I ordered three items on Sunday taking advantage of the 30% discount offer. When my order was confirmed two of the items were discounted but the third was had a ‘subscription’ added (regular repeat or... Toon meer
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Lees wat reviewers zeggen
I love the products that I use and I’ve been a customer for at least ten years. I will continue to buy them because my skin never performs as well using other brands. Customer support is fairly pr... Toon meer
As always, another amazing Facial at Sarah Chapman. Stacie is FABULOUS & her wealth of knowledge, tips & advice is priceless! Clinic is always clean & welcoming, efficient & professional. Instant res... Toon meer
Bedrijf heeft geantwoord
Extremely prompt and efficient customer service , delivered in a friendly and customer focused manner. This is very rare nowadays ! it’s the best service I have received in a very long time !
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Renowned as London’s most sought-after facialist, Sarah Chapman is the founder and formulator behind the award-winning Skinesis skincare range and clinic. With over 20 years of experience and advanced training in cosmetic science, Sarah has developed a reputation for delivering transformative results through a unique combination of cutting-edge technology, potent active ingredients, and her signature massage techniques. At the heart of Sarah Chapman Skinesis is a science-driven, hands-on approach to skincare. Each product is inspired by the real-life concerns of over 15,000 facials performed annually at her Chelsea-based Skinesis Clinic – a trusted destination for A-list clients and beauty insiders alike. From collagen therapies to microneedling and laser treatments, the clinic delivers radiant, red carpet-ready skin. Launched in 2008, the Skinesis product line brings this expertise home with results-driven formulas that blend advanced actives like peptides, stem cells, and vitamins with high-performance botanicals and essential oils. The result? Proven, luxurious skincare designed to transform your complexion and deliver the legendary Skinesis glow.
Contactgegevens
Verenigd Koninkrijk
- customercare@sarahchapman.com
- sarahchapman.com
4,7
Uitstekend
103 reviews
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Great customer service
I had initial problems paying partly with code. Jack sorted the issues rapidly and very politely. Pleasure dealing with him. Thank uou
16 juli 2025
Antwoord van sarahchapman.com
Dear Emma,
Thank you for your kind words. I'm delighted to hear that I was able to assist you so promptly and warmly. We always aim to make every interaction a pleasure, and it's wonderful to know he made things easy for you.
If there’s ever anything else we can do to help, please don’t hesitate to reach out. We truly appreciate you taking the time to share your experience.
Best wishes
Jack
Sarah Chapman Customer Care
Prompt delivery
Prompt delivery, easy to order from website. Customer service query (about correcting my error in making my order)was dealt with very quickly.
16 juli 2025
Antwoord van sarahchapman.com
Dear Customer,
Thank you so much for taking the time to leave your review. We're delighted to hear your order arrived promptly and that your experience on our website was smooth and straightforward.
It’s especially lovely to know our I was able to assist you quickly — we’re always here to help make your Sarah Chapman experience as seamless and enjoyable as possible.
We hope you're loving your products and look forward to welcoming you back soon.
Warm regards
Jack
Sarah Chapman Customer Care
My pump did not work
My pump did not work, and upon contact and proving the item did not work, a replacement was given
Thank you sarah chapman. happy client
26 juni 2025
Antwoord van sarahchapman.com
Dear Jane,
Thank you so much for taking the time to share your experience. We're sorry to hear that the pump didn't function as expected initially, but we're pleased that we could provide a quick resolution for you.
Delivering both exceptional products and service is at the heart of everything we do, and we're delighted to know you're now enjoying your purchase.
If we can support you further in any way, please don’t hesitate to get in touch.
All the best
Jack
Sarah Chapman Customer Care
Jack helped me find my missing delivery…
Jack helped me find my missing delivery of products in a jiffy - he was super helpful, and more importantly, I got my eye recovery, dynamic defence concentrate and vit C power 2 that same day. Thank goodness as I cannot live without them!
7 juli 2025
Review zonder uitnodiging
Antwoord van sarahchapman.com
Dear Heather.
Thank you for your lovely review — I'm so pleased I was able to locate your delivery so quickly and ensure your trusted favourites arrived the very same day.
I completely understand how essential Eye Recovery, Dynamic Defence Concentrate, and Vitamin C Power 2 are to your daily ritual, and we’re thrilled you didn’t have to go without them.
Should you ever need anything further, you know where to find us.
Best wishes
Jack
Sarah Chapman Customer Care
Antwoord van sarahchapman.com
Hi DF,
Thank you so much for your kind words – we’re delighted to hear you had a positive experience.
I'm especially pleased to know that I was able to assist you so helpfully and promptly. At Sarah Chapman customer care, we’re committed to delivering not only transformative skincare but also exceptional service every step of the way.
Your feedback is truly appreciated.
Best wishes
Jack
Sarah Chapman Customer Care
Sarah Chapman products are second to…
Sarah Chapman products are second to none-always worth saving up for, for the results every time. However also worth pointing out the insane customer service I have experienced on several occasions- most recently a damaged ampoule that couldn’t be proven. On emailing them to say I didn’t want or expect anything but wanted to let them know, they immediately jumped on the issue to solve it in the most generous way. I hope one day to be able to attend the spa- if the email customer experience is anything to go by I can only imagine great things. Thank you.
3 juli 2025
Antwoord van sarahchapman.com
Dear louise,
Thank you for your generous and thoughtful words.
We’re truly delighted to hear how much you value our products it means so much to know they’ve consistently delivered the results you’re looking for.
At Sarah Chapman, we are passionate about creating high-performance formulas and pairing them with a standard of service that feels personal, responsive, and kind.
We appreciate your recognition of our customer care team. We believe every touchpoint, from email to in-clinic, should reflect the same level of excellence and attention.
We do hope you’ll visit the Skinesis Clinic one day it would be a pleasure to welcome you and bring the full experience to life.
Best wishes
Jack
Sarah Chapman Customer Care
I have been a Sarah Chapman customer…
I have been a Sarah Chapman customer from the ‘early days’. I have experienced the development of her facials and products over these years..from her signature facial to needling to LED to stem cells. I have included some of her new products into my routine the latest being the excellent Vitamin C products. As a result, my skin belies my years and confirms the benefits of being a Sarah Chapman client.
I would also like to mention the superb customer service people who work behind the scenes. I have had several orders delivered to the States and they arrived prompty.
Lastly, a special shout out to Jack in Customer Service Care. Every company should have a “Jack”!
3 juli 2025
Antwoord van sarahchapman.com
Dear Nancy,
Thank you for your beautiful words and for being such a loyal part of the Sarah Chapman journey. It's a true privilege to have accompanied you through the evolution of our treatments and innovations from signature facials to next-generation skincare formulations.
We're delighted to hear that the Vitamin C collection has become a valued part of your skincare routine and that your skin reflects the benefits of consistent, intelligent skincare.
Your kind recognition means the world. We believe the experience behind the scenes should be as seamless and considered as our products themselves, and it's a joy to know we've delivered that.
Warm regards
Jack
Sarah Chapman Customer Care
Jack is exceptional and her customer Service is outstanding 😇🙏
Jack is exceptional and his Customer Service is outstanding! I found him to be Very professional, friendly, caring, knowledgeable and passionate about your brand. His focus is completely on making sure the customer is happy and feels valued… which is the exact way I felt after speaking with Jack on the phone…I feel he is a great asset to the “Sarah Chapman” brand. Many thanks Jack for your outstanding Customer Service. 😇😇😇😇😇👏👏x
3 juli 2025
Antwoord van sarahchapman.com
Dear G,
Thank you for your thoughtful words and for taking the time to share your experience.
I'm so pleased to hear that you felt looked after warmly. I always aim to bring care, expertise, and genuine passion to every interaction, and it's wonderful to know that shone through during your conversation. Your kind feedback truly means a great deal to me and to everyone here at Sarah Chapman.
At Sarah Chapman, we are committed to delivering not only high-performance skincare but also exceptional service, always with our clients at the heart of everything we do. We're delighted that this was reflected in your experience.
Warm regards
Jack
Sarah Chapman Customer Care
Innovative and exciting clinic - Sarah Chapman’s…
I have been coming to Sarah Chapman’s clinic for a while now and have tried various treatments which I love to do and have been very happy with the results hence I keep returning for more. I enjoy learning and trying new innovative treatments to give my skin the best care possible.
I use SC products all the time either from SC website or Space NK.
When I email the clinic my emails are responded to straight away and always with a friendly response.
I believe our comments and thoughts are listened to because I have noticed little changes in response.
It’s great to have the points system and also treats such as discounts and discounts off treatments if you are a member.
I love being a member of the clinic.
SC is an innovative brand and clinic and I love being part of it and learning new treatments for my skin.
3 juli 2025
Antwoord van sarahchapman.com
Dear No1 ,
Thank you for such a thoughtful and heartfelt review.
We’re genuinely delighted to hear that you’ve enjoyed your experiences at our Skinesis Clinic and that our treatments and innovations continue to deliver visible results, giving you confidence in the outcomes. Your passion for learning and caring for your skin echoes everything we believe in intelligent, evolving skincare tailored to you.
It’s a joy to know that our team has made you feel welcomed and supported, both in clinic and online. Your kind words about our communication, loyalty programme, and the little touches along the way mean so much. We are always listening, and your feedback continues to inspire the way we grow and refine our service.
Thank you for being a valued part of the Skinesis community. We’re so pleased to have you with us on this journey.
Warm regards
Jack
Sarah Chapman Customer Care
Fantastic customer service
Fantastic customer service
Always super helpful and personal service/feedback on my enquiries from Jack at Sarah Chapman - thank you!
27 juni 2025
Antwoord van sarahchapman.com
Dear Mrs Rouse,
Thank you so much for your lovely feedback.
I'm thrilled to hear that I was able to help. At Sarah Chapman, we’re passionate about offering expert advice tailored to your needs, and it’s wonderful to know that’s been your experience. We truly appreciate your support and look forward to assisting you again soon.
Best wishes
Jack
Sarah Chapman Customer Care
Excellent service excellent products
Excellent service excellent products. Friendly and helpful staff
26 juni 2025
Antwoord van sarahchapman.com
Dear Shirley,
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with our service and products. Our team takes great pride in offering expert advice with a warm, personal touch so it's wonderful to know that came through. We hope to welcome you back again soon.
All the best
Jack
Sarah Chapman Customer Care
I had a question about a product and…
I had a question about a product and they answered my question in a prompt and professional manner.
25 juni 2025
Antwoord van sarahchapman.com
Dear Sarah-Jane,
Thank you so much for your kind words! We're so pleased to hear that our team was able to assist you promptly and professionally. If you have any further questions or need personalised skincare advice, we're always here to help.
Warm regards
Jack
Sarah Chapman Customer Care
Responsive customer service
The customer service (from Jack) at Sarah Chapman is great! I got my concerns addressed quickly and effectively. Filled me with confidence to buy right away.
25 juni 2025
Antwoord van sarahchapman.com
Dear Geraldine,
Thank you so much for your lovely feedback! I'm delighted to hear that I was able to support you so effectively and instil confidence in your purchase. Providing a reassuring and expert service is so important to us.
Best wishes
Jack
Sarah Chapman Customer Care
Really amazing customer service
Really amazing customer service, went above and beyond to help. Very quick response.
25 juni 2025
Antwoord van sarahchapman.com
Dear Holly,
Thank you for your wonderful feedback! We’re so pleased to hear that our team was able to go above and beyond for you. Providing quick, thoughtful support is something we truly pride ourselves on. If there’s anything else we can assist with, we’re always here to help.
Warm regards
Jack
Sarah Chapman Customer Care
Not only do I swear by the products
Not only do I swear by the products, FedEx lost my shipment. I contacted Sarah Chapman customer service for assistance and they immediately shipped out a replacement order! I am very impressed with their quick and kind response.
17 juni 2025
Antwoord van sarahchapman.com
Hi Amy,
Thank you so much for your wonderful feedback! We're truly sorry to hear that your original order was lost in transit, but we're so pleased our customer care team could resolve it quickly for you.
It means the world to us that you not only love our products but also felt supported and valued throughout the process. We’re always here if you need anything in the future!
Warmest wishes,
Jack
Sarah Chapman Customer Care
Customer service - top notch!
Very helpful customer service
An order was experiencing delays and I was called and they promptly righted the situation which was much appreciated.
Thank you
6 juni 2025
Antwoord van sarahchapman.com
Hi Lucy,
Thank you so much for your kind words!
We’re pleased to hear that our team was able to step in and resolve the delay promptly for you. Your appreciation means a lot, and we're always here if you need anything further.
Best wishes,
Jack
Sarah Chapman Customer Care
Package Sizes
A great shopping experience with Sarah Chapman as always. The only piece of feedback I have is that the size of the package was a bit large for the small container of eye cream I ordered. It feels a bit wasteful and unnecessary, and wondering if more packaging sizes could be added in the future. Thanks.
6 juni 2025
Antwoord van sarahchapman.com
Hi Ns,
Thank you so much for your lovely feedback and continued support. We're pleased to hear that you had another great shopping experience with us.
We appreciate your comments regarding the packaging size. We're actively reviewing our packaging options to ensure we're being as efficient and environmentally conscious as possible.
Warm wishes,
Jack
Sarah Chapman Customer Care.
Nothing better than Sarah Chapman Skincare
Sarah Chapman is the leader in skincare. It is worth every penny. Luxurious feel and results. Hard to use anything else. I was lucky enough to visit London last year and experience the epic facial offered in their clinics. I've been a loyal customer for years and keep coming back for more.
6 juni 2025
Antwoord van sarahchapman.com
Hi Lori,
Thank you so much for your wonderful review and kind words.
We're truly honoured to be your go-to skincare brand and thrilled to hear how much you value both the results and the luxurious feel of our products.
It’s fantastic that you were able to visit our London clinic and experience one of our facials — we love connecting with our customers in person and offering that extra level of care.
Your continued loyalty means the world to us, and we're so grateful to have you as part of the Sarah Chapman community.
We look forward to continuing your skincare journey with you!
Warmest wishes,
Jack
Sarah Chapman Customer Care.
Fantastic customer service
Fantastic customer service. I’ve been an avid user of Sarah Chapman products and bought their face steamer and extractor a couple of years ago. I lost one of the parts and asked the team where I could purchase a replacement part. They were super quick in responding and posting a replacement part. Super quick and easy transaction and great team thank you!
5 mei 2025
Review zonder uitnodiging
Antwoord van sarahchapman.com
Hi SD,
Thank you so much for your kind words! We're delighted to hear that you've been enjoying your Sarah Chapman products and that our team was able to assist you quickly with a replacement part. Providing efficient, helpful service is something we pride ourselves on, and it's always wonderful to know when it's appreciated. If you ever need anything else, we're just a message away.
Best wishes,
Jack
Sarah Chapman Customer Care.
The company always reacts quickly to…
The company always reacts quickly to customer problems. My problem with a gift card was sorted the next day and most efficiently.
Great that a trustworthy brand has the customer care to back it up.
28 mei 2025
Review zonder uitnodiging
Antwoord van sarahchapman.com
Hi Susan,
Thank you so much for your kind words! We're delighted to hear that our team was able to resolve your gift card issue quickly and efficiently. Providing a seamless and supportive experience is so important to us, and it's wonderful to know you felt well looked after. We truly appreciate your trust in our brand!
Warmest wishes,
Jack
Sarah Chapman Customer Care
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