Savvy.co.uk Reviews 1.954

I wanna say a massive thank you to Melissa she was a great help very smooth and easy thank you so much for your help really appreciate it 10/10 for such amazing service thank you.

The man Lyle was fantastic and helpful.

Very happy with the service from the savvy team. The person I s re alt with was polite and helpful with sorting my loan.

Tahzeeb explained everything to me politely if anyone is looking for a loan i would highly recommend savvy great company and polite 10 out of 10 from me

First of all you have to fill in a form but then go back over that form on the phone whilst the person interrogates you. They are clearly not based in the UK as didn’t understand service charges or what “avios points” meant when relating to a credit card. It’s long winded and although the guy was pleasant enough it is a lot.

I was told it would be paid in an hour of signing the form. An hour in I called back and was told it would be with me shortly. I called back half an hour later and was told it would be 5pm (3 hours away). When I questioned it I was told the original agent was training. Okay but what about the second? I explained I had a bill coming out and he did try to speak to a manager who said they would push for a 4:15 payment (????)
They asked “what do you need OUR money for at 2pm”. As if it’s not a low point enough having to go to a payday loan company. He said “you are needing our money so I want to know what it’s for”

Eventually it randomly got paid at 2:30 (which I was told was impossible)

I’ve never been so desperate due to unexpected bills and my partner being made redundant. This is a scary situation for me and this experience just heightened by anxiety.

I’m dreading the payback now if this is how they handled the first stage.

Great service from Vanessa, I’d recommend anyone to trust Savvy

Quick , helpful and efficient service over the phone application...Big shout out to Nabeela Adams... Thankyou

Spoke to Mischa and she was polite and courteous and explained everything clearly. Excellent Customer Service Advisor.

Amesha was great. Very helpful and made everything easy to understand.

Great service would use again though I was getting told off a little bit for not knowing all my expenses. Other than that couldn't fault this company.

Prompt, great service

It was very good customer service and everything was explained well.

Horrible company

Do not care about customers, threaten you and happy to drive you into early grave as long as they get there pound of flesh

Fast and efficient service paid out in minutes- great staff especially Tashneen Khan who I dealt with and affordable repayments

Tehzeeb Ismail was excellent during the call, talked me through everything clearly and made sure I understood and made me feel at ease during the process.
Great customer service.

One star is too many, a waste of the customer's time. Furthermore, instead of the aforementioned soft search, they perform a hard search. Hard search with such usurious company!The customer service, specifically Lyle Philip, is terrible, with zero respect for the customer. Very bad experience

The member of staff Amisha was very helpful and took her time to ensure I understand each step as we went along. She explained the repayment terms also.

Amesha was very helpful

Wick and easy to use online friendly staff on the phone x