Scratchrepaircar Reviews 

Excellent colour match in the touch up pen and a spray can. Arrived quick and was well packaged. I would definitely recommend and purchase from again.

Avoid at all costs. Firstly the pen arrived broken open and had leaked inside the packaging. Fair enough, I e-mailed with pictures. No reply. 2 fasteners sent. No reply. Spend your money somewhere else. I've reported them to trading standards.

Item ordered before 2 pm yesterday , for next day delivery. Item not arrived, Item still tracked in Northern Ireland and has been for 24 hours... No reply to email sent wrong the webchats. Not good at all. I await a refund or response and highly doubt I will see this product seeing as its been tracked 3 times in Ireland in 24 hours! Something is wrong .unhappy!!!

Brilliant products and paint matching was superb. Products arrived on time as expected. My car colour is metallic AB1, so not an easy colour to match perfectly but I was pleasantly surprised.

I wasn’t convinced a diy fix could be done on my Range Rover Velar, forward left panel where some deep scratches were all the way to the metal. After a few hours of research followed by proper preparation I completed the project, scratches gone and has left a professional appearance.

Tips for anyone hesitant to try scratch repair, do the research and preparation properly. I used an old left over piece of plasterboard in my garage in order to practice the hand / aerosol control techniques and this paid off. Patience and preparation are key to achieving a quality result.

Great service and quality products. Highly recommend to other users.

Chris Campbell
Elgin, Scotland.

Paint was not a colour match to my car. The metallic paint should have been high gloss finish but dried Matt!! Very disappointing. Telephone help line did not dial through. Customer support non existent. Do not buy from this company!

Avoid, ordered touch up pen, got order number confirmation, chased up order, order number not recognised but taken money from account, unable to contact anyone by email or not answering phone.Gone back to credit card to cancel payment, Avoid Avoid

Paint top quality and delivery was super quick 👌🏾

The company advertised 1–2 day delivery on their website, yet our order still hasn't arrived. We spoke to a representative who promised a callback with an update—no one ever followed up. The paint was ordered based on the delivery timeframe and the specific colour advertised, which was essential for a client project. As a result of the delay and lack of communication, we were unable to complete the work, and now our client is seeking compensation.

All we’ve been told is that they’ll refund the postage—how is that even possible when postage was free? Absolutely unacceptable service. If you're a business, avoid this company. For members of the public, we’d recommend alternatives like Chipex or PaintNuts. This experience has been a complete waste of time, and the matter is now being referred to our legal team.

I strongly advise against using this company. My experience is much the same as others judging by all the negative reviews, suggesting a very unprofessional, 'garden shed' level of operation. I meticulously provided all requested details: vehicle registration, paint code photo, a clear description of the light grey non-metallic color, and vehicle make and year. They sent me silver metallic paint, completely incorrect. I've made repeated attempts to contact them via phone and email, leaving voicemails and sending multiple messages, but they've completely ignored me. Had I seen the reviews beforehand, I would never have ordered. Save yourself the frustration and expense – avoid this company."

Received the wrong item, ordered a touch up pen, received a bottle instead. Also advertise on their site as a sandpaper set of 3 in around a5 size. They will send you one piece of paper cut in 3.

The bottle instead of pens was a simple enough mistake, the sand paper though does feel a bit misleading. Contacted them asking to return the item to confirm the address was the one on the package. Which also I'd have to cover the cost for as they don't cover returns costs. Was willing to do this despite the issues but yeah, radio silence on their end despite multiple emails.

Gave them a week to sort but still heard nothing so started a chargeback claim with the bank.

Ordered touch up pen and lacquer bottle. Only touch up pen arrived labelled incorrectly with wrong paint. Was advised to send a photo of it against the car after applying. Did it (it was miles off) and never had a reply since to any calls or emails. Now have had chargeback issues by my bank

Bought repair spray paint for my car and do not received delivery. Contact customer service and they telling that they shipped and it's showing that I received. But when I ask to show me evidence for delivery or contact delivery company for enquiries they gone quite. Costumer service bad, doesn't care about customers. I started to think that they probably did not even shipped my item. I lost money and my time. Disgusting. Please do not waste your money and time. I would recommend to choose different company. Absolutely disappointed.
UPDATE 8/03/2025 NOW SELLER LIED, MY REVIEWS REPLY THEY TELLING THAT THEY SEND PHOTO OF MY DELIVERY AND I DID NOT REPLIED AFTER. That's completed lies I have not received photo evidence from seller. My house does not have porch. I still not received my item nor evidence of photo of delivery. I still waiting for investigations evidence. Do not trust this company, they liers and disgusting people.

Great product, process was easy. Entered my reg and selected my product, came in 2 days and matched seamlessly.

Paint matched my car perfectly and fast delivery I highly recommend 👌

The colour match was really bad, so ordered from a supplier that required the paint code and that one was perfect. Emailed, but no response. Make the effort to order the right stuff, this lot just hope you won't bother following it up for a tenner.

ordered 3 items
Touch up paint
Gen 20 polishing compound
Paint application brushes x100

Touch up paint was spot on to our car

Gen 20 polishing compound was NOT in original packaging and and no ingredient it was decanted in to a clear squeeze bottle.(this was not stated on the advertisement)

Touch up brushed came wrapped in kitchen roll and only 10 brushes not 100 that I paid for.

Emailed them 2 times zero communication.

Hi team

I ordered a touch-up paint for my car, but unfortunately, I received the wrong color. I ordered a blue touch-up paint, but you sent me black instead, which has caused issues as it has now messed up the appearance of my car.

Please arrange for the return of this incorrect item and send me the correct color as soon as possible. I would also appreciate any advice on how to fix the issue caused by applying the wrong color.

I have already contacted you through an email still haven't received any response

Best regards,

Really impressed with this company. Very easy to order by simply inputting your Reg Number. The item arrived well packaged and extremely fast delivery. The price is also Very reasonable. I highly recommend them

Received wrong item and no reply to emails on how to rectify the problem.

I ordered paint from this website on the 10th September after they advertised a colour match for my motorcycle. The paint and lacquer arrived quickly so there are no complaints on that side but the colour in question is no where near being a match and I now have to either rub down the whole panel and find a professional company that can actually colour match or send the panel off to be completely resprayed.

Avoid at all costs!