Without Multiple Outreach
I paid to return a poncho to Saphirose ~ I followed all their requirements, including sending the tracking # and confirming it was delivered to their loading dock on 5/31/24. They replied back they would refund me in three business days, and then didn't.
If I hadn't audited my credit card, I wouldn't have realized they didn't fulfill their end of the return. I had to reach out again to ask for my refund, which they finally did refund me a full two months after they received the return. No apology, just a very strangely worded email thanking me for my "cooperation." See below.
Would never do business with them again -- poncho was one size fits a XXXXL sized person. The poncho didn't breathe and it was HUGE. Couple this with the return policy where they forget your refund -- fugetaboutit.
Email from Saphirose after two months with no refund:
"Please verify your inbox for confirmation that the Returns Team has processed your refund request for returns.
Please allow a few business days for the receiving bank to deposit the funds into your account.
We appreciate your cooperation throughout this procedure and look forward to doing business with you again."
1 augustus 2024
Review zonder uitnodiging
Antwoord van SaphiRose
Dear Customer,
We deeply apologize for the inconvenience and frustration you experienced with our return process. We understand that the delays and the lack of communication have caused you to question our commitment to customer satisfaction.
We are committed to ensuring that our customers are treated with respect and that their concerns are addressed in a timely manner. We have reviewed your return and our internal processes, and we can see where we fell short. We failed to provide you with the level of service you deserved, and for that, we sincerely apologize.
We have taken steps to improve our return processing and communication with customers. We have implemented new procedures to ensure that refunds are processed promptly and that customers are kept informed throughout the process.
We understand that your experience with us has led you to feel that you would never do business with us again. We hope that you will reconsider and give us the opportunity to serve you better in the future. We are committed to making things right and to earning back your trust.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Warm regards,
Saphirose Customer Service Team
Way too big
Way too big. I would have returned but by the time I paid return shipping it just wasn’t worth it. Don’t buy unless you are very tall and big.
25 mei 2024
Antwoord van SaphiRose
We appreciate your feedback. Please email us at info@saphirose.com for additional assistance. We provide an absolutely free exchange service.
Plain looking
Thought it would look a little more stylish than it did when I got it. Plain ole windbreaker.
16 mei 2024
Antwoord van SaphiRose
We appreciate your comments. If you require any extra assistance, please email us at info@saphirose.com. We offer an entirely free exchange service.
Better for cooler months
Reviews didn’t mention anything about sweating in the suit like a lot of other companies products did so I bought it. Unfortunately it is too warm for summer in my opinion. I will save it for cooler weather and continue my search for a lighter one. I had a Columbia suit that was great but the reviews on latest say not breathable on those also. Frustrating.
17 mei 2024
Antwoord van SaphiRose
Thank you for taking the time to share your experience with our product. We’re sorry to hear that you found it too warm for summer use. While we strive to ensure our products meet a wide range of comfort needs, we understand that everyone’s experience can vary.
We appreciate your feedback as it helps us to continue improving our offerings. If you’re looking for a lighter option for warmer weather, our customer service team would be happy to recommend some alternatives from our range that may better suit your needs, Please don't hesitate to contact us at info@saphirose.com.
Very fast service.
4 mei 2024
Antwoord van SaphiRose
We appreciate your gracious compliments. We value your support.
Good quality and reasonable price.
Nice quality and packaging. Free shipping which arrived quicker than Amazon Prime.
30 april 2024
Antwoord van SaphiRose
We are grateful for the compliments. Thanks for sticking with us!
Best Raincoat and Service!
The customer service I received was above above par. The staff was responsive, timely and most helpful!
24 april 2024
Antwoord van SaphiRose
Your feedback and selection of Saphirose are greatly appreciated. It makes us happy to know that our product and service met your expectations. We are always looking for ways to get better, so any more comments you have would be fantastic. We eagerly await the opportunity to assist you once more!
Very professional personel.Good quality…
Very professional personel.Good quality product as well!
29 april 2024
Antwoord van SaphiRose
We appreciate your feedback and for choosing Saphirose. We are pleased to learn that you are satisfied with our product and service. We are always committed to enhancing our performance, therefore, we would highly value any more input you may offer. We eagerly anticipate the opportunity to assist you once more!
No complaints here…
My purchased was acknowledged timely and i was surprised when it arrived so quickly.
3 april 2024
Antwoord van SaphiRose
We appreciate your review and for choosing Saphirose. We are delighted to learn that you are satisfied with our product and service. We are perpetually endeavoring to enhance our services; therefore, any further feedback you could offer would be greatly valued. We anticipate the opportunity to provide you with our services once more.
Found what I was looking for
Found what I was looking for, ordered it,and it arrived in a very timely fashion. Item was exactly as described. Very pleased.
Thank you
3 april 2024
Prompt Shipment, but FBA Not Disclosed
Product arrived promptly, but was not advertised as FBA (Fulfillment By Amazon). I avoid Amazon intentionally, so was displeased to discover this only after placing my order.
30 maart 2024
Antwoord van SaphiRose
We appreciate your feedback. Because we are a branded company, we operate official storefronts across many marketplaces, including FBA.
Both our official store and our FBA warehouses are owned and operated by us. Regardless of the variation in warehouse addresses, rest assured that our items are of consistent quality. We will ship from several warehouses at random, taking into account inventory levels and the address of the order.
Easy exchange
The size I originally ordered was a little smaller than I wanted. It was very easy to return the item and get the next larger size.
1 februari 2024
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