Rhino Reviews 

Stopped coverage mid-lease, refused to cover security damage claim.

Its a scam. Don't use it. You will have to keep paying monthly for the "insurance" plus they will charge you at the end for any "damages" anyway . Its like the landlords and this company are in cahoots to extort money out of the tenants. Better pay the upfront deposits.

This company is a bunch of crooks! Don’t get caught in their scam. They will find every way not for you to get your money back. I was being charged for two different security services. I reached out showing proof I was only living in one apartment. The landlord relocated me and my family. Come to find out without a lease agreement and taking my card information (without my consent) they were charging me for two security month deposits. PLEASE DONT USE THEM! Just save you money because if you have a problem you will be left in the dirt with them. I filed a complaint with BBB and if that doesn’t work I will file a small claims

I just recently vacated a rental home and left the home in excellent condition. I then receive a bill for $1250 for damages a month after I moved out. I sent them the 60 plus photos I took the day of move out and they are still trying to extort money out of me by in their words “cut a deal”. This is 100% a scam trying to take money from the consumer to offset their turn costs. They manually make up numbers and call them damages when they are actually normal wear and tear. 100% scam company and need a class action lawsuit brought against them for their fraudulent activities.

Used rhino for my security deposit because I didn't have the money to pay in full leasing office made it sound better anyway so they add it to my rent monthly my deposit was only 800 total I been at my complex 3 years and I'm still paying it for some reason with no explanation also they fail to tell you that the same 250 fee you have to pay to process it at the beginning you also have to pay again every 10 months and the fee goes up every year and it has to be paid every year that you stay or else you get a 10 day eviction notice also it's not to help or protect you like the landlord states it's to protect the complex company and landlords and they can still take your deposit that you been paying monthly on for years and charge double upon move out so read the fine print before deciding to get it

It’s actually been a while since I’ve had to deal with this awful scamming company but if my review can help others then I have done my part. My partner and I started renting an apt around 2018 and it was as any other apartment complex charging security deposit. Over the course of a few years the management company was sold to a company from Florida which made everything worse and then Covid was the icing on the cake. This property company decided to do away with deposits and implemented rhino. Of course upon lease renewal the new apartment manager didn’t explain what rhino was other than a replacement for a deposit. I asked if it was renters insurance and she said no, that it was a separate charge so I was a bit confused. Later on I decided to actually read all of the paperwork and I realized that any money I was paying monthly for Rhino would not ever be refunded at the end of my lease or move out. This seemed unfair and shady but we were moving after the lease was over anyways. When a new manager came in (the 3rd one in 3 years) I finally asked her to explain to me what rhino actually does. She claimed rhino would help pay for a lease break, past due rent and any damages after move out. Sounds good right? Wrong, I found this out later. Come move out date, my mother and I spent a week cleaning and moving stuff out. There were a few things I didn’t properly clean like the trim panels or the sticky stuff from a fly trap in my bedroom window but everything was accounted for. My partner had even bought putty to fill the nail and screw holes in the walls. We were told we would be mailed a letter for any fees after move out regarding cleaning. About 2-3 weeks later my partner received an email from the apartment complex stating we owe $875 for cleaning and repairs. I was livid. In the letter it stated that rhino paid that amount off to the property company but now we needed to reimburse rhino. Are you freaking kidding me?! I immediately started emailing both the property company as well as rhino to clarify what these charges were and asking why we needed to pay more if we had been paying all of our monthly deposits with Rhino. It was then that this company which is the equivalent of loan sharks explained that their protection is for the property company not the renters.
I was sent a detailed list of charges as well as photos of what they claimed was damaged. When I tell you that I laughed at how ridiculous this was, it’s an understatement. They were charging us for having to repaint the walls due to the putty being a brighter color than the walls. Is a new paint job not the standard for fixing up a place before renting out again? They also said the trim was dirty, there was smudges on a wall and sticky residue on a window. How does all of this warrant $875?! I was expecting no more than $100-$200 if anything but this was absolutely ridiculous. I spent about a month going back and forth with Rhino arguing about their disgusting tactics and at the end simply said I was not paying off their debt and left it at that. I’ve left negative reviews on their social media which they then restricted me from doing so. Please if you are a renter and see that a property used Rhino instead of a security deposit, run the other way. They will fool you into believing you are protected as a renter but the only people that benefit from this are Rhino and the property owners who take all of your money. Any money you put into Rhino as a renter will never go back to you. At least with a security deposit you are able to get it back. I lived in an apt for 9 years before and I even was able to get my security deposit back. Do not trust Rhino, they will scam you.

I wish I could give this company zero stars!!!!!! Where do I even begin. Well, the first time I signed up and completed my application, they quoted me a price of 17.00. Ok, fine. The second time I logged into my they said I owe 3800 and did not qualify for the security deposit payment plan. Each time I have logged in it's given me a different number. This company is scandalous!!!!! The only reason I am using them is because the apartment im interested in moving into uses them for security deposit payments. Every time i try to get someone from customer service to help me with my issue they say, "Well, you have to complete your application." It is complete, the technical issue is on your side, hence why my application can't be approved so i can receive my lease!!! I am so done, I will be reporting this company to the appropriate agencies.

Terrible.. Charged me for next year for the “premium” when I wanted to extend my lease by only a few months, without my consent, it charged me $500 for the full year. My request for refund was denied.

Rhino helped me out when I moved into a new apartment with the security deposit and renters insurance. They are the best and have no complaints. Great company and I tell all my friends 🤗

This company emailed me on a Sunday morning at 8 AM stating that I only had 24 hours to pay my security deposit at my apartment complex. I was frantic because I was truly abiding by the lease agreement. They did it on a Sunday morning, knowing that I would have no ability to contact Anyone to find out the truth or falsehood of the claim. Their practices are unethical, but I believe they are also illegal. Isn’t it still against the law in this country to solicit at certain hours on certain days? Surely companies cannot solicit at 8 AM on a Sunday morning!

An actual working phone # would be so helpful and professional. I purchased a new rental property and two separate tenants at this property had a policy with Rhino. I have made multiple attempts to get our information updated from the old LLC to our LLC without any success. I would not offer this to any of my other tenants as an option. Their customer service through email is useless. This is a shady business. I do not recommend.

They offered to pay the deposit using their service. They quickly withdrew $107. Well, when the apartment management stopped communicating, I tried to return the deposit and it turned out to be impossible. There are no phones or chat, there are only some hints that lead to nowhere, definitely one star, a beautiful fraudulent scheme.

Buyer Beware!!! The renter is NOT the customer - the apartment complex is the customer and RHINO will only serve the best interest of the management company. I lived in a terrible apartment. Trying to get maintenance to do anything was an exercise in frustration. However, I always paid my rent in full and on time. When I moved out I left the apartment clean for the most part. However, the apartment manager never did a move out inspect (or move-in either, for that matter). After I was already out of the apartment for over a month I was informed by RHINO that the complex was charging me for a broken window. I knew nothing about a broken window. For all I know maintenance accidentally broke it after I was gone or maybe the lawn crew hit a rock with the mower and accidentally broke it. I told RHINO I had no knowledge of a broken window. Their response was to tell me to prove by providing photos... of what??? The window I didn't break...??? How do you prove you DIDN'T do something? I used to work for a legal aid program and seriously doubt their accusation would hold water in court, especially when they didn't bother to do a move out inspection with me. Nevertheless, it was $120 dollars so rather than ruin my rental history by refusing to pay it - which is what RHINO said would happen when they turned it over to collections - I went ahead and made a couple of payments toward the balance and then wanted to pay it off the rest of the way. However, when I attempted to access my account to make the final payment, there was no way to do so and no number to contact them to make a payment by phone either. So, in nutshell, not only did they charge me for damage I didn't do, then they made it harder for me to pay it off. I am still waiting for them to respond to my email requesting a link to pay the full balance. This is a terrible company! I will never rent a place that I have to go throught them again.

If 0 stars was an option I would have gone with that. Be careful with automatic renewals. They will automatically increase your policy without telling you for 5 times what it was previously. They will state issues such as "current market trends, credit, etc...". Shady company just trying to make a buck off of their consumers.

We had the absolute pleasure of seeing " Much Ado About Nothing"outdoors at the beautiful Linbrook Heritage Estate in Trinity. The setting was perfect as was the play. The acting was superb and enjoyed by all. The Olsteens have done an excellent job of giving Asheboro high caliber entertainment.
The Table restaurant deserves praise as well as the "box lunch"" was delicious as was the cake.
Congratulations Rhino Leap!

Kent & Vickie Carpenter

Recently hired a vehicle whilst in Bosnia..
Very pleased with the service.
Everything was as I expected and more
Thanks again Rhino 😀🦏

Can’t talk to a live person only bot or via emails and they don’t do nothing

I have been trying to contact this company. I was charged for a premium to an address I do not live at. The portal says I do not have any active, cancelled or previous policies. It's listed at closed but they still have my 4116.00$.

Because no one has responded I am forced to file a dispute with my credit union.

They are very rude and do not help. You cannot get a live person and I have been awaiting a damn refund for two months on a place I never lived. I filed a dispute the dispute was closed they issue me a refund but say I cannot process it due to my bank. My bank says it them and they will not reissue my refund NEVER USE THIS COMPANY THEY ARE AWFUL

9 months after leaving my apartment that I used rhino to offset my security deposit, I am still getting charged. Neither I ( I have chatted with them twice because you can’t call or email) nor my property manager are able to reach them and get it to stop. I had no charges to them and left my apartment spotless. My manager had no problem with me and my care of the apartment. I left on good terms. My manager was shocked I was still getting charged and was even more shocked I actually got someone from the company to actually communicate with me because he said they are impossible to reach. I try to give people and businesses the benefit of a doubt about their motivation and intentions, but after this long and multiple contacts I am beginning to think this is at best incompetence and at worse an intentional design to get as much money as possible from people. I would never use them again. If they don’t respond and refund me for 9 months of charges, I will be seeking legal remedies. I have never done that before, but this rises to a level that probably calls for that action. Ridiculous.