Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to a... Toon meer
I noticed there had been a mistake in what I was charged in previous months. I raised this via email and recieved an immediate response and agreement to refund what I had overpaid. Great service :)
The staff and set up was very easy and the sites location is also great The ramp down to the actual containers steep and hardcore so imagine winter will be not so great Overall very good set up
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contactgegevens
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, Verenigd Koninkrijk
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4,8
Uitstekend
389 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van SCA Self Storage Ltd
Thank you for the positive review Jeremy, Your feedback has been shared with the team and is greatly valued!
Amazing
Amazing. Polite, friendly staff, exceptionally clean facility. We used a great removal company (TVR) who were familiar with the place so had a stress free experience. Would definitely recommend SCA
22 oktober 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Jen, your feedback has been shared with the team and is greatly valued!
Brilliant Company
We have been renting a storage unit for several months now and are delighted with the whole experience, we moved from a competitor and find SCA cheaper, friendlier, cleaner and all round a much better experience, we have now also taken on an office with SCA as well as our storage, it is perfect and the price excellent. Kelly is an absolute asset and nothing is ever too much trouble . We are delighted with everything and highly recommend to anyone.
20 oktober 2024
Review zonder uitnodiging
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Leslie, your feedback has been shared with the team and is greatly valued!
I enquired regarding renting a unit…
I enquired regarding renting a unit from this location and the very next day I got a n invoice for the first months rent two days later a demand for payment of the invoice it’s like dealing with a loan shark
19 oktober 2024
Antwoord van SCA Self Storage Ltd
Thank you for your feedback regarding your reservation. We are sorry to hear that you are not satisfied with your experience.
Please note that all reservations are provisional, and payment is only required on the day of actual move-in. However, our system automatically generates the invoice based on the agreed date. We attempted to contact you several times to confirm your satisfaction with the date or to discuss any necessary changes, but unfortunately, we were unable to reach you.
I have cancelled the reservation, and no further correspondence will be sent.
Antwoord van SCA Self Storage Ltd
Thank you for the positive review John & Helen, Your feedback has been shared with the team and is greatly valued!
Very smooth experience arranging…
Very smooth experience arranging storage online. Sarah extremely helpful. Very nice facility.
2 oktober 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Alison, Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Phillip!
Convenient and local
Very helpful with booking and explanation of unit sizes. Friendly to deal with.
Only negative was the insurance cost was never mentioned during several conversations which could have been a deal breaker.
26 september 2024
Antwoord van SCA Self Storage Ltd
Hi Jenny,
Thanks for finding the time to leave your positive review we really appreciate it. In regard to the insurance with you reserving online the insurance amount was selected by yourself as part of the process so we believed you were aware of this requirement. I have passed your comment on to the team for future reference.
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Very helpful indeed 100
25 september 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Darren!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Easy and efficient
Easy to book online, great communication/ ease of access out of hours.
15 september 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Fantastic storage space.
Fantastic storage space.. location great, accessibility great, spotlessly clean, prices are very affordable and the management / staff are brilliant always there to help.
16 september 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Amanda, Your feedback has been shared with the team and is greatly valued!
Really good communications and…
Really good communications and everything sorted on arrival, clean and tidy storage.
14 september 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Very positive experience with SCA self…
Very positive experience with SCA self storage with very competitive prices & very clean and secure with 24 hour access.
Receptionist ( apologies did not get name) I had dealings with was friendly professional and informative happy to give me tour around the facilities answering all questions asked enabling me to be confident in my decision to use this company .
Prior to storage date I contacted SCA for a re run of accessing entry etc less than half an hour before reception closing I met with Kelly Neesham who was not phased by my late timing and only happy to accommodate my request. Kelly went above & beyond to ensure my storage day would go smoothly
I would highly recommend SCA storage with confidence
7 september 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Sandra, Your feedback has been shared with the team and is greatly valued!
Fabulous team
Fabulous team, couldn’t be more helpful when things went a bit wrong. They really go the extra mile to help their customer's. I know my possessions will be safe secure and dry. Great unit and great security.
3 september 2024
Antwoord van SCA Self Storage Ltd
Thank you for the positive review Polly, Your feedback has been shared with the team and is greatly valued!
Friendly professional staff
Friendly professional staff, clean well equipped storage
14 augustus 2024
Antwoord van SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
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