Scale Model Shop Reviews 

My go to shop for anything model related. Great selection, well priced, and extremely reliable fast delivery.

This is a great model shop, large selection covering all levels of modelers with excellent service and helpful

AWFUL customer service. Due to a website/paypal error, I was charged for express postage, yet received standard. When I asked Scale Model Shop about this their email responses were short and blunt. I'm not too worried about a £2 difference, however the service was terrible. Made me feel awful as a customer and it's the last time I will order from them.

Update Since Sellers Reply: You're missing the point. Your service was terrible. Short and unhelpful. Here are some highlights:

"I can’t go back and forth saying the same thing"
(Making me feel stupid when there is a clear, black and white discrepancy on my statement).

"your order is in picking so I can’t make any changes" (This is approx 15 mins after the order was placed and also immediately after saying I could pay additional for the express postage (which was already paid mind you) Funny since after some back and forth you were indeed able to make a change by cancelling it).

If you had re-assured me, or showed some kind of helpful attitude rather than it's a 'your problem' tone then I would have just swallowed up the couple of quid or forgotten about it. So all the lack of care has done is lose you a customer. But it won't just be me if that attitude continues.

A refund was indeed processed. And funny enough... for the full amount that I was contesting.

I ordered a drill starter and when it arrived via USPS the tip had been broken off. I contacted Art Lanski and that day he had two replacements in the mail at no cost to me. They obviously stand behind what they sell. Kudos to them. I will definitely shop with them in the future.

Abysmal experience over email with John. They had an out of date image of a rolife super creator kit (the cafe) on their site, so I assumed that they were still stocking this variant, which I was not able to find anywhere else. Apparently they were just lazier than everyone else and didn’t change their listing. I asked for a return label since I didn’t receive the product pictured and was told that I was in the wrong because “the layout is the same”. Never mind that the aesthetics of this kit whose only purpose is aesthetics were entirely different. It bordered on gaslighting since he said “It is not false advertising” when it is by definition. Would not order from them again. Dishonest practices.

Update: he condescended to me one more time in his email offering me the chance to book a return - “ If you can’t see that the pictures are pretty much the same then we must be looking at different things, see below for returns info.” We were not looking at different things since I sent him a screenshot of the listing I saw … “pretty much the same” is not good enough ..you have an image of a different item up on your site. Bumped up to 2 stars from 1 because he is letting me return. Keeping the negative review because he was so rude about it and only let me do the return because I said I would do a chargeback (I suspect he knew I would win my chargeback case).

Consistently excellent customer service. Easy to use website, huge product range, competitive prices and super fast delivery. My first choice for models, paints and accessories.

Always a joy to deal with SMS. Their products are top quality at great prices. Their service is impeccable. Excellent communications. Very prompt turn around, within 48 hrs.
Top Notch

Defected materials/tools and no refund!
Never buying from here again

First class service with helpful advice. We are first time modellers and John was generous with his advice and very quick to reply to emails. Items were also despatched very quickly. Would definitely purchase from Scale Model Shop again. Thank you again for the help.

One of my go to shops for my modelling needs. Whilst not always the cheapest, their customer service is brilliant! Takes a few days to get order processed, but once done, the communication is good and the items are always well packaged.

Brilliant little company, takes a few days to get your stuff to you, but they communicate very well and your items are always well packaged. Very good range of items and competitively priced.
Every purchase has been a breeze and hassle free. Buy with confidence
Keep it up !

Top notch customer service. First time using them and had an issue with one of the paints in my order and John sorted it straight away. Would highly recommend

Great Service as always.

Have used this site many times before, as I'm a member of its forum and never had any complaints.

This time around I ordered some Micro Sol and Micro Set and the next day realised I needed some varnish. A quick message to the owner and he topped up the order without any problems at all.

Highly recommended.

Great service and very pleased with products purchased will definitely be adding to my little grandson’s farm - highly recommend this company- Roseanna Doyle

I use many model shops for different items and this company is the ONLY ONE that is prompt and gives you great communication. Outstanding and shows the pride they have in there business.

Placed an order a couple of nights ago as a new customer and made a mistake, so emailed on about order and a extremely helpful chap called John Sandells emailed back to me on opening and was extremely helpful and patient over a couple of emails sorted my problem out , good old fashioned service and for what was actually a very small order which I then received in 48 hrs ,so will definitely be using them again and I would highly recommend them and again thanks again Mr John Sandells if only all company's were run like this ....

Excellent customer service, John was amazing, I ordered the wrong size hose for my airbrush and John sent me an email to query whether the hose was intended for the airbrush I had just purchased and if I wanted to change it for right size. All items arrived safely today. I will definitely be shopping again in the near future. Many thanks.

Had an issue with one of the drill bits on my DSPAIE Hand Drill, but John took care of everything. Excellent customer service which is why scalemodelshop.co.uk are my goto for all scale modelling supplies.

Apologies to the shop; fully refunded - and wish to amend (and apologise) for earlier review - due to prompt and good service.