Don’t go near them. Sent wrong item tried every way to get a replacement email , phone , message link , no communication, nothing, demanded a refund or replacement still nothing . THEY DO NOT CARE ! S... Toon meer
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Lees wat reviewers zeggen
Poor service. Wrong colour and it has been used previously with paint smears and missing part of the label. Emailed three separate times over two weeks never a response. I demanded refund but obviou... Toon meer
" order in 1 hr for next day delivery" done that, paid the extra £5.99 postage.... took 3 days to drop it at post office. Tried calling numerous times, left voice mail sent emails. No reply... avoid (... Toon meer
Paint arrived too late to use so have returned it. Company had not replied to any emails or chats or on social media. Update 27/04/26 Royal Mail are returning the paint I sent back saying that co... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Scratch Repair, we specialize in producing car paint that exact color match your vehicle. Bid farewell to those wallet-draining expenses as you warmly embrace DIY smart and effective methods for restoring and renewing your cars paint
Contactgegevens
Longridge Rd, PR2 5ND, Preston , Verenigd Koninkrijk
- 07546901924
- info@scratchrepaircar.co.uk
- scratchrepaircar.co.uk
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Great service and paint matched my car
Great service and paint matched my car. Awesome product 👌 highly recommend
Perfect paint match
Perfect paint match, fast delivery, great product for the price.
Don’t buy from here!!!!!
Been nearly 3 weeks since i ordered the item. Only email i have gotten is that the order was placed and my money has been taken, sent a email a few days ago asking about the status of my order but no reply. Pretty sure it’s a scam and will never order from them again. 0/10
Fast delivery, excellent match
Fast delivery, great match to paint and good design of applicator on scratch repair kit
Need to touch up on delivery.
Ordered a touch up pen on 22 July. Then chased a week later. Scratchrepaircar are telling me it's delivered but their own tracking app Shop is showing 'ready to ship' and ' not receiving updates'. Hopefully my latest emails will convince them I have not received my paint. Have used shop for multiple purchases previously with no issues. 8/8 Update, finally agreed to send replacement pen. Received 48 hrs later, posted through my door by postie. Hence my star rating updated.
Arrived on time
Arrived on time. Good colour match. Would have liked a thicker brush for a smoother finish.
Sent wrong colour no response…
Sent wrong colour no response whatsoever to my emails.
Don’t waste your money!
Ordered a white touch-up pen for my car using both the reg and the paint code. Paint doesn’t look anything like that of the car; I wouldn’t even call it white - more of a grey / blue colour. Emailed several times and called (went to voicemail) and just get ignored. Don’t waste your money.
Colour is totally wrong
Colour is totally wrong, ordered luminous sand (gold colour) which is a Volvo colour, received grey colour, no colour match what so ever.
Zero Customer Service
Ordered a touch up bottle and it arrived with half the contents poured out into the packaging. Not great. My disappointment arises from the fact that having called and left a voice message and emailed (twice) Scratch Repair to see if this problem could be remedied, they have totally ignored my communication. Plenty of other suppliers out there.
Rip off
Rip off. Ordered and paid for 2 bottles of touch up paint- 1 white, 1 black. Only 1 white arrived in the package. No reply to my emails or phone calls, asking where the other bottle is. Really poor customer service.

Antwoord van Scratchrepaircar
Some order and shipping confusion and…
Some order and shipping confusion and delay has spoiled what I’m sure is a good product.
So easy to use I just followed the…
So easy to use I just followed the instructions
Thank you
Highly recommended
Customer service was excellent, then contacted me to double check the paint was correct and shipped straight away. Product was spot on.
It is a good match to the car paintwork…
It is a good match to the car paintwork and looks great
Wrong colour even with putting Reg in
Wrong colour even with putting Reg in. Taken an age to deliver, when contacting them there’s no phone number and live chat is a waste of time. Avoid like the plague! You’re better of going to the Manufacturer or even Halfords!
Colour was spot on.
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