Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... Toon meer
Bedrijf heeft geantwoord
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Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to a... Toon meer
I noticed there had been a mistake in what I was charged in previous months. I raised this via email and recieved an immediate response and agreement to refund what I had overpaid. Great service :)
The staff and set up was very easy and the sites location is also great The ramp down to the actual containers steep and hardcore so imagine winter will be not so great Overall very good set up
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contactgegevens
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, Verenigd Koninkrijk
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4,8
Uitstekend
389 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy booking process and competitive…
Easy booking process and competitive pricing. John is so helpful and friendly.
20 januari 2025
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Very Impressed!
Excellent customer service before hand via email, answering my questions and assisting me with finding the right storage solution. Very impressed with the onboarding, was greeted at reception, and then shown the route to my storage unit whilst being provided guidance on how to enter, which bay to park in for the quickest and most convenient access, and the lady was overall very polite. As an additional bonus, I was given some welcome gifts. I received the 8 weeks 50% discount which made the storage unit very well priced. The place itself is very clean, organised, and access is electronic using a personal PIN number. Additionally there are trolleys that can be used to transport items from your car to your unit, and a lift to access the upper floors, which makes access very easy and the whole process stress free. Would
Absolutely recommend and use them again.
11 januari 2025
Antwoord van SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Great unit for my stuff.
Great set-up. Girls in office very helpful. The unit was clean an exactly what I need. Being able to access 24/7 is another benefit. When I first moved in there was a small gift (biscuits and a bottle of water) waiting for me, which were very welcoming and handy.
6 januari 2025
Antwoord van SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
So friendly and so easy
So friendly and so easy. Cherry on the cake was when I 1st opened my unit to start loading i was greeted with bottles of water protein bars and a welcome card.
4 januari 2025
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you found our team friendly making your journey a smooth and easy one. Your feedback has been shared with the team and is greatly valued!
Easy to book online and great…
Easy to book online and great communication and discount for 1st 8 weeks
28 december 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Kelly and Sarah
Kelly and Sarah - friendly, helpful and patient while I dithered about what unit, when from etc!
21 december 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received amazing customer service from Kelly and Sarah. Your feedback has been shared with the team and is greatly valued!
Great staff
Lovely polite and helpful staff..
Left a lovely greeting card 2 bottles of water two pens and a lovely box of Linda chocs in my container 🥰
5 stars from me
14 december 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received great customer service. Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
the staff was so helpful
28 november 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
I thought that I had filled this in a…
I thought that I had filled this in a few days ago. And sent it off. The experience was excellent and the staff were very helpful and friendly with no problems at all in helping and answering any questions I asked
26 november 2024
Antwoord van SCA Self Storage Ltd
Thank you for your kind review Michael, very happy to hear the positive team feedback.
Very helpful staff
Very helpful staff, clean and hassle free storage ! I am very pleased with service
24 november 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service
Excellent service, good clear communication. Went out of their way to help accommodate our needs. Kelly and Sarah are super friendly and very efficient.
22 november 2024
Antwoord van SCA Self Storage Ltd
Thank you for your kind review Alison, very happy to hear the positive team feedback.
Very helpful staff
17 november 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Easy Storage
Very easy to deal with and superb storage containers plus lovely John to welcome. Good experience
16 november 2024
Antwoord van SCA Self Storage Ltd
Thank you for your kind review Annette, we will let John know!
Could not have asked for more
The staff were very helpful and accommodating. I needed to bring forward my collection of keys by a few days and there was no resistance at all. The container looked almost brand new!
9 november 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received a helpful and accommodating service. Your feedback has been shared with the team and is greatly valued!
Amazing customer service
This was my first time using a storage unit. Sarah was absolutely amazing and made the whole process a breeze. I look forward to using them again in the future
3 november 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received amazing customer service from Sarah. Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service and very polite
29 oktober 2024
Antwoord van SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Perfect 5*
Very accommodating. Easy, quick and simple process to access the unit. Ability to drive in and load onto the trolleys is fantastic.
26 oktober 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Dane, your feedback is greatly valued!
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