My customer service rep was great. He did all he could do to help, but personally I’ve been frustrated with S&C overall. The ability to order via the website has been down for several months, creating... Toon meer
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Lees wat reviewers zeggen
Aldren really helped me and customer figure out when her wine was going to be delivered. There was a hold in the tracking info and Aldren got in touch with Fed ex and got the package moving again.
James was excellent in describing the issue and how at this point if he promised he would ship then I would only be unhappy in the long run as he could not be absolutely sure there was enough left wit... Toon meer
I have a white bottle 6 pack subscription for 4 yrs. I have complained in the past that Don’t receive what my email or the website says I will receive. In this shipment, not a single bottle matc... Toon meer
Bedrijfsgegevens
Contactgegevens
East Malone Street 301, 75009, Celina, Verenigde Staten
- scoutandcellar.com
Aileen was great helping me with an…
Aileen was great helping me with an address change for a shipment. Thank you!
28 juli 2025
Review zonder uitnodiging
Poor customer service
I cancelled my membership almost a year ago. In the middle of the night, I received an email saying I ordered one bottle and it will be shipped to me soon. They don’t have my current payment information. When I talked to the online chat bot, it said all active members are being moved to a different platform so I have to reactivate my account. I don’t have an account anymore, this is a scam. I’m pretty sure they want me to reactivate my account, in hopes I will go through with the wine purchase I didn’t sign up for. This is a very pathetic way to get sales. I like the wine, but I won’t be purchasing in the future due to this.
27 juli 2025
Review zonder uitnodiging
Jonel understands CUSTOMER SERVICE!
Jonel was SO patient and thorough in helping me with navigating to the new platform (which is so AWESOME, btw!) Such a pleasure to have this experience IN ADDITION to yummy, wonderful wine!
23 juli 2025
Review zonder uitnodiging
New system hiccups resolved quickly
New system hiccups resolved quickly
In trying to activate my account in the new shopping storefront, I ran into some shipping issues. I called, and within a few minutes, customer service had my order confirmed and hopefully on its way soon. I love that they ship in the summer.
22 juli 2025
Review zonder uitnodiging
New system hiccups resolved quickly
In trying to activate my account in the new shopping storefront, I ran into some shipping issues. I called, and within a few minutes, customer service had my order confirmed and hopefully on its way soon. I love that they ship in the summer.
16 juli 2025
Review zonder uitnodiging
No headaches
I love how this brand tests every batch! I don’t need to worry about pesticides or too much sulfites when I’m drinking on Friday night with husband…no headaches with this brand.
28 januari 2024
Review zonder uitnodiging
Want to know what your drinking.
I’m not big on wine but I do enjoy an occasional drink. Having a membership saves me the trip to the store and I always have a bottle to share with guest or when I attend an event. But my go to would be wilderness road I can drink it straight or substitute it for vodka. I have food intolerances and it is such a piece of mined to know exactly what’s in my drinks.
5 februari 2021
Review zonder uitnodiging
Hands down the best!!
I stopped grocery drinking wine because I would feel awful during drinking and even worse the next morning.
Little did I know it's because of all the stuff they add to it. After doing quite a bit of research- mass produced wine and how its made churns my stomach!
I was introduced to these wines, and fell in love instantly! They are Clean Crafted! Which means nothing but Sun, Soil, and Grapes! The way wine should be. They are all so delicious, hand picked and delivered right to your door. They have a 100% Satisfaction Guarantee and Customer Service is always helpful and accommodating.
I am so glad I found these wines, as I will be a customer for life!
4 februari 2021
Review zonder uitnodiging
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